Coopers Of Stortford Reviews

Name: Coopers Of Stortford
Address: 11 Bridge StreetBishops Stortford, Hertfordshire
Rating: 1.94

1.9 Rating 473 Reviews

19 %

of reviewers recommend Coopers Of Stortford

1.9

Based on 473 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Coopers Of Stortford:

Coopers of Stortford- packed full of our most popular value-for-money offers, many of which are not available in the shops. From Cookware to Gardening Equipment, we have selected items that are all of good quality at keen prices. A family run company based on traditional ideals and values, we sell goods nationwide

Visit Website

Phone:

0844 482 4400

Location:

11 Bridge StreetBishops Stortford
Hertfordshire
CM23 2JU

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Coopers Of Stortford 1 star review on 18th September 2024

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order arrived on time,good start,product a big let down,Foot Massager—- corroded batteries within 3 days NOT HAPPY!!! You have lost a “Valued customer “ Please contact me regarding a refund,soonest”

Helpful Report

Posted 5 months ago

“We ordered 2 x 10 lantern garden lights. The first problem was clearly a set was a return and we got it in a terrible state of wires , so the sent another set. However I tried to give it time to get some solar light , but tonight I decided to change the battery..guess what?? No battery inserted!! The wire has now come loose , therefore I will never but another product from C.O.S.”

Helpful Report

Posted 8 months ago

“I bought a pack of 2 solar lights and one failed within the warranty. Coopers sent me another pack of 2 both of which failed. Contacted Coopers and because the original lights were out of guarantee they were not interested. Said tough basically. Ver poor customer service in my opinion”

Helpful Report

Posted 1 year ago

“the company uses Hermes for its deliveries . I suggest you open the package BEFORE the driver leaves your front door . Damaged box ,damaged goods ,free delivery but it cost £11.15 postal charges to return goods that cost £25 , ie 45% of the cost of the goods . Poor packaging was part responsible for the damage . Not impressed !!!!!”

Helpful Report

Posted 3 years ago

“I purchased a carpet sweeper for 28.99p.The screw thread has gone on one of the connecting rods and keeps coming off when in use.It seemed good when I first bought it but has gone down hill too the point were I can no longer use it.For that sort of price you should be able too have confidence in the product but not in this case.Very disappointing indeed.”

Helpful Report

Posted 3 years ago

“The tables are as described and on time, but coopers took the money twice and a nightmare trying to get it back”

Helpful Report

Posted 4 years ago

“Purchased luxury crackers for Christmas, disappointed with contents, worse of all 2 contained no gift”

Helpful Report

Posted 4 years ago

“Ordered g114 cap received 3 yesterday, kept one returned other 2 , still waiting for news of the 2 i returned monday last week Still waiting for refund , all in all I have returned 4 of these caps .”

Helpful Report

Posted 4 years ago

“I ordered three items a week ago, by post, and items were received yesterday, so pretty quick, but the plastic envelope was damaged in three places as if someone had cut into it with a knife to see if anything valuable could be taken out. However, all three items were still there, but the throw was the wrong colour and slippers were a size too small! Will ask for a refund for these two items, but I am not too optimistic when it will be sent out. Will keep the handkerchiefs, but because they are priced below £15, I assume Coopers will charge nearly £5 for delivery and in addition to paying Hermes for the returned items, a dozen hanchies will have cost me near £20! Waste of time and money. The next catalogue will go into the bin!”

Helpful Report

Posted 4 years ago

“Colin W - Bham Took delivery today of 3 Tier Step Ladders (made in china) problems assembling safety arms! i.e. The nuts do not fit the bolts and the bolts are 1/2 inch too short! Looks like a visit to Willow to sort it - dissatisfied with the inconvenience - Supplier should be notified as it's not Cooper's Fault! Hope your day is better than mine!”

Helpful Report

Posted 4 years ago

“Very disappointing service. Getting through to someone is very difficult. A long-handled weeder I bought broke within three days of delivery after only 10 or so uses. On 30 April 2020, I received an e-mail from a Chris Tripp to say that a replacement would be sent. Four weeks later, I am still waiting.”

Coopers Of Stortford 2 star review on 28th May 2020

Helpful Report

Posted 4 years ago

“Received garden items which were overpriced tat made in China. will not buy from Coopers again.”

Helpful Report

Posted 4 years ago

“Bought wind proof umbrellers recently my previous ones I lost and had them for 4years .well used and lasted all this time and lived up to their promise .my recent ones I bought from coopers and first time out did not live up to the promise and damaged beyond repair .not remotely windproof fabric not as robust as previous ones bought from easylife.”

Helpful Report

Posted 5 years ago

“Couriers don't turn up, days off work as nowhere to leave parcels to be collected ,VERY bad .”

Helpful Report

Posted 5 years ago

“Ordered solar torch lights and one stopped working the following week. Sent email and received reply apologising and saying a replacement would be sent immediately. Ten days later, no replacement and no reply to email asking where the goods are.”

Helpful Report

Posted 5 years ago

“Placed order on 29th July.Having placed order confirmation stated that one item will not be available for 6 weeks.Two other items I needed urgently but nothing has been shipped. No answers to e-mails, gave up trying to ring them - huge waits. Dreadful service suggesting that this company (who I have used many times in the past) have serious problems.Have cancelled my complete order.Cannot recommend.”

Helpful Report

Posted 5 years ago

“Returned items on 17th June and received part refund on 25th June of £6.45. Phoned office on 4 July spoke to Sarah who confirmed that I would receive £24.98 in next couple of days.......still waiting!!”

Helpful Report

Posted 5 years ago

“I bought a striped door curtain to try and keep out the flies. Not only does it sometimes full down when you walk through it but the flies still get in. Waste of money.”

Helpful Report

Posted 5 years ago

“I ordered a hedgehog nest box and received a box of wood. I don't mind a final fix approach but resent being expected to make the thing myself! Getting sick and tired of this level of service when buying an "item" which does not exist. I am quite practical but not everybody is. I might as well have built one myself - oh yes, I am!!”

Helpful Report

Posted 5 years ago

“I have dealt with coopers for many years, paying by cheque, This time however they have refused my cheque (three weeks after receiving my order) It is my habit to write Pounds as Pds on cheques which is accepted by my bank and all other banks and company’s. No reason given, which leads me to cancel my order. I wii NOT deal with this company in the future.”

Helpful Report

Posted 6 years ago

Coopers Of Stortford is rated 1.9 based on 473 reviews