Copart Reviews

Name: Copart
Rating: 2.31

2.3 Rating 580 Reviews

32 %

of reviewers recommend Copart

Company Reviews

Questions

Metrics

2.3

Based on 580 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

9727577620

Email:

david.tuck@copart.com

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Copart 1 star review on 15th January 2025

Kevin G

Copart 1 star review on 24th February 2024

Anonymous

Copart 1 star review on 10th January 2024

Maria RodriguezChapman

Rena Jackson

Copart 1 star review on 22nd November 2022

Greg

Copart 1 star review on 26th September 2022

Anonymous

Anonymous // 01/01/2019

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“Worst company for collection. If you don't want headache, dont choose this company”

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Posted 3 years ago

“I received an awesome attention from the staff.”

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Posted 3 years ago

“Was there very recently. Customer service was horrible. Never again, going to call Bob or even kane in your corner. Place should be shut down.”

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Posted 3 years ago

“They took our car per our insurance company. Insurance decided car was repairable. Gave them 2 key fobs when they picked up the car. Well, when the car was returned there was 1 broken fob and no license plates. They claimed they destroyed the plates and lied about the fobs. Magically they found the plates but the keys still won’t work in the car. Eduardo- the incompetent manger is so rude and nasty. No help. Claims we are lying and that they did nothing wrong. When I called another day his incompetent co manager claimed he didn’t work their anymore. They are useless and horrible. Do not do business with them.”

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Posted 3 years ago

“Copart is an AWFUL, DECEITFUL, DISHONEST company. PLEASE EVERYONE Report them to your State Attorney General or State Consumer Protection Agency, the BBB, and any other organization in reference to investigating Copart. DO NOT, and I repeat, DO NOT let this company get away with ripping you off for misleading or false advertisement of the cars for bid. I plan to also sue Copart yard in the county courthouse also.”

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Posted 3 years ago

“I purchased a car that said it ran, and had scratches. the pictures showed a perfect car, but when I got there...a ton of things were wrong..one of the bigest was behind the plastic in the front...no bumper. They fixed the car enough to fake out the photos and make people think it was in good shap...my dealer said it had $20k of repairs needed, and it was hard to find a bodyshop to do any work on it as the frame was in such bad state. I called copart (spartanburgh location), and manager said the deal would stand and he escalated to management and they said that was my loss not thiers. Think about this as a business. No customer service, just selling cars to get cash and run. Never do businesss with them again, and will let anyone I run into not to do business with them either. just a SCAM business.”

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Posted 3 years ago

“Poor customer service . Office is closed on weekends . Was told someone would pick up my car between 10 and 3. No show . No call ! Very unprofessional .”

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Posted 3 years ago

“I have been buying cars from them for over 20 years and the fees just keep getting worse. They make you get an appointment to pick up cars you bought then because they are backed up charge you storage? Many cars are misrepresented by scam sellers so only buy from cars listed by insurance companies. They also mark many as run and drive but dont count on it. The site managers get bonus by thier sales numbers so they are dishonest about the cars condition and once you buy there is nothing they will do about it. I even bought a car that they couldnt find the title for and they wouldnt take it back until i contacted the PA atty general and filed a complaint. then the manager at the Philly auction threatened to cancel my membership but they never did. Some yards are better than others- the bigger yards are usually the worse.”

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Posted 3 years ago

“Everyone was very friendly and helpful. I needed help starting a car and within minutes they came out and helped.”

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Posted 3 years ago

“Absolute joke of a company, passed form person to person who haven't got a clue between them, lied to by staff, lied to by head office staff, DAMAGED the font bumper on my car while on site and even STOLE bits off it, disgusting customer service, don't make calls back as promised, don't follow through with any promises. Wish my car had never have been sent there.”

