Coopers Of Stortford Reviews

Name: Coopers Of Stortford
Address: 11 Bridge StreetBishops Stortford, Hertfordshire
Rating: 1.94

1.9 Rating 473 Reviews

19 %

of reviewers recommend Coopers Of Stortford

1.9

Based on 473 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Coopers Of Stortford:

Coopers of Stortford- packed full of our most popular value-for-money offers, many of which are not available in the shops. From Cookware to Gardening Equipment, we have selected items that are all of good quality at keen prices. A family run company based on traditional ideals and values, we sell goods nationwide

Visit Website

Phone:

0844 482 4400

Location:

11 Bridge StreetBishops Stortford
Hertfordshire
CM23 2JU

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Coopers Of Stortford 1 star review on 18th September 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the art and hobby set on 5th February,supposed to be delivered in 3-5 working days,after no delivery after more than a week I rang up to be told they were sorry, but it would be delivered within 48 hours, after another week I had to ring again ,this time I was told the art set was in stock the hobby setwasn't, and I would have to wait over 3 months for it, until 4th May, eventually after further phone calls after no delivery, I was told they do not send out partial orders, and I would have to wait the 3months for both sets. The last person I spoke to said her name was Poppy, had a take it or leave it attitude, I eventually cancelled my order. This company's customer service is non existent, I, and my family and friends will no longer buy anything from them ever again,”

Helpful Report

Posted 7 years ago

“Ordered an aerator for my father. Item came earlier than expected and absolute bargain. Anyone who had a bad experience you must have had a one-off, I urge you to try them again and not slate them as a lot of your reasons are not coopers fault but your stars and bad review goes against them directly. I think they are excellent and will be ordering more items shortly”

Helpful Report

Posted 7 years ago

“order arrived on time well packed their prices are good plenty of bargains great company”

Helpful Report

Posted 7 years ago

“We ordered anti-slip carpet pads. I just wanted you to know that they do not work with a carpet underneath. It is not a complaint of yourselves. I just thought it was worth you knowing Lyn 18 Thames Close Congleton”

Helpful Report

Posted 7 years ago

“Order not delivered even after a 'phone call on Friday 2nd February - 4 weeks after ordering - and being assured the order would be on its way the following Monday. Following a further 'phone call on 12th February I was told Customer Services would get back to me that day. Really? I'm still waiting.”

Helpful Report

Posted 7 years ago

“Placed a large order, didn't arrive after 10 days, called and was informed that because 2 items were out of stock they were holding back the order. I said that means you have made the whole order out of stock. No she replied just the two out of stock items the rest are in stock, So can you send the in stock items then, no they are waiting for the other stock! Useless or what. Incompetent, rude and stupid is what I think of their customer service.”

Helpful Report

Posted 7 years ago

“I ordered a magnetic door net that I found could only be used on one side of the door frame, meaning it would need to be removed at the end of each day and I wrote a review pointing this out. My review never appeared on their website despite me enquiring why and no response.”

Helpful Report

Posted 7 years ago

“I ordered 6 weeks before Christmas and it's still not come ! ! ! Not good at all.”

Helpful Report

Posted 7 years ago

“An item I ordered was out of stock,but I wasn’t told until I enquirer 2 weeks later”

Helpful Report

Posted 7 years ago

“I ordered 2 new mini ovens 3 weeks ago, the tracking system of their delivery company Yodel said the items were with them?? As I haven't received them I have contacted Coopers by phone, email and via their online web portal without any feedback t all. Today I have spoken to their customer services dept who advised they have picked up on the error sent me 1 out despite me ordering 2!!! Lets see what arrives but so far customer service atrocious”

Helpful Report

Posted 7 years ago

“Bought 2 halogen heaters,"buy 1 get 1 free offer" back in 2014. 1 of the heaters we used since then,the 2nd one was set aside as a standby until 10 days ago when we started to use it. After a few days one of the elements failed. I sent an email to Coopers explaining the above. Their inconsiderate reply said sorry but not interested in helping ,unit out of guarantee no discretion used .I have been a customer for many years but no longer. Sam”

Helpful Report

Posted 7 years ago

“Bought a dog gate/partition from them , it was the best price from the Internet , delivery was free in the price , good quality Product , but only suitable really for small dogs about the size of Yorkshire terrier , found the company to be really quick on the delivery as they stated it arrived on time , would recommend this company. Peter Merritt”

Helpful Report

Posted 7 years ago

“It's one of those Independent shops both on the High Street in Bishops Stortford and online that you can find things you are looking for. Worth a visit and always good quality and great service, whether online or in person.”

Helpful Report

Posted 7 years ago

“Products seem fine, prices ok but Customer Service non-existent - can't even reply to e-mails! Have abandoned £130 because this company still lives in the dark ages. Appalling service.”

Helpful Report

Posted 7 years ago

“The quality of the items, and the service, was beyond appalling. I returned an expensive item that simply did not work. I had to pay the postage to return it, and I have never had any response or refund since. I would say to anyone thinking of buying anything from Coopers of Stortford ... Save yourself a lot of time and money, buy it from Amazon, at least Amazon's goods actually work, and Amazon's customer service is excellent. Unlike Coopers of Stortford. Their catalogue goes straight in the rubbish bin now.”

Helpful Report

Posted 7 years ago

“We had a faulty product (a mincer some 10-11 months old) which needed replacing. No questions asked, a replacement was sent - cannot fault their communications or customer service.”

Helpful Report

Posted 7 years ago

“Take order do not inform when out of stock until you query why item has not arrived. they claim spend over £15 get free postage not true you are sent a £5 voucher but must spend over £25 to claim this and must use within two weeks Will not use this firm again.”

Helpful Report

Posted 7 years ago

“Ordered item online . Wrong item delivered . Bad customer service to get wrong item returned and correct item delivered . Would not use again .""”

Helpful Report

Posted 7 years ago

“Ordered in early August and may get goods sometime in October if Lucky Must be worst Customer service”

Helpful Report

Posted 7 years ago

“i bought the ceramic car heater 12volt because one review said it was a good product, and that it would clear car window from condensation, my car heaters playing up, thats why i bought the car heater, also the picture shown on website makes the car heater look bigger than it actually is. the product is a waste of money, ive thrown the car heater in the rubbish bin. to any one wonting to buy car heater from coopers please dont bother you will regret it.”

Helpful Report

Posted 7 years ago

Coopers Of Stortford is rated 1.9 based on 473 reviews