Coopers Of Stortford Reviews

Name: Coopers Of Stortford
Address: 11 Bridge StreetBishops Stortford, Hertfordshire
Rating: 1.94

1.9 Rating 473 Reviews

19 %

of reviewers recommend Coopers Of Stortford

1.9

Based on 473 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Coopers Of Stortford:

Coopers of Stortford- packed full of our most popular value-for-money offers, many of which are not available in the shops. From Cookware to Gardening Equipment, we have selected items that are all of good quality at keen prices. A family run company based on traditional ideals and values, we sell goods nationwide

Visit Website

Phone:

0844 482 4400

Location:

11 Bridge StreetBishops Stortford
Hertfordshire
CM23 2JU

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Coopers Of Stortford 1 star review on 18th September 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered three items on line and after 21 days they had not been delivered. When I asked customer services what was happening they replied that two of the items were out of stock and they did not know when they would be delivered. When I ordered them they did not advertise that these two items were out of stock.”

Helpful Report

Posted 9 years ago

“BEWARE!!! I ordered a telescopic ladder from this company and it failed to arrive. When I dialled customer services a recorded voice said I would have to wait six minutes (at seven pence a minute plus the connection charge!). After THIRTY minutes I terminated the call with it still unanswered. It cost me more than five pounds for absolutely nothing. I eventually got my order restarted after sending an e-mail. There was no apology for the deliberate misleading statement about waiting times, nor any offer of compensation for my costs. I wrote a review on the company's web site telling of this and they didn't have the courage to print it. This company's questionable integrity has lost them a customer.”

Helpful Report

Posted 9 years ago

“I ordered an in car digital camera from Coopers. It came with a battery that had no charge. I tried to charge it and it would hold no charge either. I phoned them up (at 7p per minute) and they agreed to send me a replacement battery. This too holds no charge. Basically it was a complete waste of money and I now have a worthless plastic box that looks like a cheap camera.”

Helpful Report

Posted 9 years ago

“I ordered a leaf blower/vac from this company. When it arrived there was a part missing. I contacted customer services who replied that I must have mis-read the instructions. I sent more details, but my e-mail was returned as spam. Never again will I order from this company! Their customer relations is an insult!”

Helpful Report

Posted 9 years ago

“Microwave Oven Chip Cooker cat number / E032. Having followed all instructions to cook oven chips from the freezer, I still cannot get crispy and browned chips. In fact they are quite soggy and not anything like the photograph illustrated in the catalogue.”

Helpful Report

Posted 9 years ago

“After reading the reviews on this site I would never of considered ordering anthing shame on you coppers of storford, good mind to contact watch dog. And I will properly will do that as I have an item that I want a refund on and I have no joy getting it from you in the normal procedure!!”

Helpful Report

Posted 9 years ago

“I ordered a safety step ladder. Delivered yesterday and it is unbelievably SO HEAVY. I cannot lift it. VERY, VERY DISAPPOINTED. Am going to have to phone and ask them to collect it - hassle I could do without.”

Helpful Report

Posted 9 years ago

“I was very disappointed with my experience of ordering through Coopers of Stortford. I had ordered two items and had to chase them as the items still hadn't arrived after 28 days! Then the solar lights came and all of the stakes (for sticking them into the ground) were missing and am still waiting for my other item to arrive which is about 1 and a half months after I have ordered it. I won't be using them again.”

Helpful Report

Posted 9 years ago

“I was very pleased with the quick and satisfactory response I got following a small problem I had with my electric stove. Good customer service.”

Helpful Report

Posted 9 years ago

“I e-mailed Coopers to say the Tiffany solar light frog I purchased from them looked good in the garden but the light had never worked, within two days I received a new frog plus a voucher to spend. With them. So I have to say well done to them they were very fair”

Helpful Report

Posted 9 years ago

“Never buy a power tool from this company. I bought a 2 stroke extendable hedge/chainsaw, after 10 minutes use the inlet filter fell apart. Since then I have hardly used the machine as it is extremely difficult to start, once started it runs very poorly and soon breaksdown. I have various Stihl equipment which I have used for many years, in comparison the Coopers equipment is complete rubbish. After the filter fell apart their response to my complaint was not helpful.”

Helpful Report

Posted 9 years ago

“Bought a small vac to clean the inside of the car a little while ago and have only just used it today. It was useless picked up very little, the rubber round the brush came off and the attatchments kept coming loose from the vac. It was very noisy and got quite hot. I notice you no longer sell this item perhaps because it is not fit for purpose and I would not recommend it. Very disappointed.”

Helpful Report

Posted 9 years ago

“The Instant Water boiler delivered 1/8 was unsatisfactory Phoned Coopers 3/8 they promised collection 6/8. not collected as promisedPhoned Coopers 7/8 who said there was a delay but would come. phoned again 10/8. Promised new date 12/8 13/8 still no sign”

Helpful Report

Posted 9 years ago

“I purchased a coopers water boiler, and I am sorry to say that I am disappointed with it , I have had it for 2 weeks over the year and it has packed up, and guess what the guarantee has run out, all coopers asked is would I like to buy a replacement. Sorry I am going back to a kettle.”

Helpful Report

Posted 9 years ago

“I purchased a convector heater that was faulty,called customer services and within 5 days the product was replaced. THANKS for such excellent customer service. Marilyn Jackson”

Helpful Report

Posted 9 years ago

“My wife purchased Mrs Coppers Towel Reviver for £6-99 after many uses the towels have not impoved at all. She has even used it just for rinsing them after washing,she has used the required amount. Are you only supposed to use it on one towel at a time,if so it is not very economical. So I dont think the wife will bring any more from Coopers”

Helpful Report

Posted 9 years ago

“Further to my wife's previous review re mother-in-laws ladder. Courier finally arrived and told us he couldn't fit it in his van - A LADDER !!!! Said he would return in half an hour, we waited in and he never returned. Phoned both Coopers and Yodel ( the couriers ) and arranged new date for collection ( the 4th date ), and guess what - no-one showed up again. Coopers do not answer their emails and both companies use extortionate premium rate phone lines where you hold on for ages - RIP OFF”

Helpful Report

Posted 9 years ago

“Goods are OK but delivery times are crap. Been waiting for TWO WEEKS, so far.”

Helpful Report

Posted 9 years ago

“I have purchased a coil hosepipe which is fine until I try to attach it to my tap connector which is the type that sits over a mixer tap. There doesn't seem to be any connectors on the market which match the one on the end of the hose. Anybody have any suggestions please?”

Helpful Report

Posted 9 years ago

“We ordered a ladder with sides to hold onto for my motherinlaw, it took 3 weeks to arrive and when it came it was so heavy I couldn't lift it let alone my mother-in-law. Rang them immediatley to say I wanted to return it, they ordered a courier for a week later, but they never came...we then rang and they said the courier would call a weelk later..stayed in all day again. they didn't arrive. Just rang again, they have it that the courier called yesterday no answer...I was ironing at the front window so I know they didn't come...then they had the cheek to say they would give us 1 last chance...I will soon be charging them for wasting my time..would never order from them again!”

Helpful Report

Posted 9 years ago

Coopers Of Stortford is rated 1.9 based on 473 reviews