Copart Reviews

Name: Copart
Rating: 2.29

2.3 Rating 589 Reviews

32 %

of reviewers recommend Copart

Company Reviews

Questions

Metrics

2.3

Based on 589 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

9727577620

Email:

david.tuck@copart.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was rearended by someone and their insurance company placed a bid with Copart to buy my salvaged vehicle. I wasn't buying anything from coparr. They sent me paperwork and then demanded that I mail my original title, signed over to them. They told me after they get my title. They would send a driver to get it and bring my check. I don't know how many people who have fallen for that but I wasn't signing over anything I own, without anything in return. Rep was a real nasty creep too. I would never buy anything from them.They buy totaled vehicles and resell them and most probably are not same to drive. That would explain the 200+ complaints filed against them through the BBB. As a matter of fact, my rep Max didnt seem to care when I mentioned contacting the BBB. I guess they are used to it by now. Stay away from them, they are very shady!”

Helpful Report

Posted 4 years ago

“if i could i would give COPART a negative rating. to start with when i sent in a picture of my ID, it took almost 2 week before they told me they could not read it and resubmit, which i did. it took another 2 week before i was approved to bid on anything. Of course by this time the item that i was interested in had already been sold. I found another item that i want to bid on and it said "negligible to bid." Come to find out there are some state that require you to have a dismantle license in order to bid on anything that does not have a clean title. When I sign up and paid for my membership this information was not mentioned. when i called them about the problem i was having they told me that it is on the web site (click on the following: Support//help With Licensing//Business Licenses then look for the blue highlighted phase "State Licensing Overview"), as if it was so simple to find. They told me that they do not give refunds for the membership fee's so i am out that money, I guess I will just consider that the cost of learning that this company is doing every thing they can to take your money and not care about their customers. To top this all off they wanted to cancel my member ship, what sense does that make. My advise to anyone considering using this company is to RUN, NOT WALK, RUN AWAY AS FAST AS YO CAN! As long as people keep using companies like this, and allowing hem to walk all over us, their (the company) will continue to hide things in order fro them to take more money for you and expect you to thank them for it. Don't bother calling or emailing me, I just want to forget i ever heard your name!”

Helpful Report

Posted 4 years ago

“CO part is the biggest joke of an auction I've ever experienced I am a used car dealer and deal with multiple major car auctions in the United States and copart is number one as far as horrible customer service horrible by fees insane amount of neglect and just the worst worst experience I've ever had and buying a vehicle and I by hundreds per year”

Helpful Report

Posted 4 years ago

“Hello Guys, I bought Lexus 2019 LS500, The car previously was damaged badly, But Seller removed deployed airbags, he mentioned less damages on description and Copart people not control that. I did not pay the amount, I am complaining FTC now.”

Helpful Report

Posted 4 years ago

“FRAUD and THEFT! They STEAL everything they can scrape off a car and do not allow vehicle owners access if an insurance company has your car towed there. The manager and regional manager are well aware of the Punta Gorda location scams!”

Helpful Report

Posted 4 years ago

“Honestly, stay away. 1 - Support don't reply been contacting each and every single email address. 2- You will pay membership for nothing, any problems you have you must deal with it. I ended up with a membership that I can't use. 3- They don't even have a phone number so don't think that you can directly contact them. 4- Online chat? Go and try to speak to someone its not even working!”

Helpful Report

Posted 4 years ago

“If i could put 0 starts i would! I have been a member since February and bought several vehicles. I recently purchased a vehicle and the buyer fees were extremely high! I called and asked why and the lady told me because i need to buy more than 12 vehicles per year. They gave no notice and it doesn't say anything on the website. I HAVEN'T EVEN BEEN A MEMBER FOR 12 MONTHS. It will be that last thing i ever buy from them.”

Helpful Report

Posted 4 years ago

“They make excuses as to why none of the information on their website actually matches the vehicle you think you are buying. Unintelligible rude employees.”

Helpful Report

Posted 4 years ago

“Copart hires the most inept rude employees in the world. O am a licensed dealer, dismantler and wholesaler. But after a week of continually sending in my paper work. A group of half wits continues to reject it. Even though I can buy ANYWHERE ELSE IN THE WORLD.”