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Posted 3 years ago

“easy to get loaded,fast on getting paper work done, courteous”

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Posted 3 years ago

“Breaking every consumer law in the uk Breaking every consumer law in the uk ! No words can describe how low this company stoops ! Ripping people off every day every hour advertising cars with blown engines with no mention of it being a non runner is a criminal offence ! Consumer rights act breached ! THIS IS THE BIGGEST CRIMINAL ORGANISATION IN THE UK ! Fact I am going to keep highliting what a terrible bunch yous really are .. yous should be arrested for what yous are doing , your bosses could not care less , how you lot go home and enjoy your life with the way yous do business is beyond me ,, prison is the only thing that might make yous realise what yous are doing is a crime ! Uk laws are there for people to follow ! Start respecting people who buy from you ! . Absolute scum every single person who works for this criminal organisation ! My crusade against this company is only just begun ! I will be contacting the hundreds of people on trust pilot who yous have ripped off , we will be building a court case against yous and building a website just for yous ! People need to know , and yous will one day follow uk trading laws 😡stop training young gullible people to do your dirty vile job while your coward bosses hind behind them ! Yous will be forced to act in a civil and propper way if it takes me 5 years to expose all of you 😡”

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Posted 3 years ago

“My daughter was in an accident and CoParts offered $1,559.50 for the car, when we transferred title, the sent a check for $1,250.00 saying my daughter agreed to that amount. They refuse to accept the original offer and say my daughter agreed to the lower amount. Not sure who would ever agree to that, but they refuse to pay the amount agreed upon at start. Very shady company, feels like a bait and switch and they will always tell you Customer Service is there priority, there is no follow through to the statement. Read indeed job reviews to see how they treat their employees, not a reputable company.”

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Posted 3 years ago

“Made it clear that I was a disabled gentleman and needed a vehicle and a good description of it. I was sold a Ford Focus S which the description said main fault small scratches and secondary as normal wear and tare. The car had a water leak and a seized engine how low can a company get?.. I have been left with a £2000 repair bill and you knew that I couldn't come and look at the car because of my disability and because of covid. Three times I called for a detailed description and three times you lied to me.Copart have now left me house bound and in a financial mess until my local garage can replace the engine. Shame on you!!!!.. You should contact me before this is taken to court,I have a screen shot of how you advertised the vehicle and I'm having a condition report done on how the car was received . My membership number if you wish to do the right thing is -117699”

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Posted 3 years ago

“Do not buy from this dishonest company! They change their buy fees constantly. But the latest fee increase is by far the worst of them all and at such a horrible time to do it! I am a PA dealer. I pay for all my PA dealer fees, insurance, bond, business license, building upkeep, taxes, etc... Yet now being I dont fit the criteria that was just put forward during a pandemic im to pay fees that the average public person pays off the street who does not have my same overhead! I will NEVER buy another car from these big company hacks with these fees at the ridiculous rate they are at now! Copart you suck!!!!!!!”

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Posted 3 years ago

“Dishonest dishonest dishonest..and on top of that they have absolutly the worst customer étiquette . I have personally called a visited both local and across the country everyone no matter if it was a simple question to a big problem was rude and down right nasty. WHAT IS WITH THIS COMPANY..oh on a side note I have come to the conclusion there really are very few run and drive cars on any of their lots, after being told by a copart rep they get a dozen calls a day about a non running listed as run and drive they claim when they got to the lot they did run and drive..I have my doubts just be wary of this company also if you do go ahead and buy ,arrange your own shipping(they charge about double the cost and pocket the rest and let it sit so they collect a bunch of storage fees) and get it done asap.they hit you for storage (hint prepay up to the date you think it will be picked up)”

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Posted 3 years ago

“Worst customer service in industry. This company is only good for big sellers such as insurance companies. They absolutely don't care about buyers or anyone else.”

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Posted 3 years ago

“This place is idiotic. I paid the $50 registration fee and wanted to bid on a golf cart. I was told I need a business certificate from my state even though I am a registered LLC in the state of Florida. I even sent them the webpage that states I don't need a business license in the county I live in. They said sorry, you can't buy. So basically I spent $50 for nothing. DO NOT REGISTER WITH COPART UNLESS YOU HAVE $50 TO WASTE. Horrible business to deal with. Never again.”

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Posted 3 years ago

“Terrible customer service in Alabama”

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Posted 3 years ago

“This is a cheating company. I bought a car at auction for $ 10.0000 when it arrived. The car appeared with a certificate of destruction which did not say anywhere at the time of purchase. don't be fooled it's a scam.he did not start the car nor did he say”

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Posted 3 years ago

Copart is rated 2.3 based on 580 reviews