Helpful Report

Posted 4 years ago

“Hi. This is for the middle east area let the world know what is going on with this company they have a policy that now in UAE hundreds of customers like me get stock cause the number 5 clausure: RELEASE OF LIABILITY and INDEMNITY specially 5.5 and 5.6 conditions; refers that the company copart not responsible for the title issues like court cases from the govertment against the previous owners or insurance so ouself the buyers ended dealing with those cases and wait until the company solve them, my case I bought a vehicle since March now is the end of July and I can't register this vehicle cause police court against the previous insurance whom sold the vehicle to copart; not even they inform you about it just hand over the contract of sale thinking everything is Ok for registration your wrong isn't so We the customers no protection from the UAE govertment cause is their policy; and you agree when you signed a membership Too bed, so Be careful very carefully investigate how legal is the vehicle you want to purshase.”

Helpful Report

Posted 4 years ago

“Car had a lot more damage than stated and the pictures avoided the damaged areas”

Helpful Report

Posted 4 years ago

“COPART RUNS A REVERSE CHOP SHOP AND MISREPRESENTS THE VEHICLES IT SELLS. THIS IS AN ORGANIZED CRIME SYNDICATE THAT GETS AWAY WITH MURDER! STAY AWAY!!!!”

Helpful Report

Posted 4 years ago

“Scam organisation!!!”

Helpful Report

Posted 4 years ago

“Im a licensed motor vehicle and salvage dealer for more than five years, Im a IAA frequent buyer, I buy about 150 units a year, lately with covid-19 there is a shortage on vehicles so I started bidding on Copart to my surprise one of my wining bids of $12,900 pays a $2768 PURCHASE FEE , do the math thats about 25% on copart fees, think twice and stay away from this company IAA only charges on a vehicle like this with no license its a 15% FEE with my license is a %500 fee plus 1% of sale price thats 629dlls plus other little fees maybe $800 compared to Coparts $2768 thats a $2000 dollar diference, they say i need 12 cars bought in the last 365 days I have 8 because I dont buy that much with them, but I pay like if I had no license and at outrageous fees, I might never buy from Copart Again”

Helpful Report

Posted 4 years ago

“I been a member since 2010 the charges for service has going up and up every year. But the service it’s getting worst and worst. The yard in Phoenix az it’s I think the worst they have one loader when the yard has grown 3 times the size. I was here at 7:00am and it’s 10:00 am they still have in load the # 1 car I’m #8”

Helpful Report

Posted 4 years ago

“Buyer Beware Won a lot for a Jeep. Made an offer to "buy it now." After the sale, I discovered it read "located offsite," and wasn't on the premises. I wished to view it (obviously). They told me that they couldn't reveal the private parties information for me to see it. Okay. I asked the name of the outfit selling it, they told me it was something like Guillorys auto and body. Quick search on the goog, I found the selling outfit, put it in maps, headed over myself. The Jeep had no battery, and no gas. The shop attendant tried his hardest to get it running, and when it cranked it misfired like someone yanked half the spark plugs out, smoked out the exhaust pipe like a chimney, and the gas fumes permeating from under the hood were unbearable. It killed after about 6 seconds, and wouldn't start back up. "Probably just a little trash in the fuel line, from running out of gas" He told me. I said, it was advertised as a run & drive. I then requested, that they (the seller) terminate the sale on their end to avoid the fees I would incur backing out. Surprisingly enough, they agreed, however, Copart, on the other hand, weren't having it, and wanted to get paid either way. They demanded I cover the $400 termination cost regardless of which party was in the wrong. And that vehicles were inspected by staff "on-site" albeit it was never delivered to their facility, and I was responsible for checking it out, even though they wouldn't reveal to me the location. I knew it something seemed sketchy from the start, that's why they didn't have it with the rest of the vehicles, and jumped through every hoop to hide it from me. I'm glad I went with my gut and had a hunch to go and check it out. Do what I did, before the 3 days are up to pay, go to my account, then navigate to the credit card section, get your deposit/deposits back, call up your card company, put a hold on all transactions for a week, and never, ever, do business with this fly-by-night company again.”

Helpful Report

Posted 4 years ago

“If you cant see car do it especially from jersey Always pay for vin check Bought 4 that where like this or worst”

Helpful Report

Posted 4 years ago

“Worst customer services I've had to deal with. They asked me to change my password last week. Now I cant log in. Found out today they have cancelled my account for inactivety. I am on my account every day. I will never use them again. Avoid at all cost.”

Helpful Report

Posted 4 years ago

“Won a car said primary damage rear end secondary damage scratches run and drive had the car delivered head gasket gone overheating in seconds phoned copart they told me its my responsibility to check car even you are not allowed on site due to covid 19 this is a bad company with no morals”

Helpful Report

Posted 4 years ago

“Copart they have trash customer service.”

Helpful Report

Posted 4 years ago

Copart is rated 2.3 based on 589 reviews