Copart Reviews

Name: Copart
Rating: 2.31

2.3 Rating 580 Reviews

32 %

of reviewers recommend Copart

Company Reviews

Questions

Metrics

2.3

Based on 580 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

9727577620

Email:

david.tuck@copart.com

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Copart 1 star review on 15th January 2025

Kevin G

Copart 1 star review on 24th February 2024

Anonymous

Copart 1 star review on 10th January 2024

Maria RodriguezChapman

Rena Jackson

Copart 1 star review on 22nd November 2022

Greg

Copart 1 star review on 26th September 2022

Anonymous

Anonymous // 01/01/2019

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“quick in and out”

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Posted 3 years ago

“Copart Atlanta West is a very dangerous place. They are going to kill someone. Whoever is running that place should be fired immediately. The ladies in the front should be retrained immediately. If they don't kill someone this year with the fork lift drives, I will be surprised. Absolutely no customer service. Even the Deputy Sheriff leaving the place said the fork lift drivers are going to kill someone.”

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Posted 3 years ago

“The staff in Lyman is very friendly, that being said, I feel the fees have gotten out of hand. The surcharge for under minimum purchases is unfair.”

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Posted 3 years ago

“Terrible customer service Waco TXU, virtual queue is a joke, they want me to repeat everything I already put in kiosk”

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Posted 3 years ago

“I have done most of my business with Boston North and I can confidently say that they have so far discharged their responsibilities with excellence. KEEP UP THE EXCELLENT WORK!!! Louis Amo from Ghana”

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Posted 3 years ago

“To slow expensive fees less not enough time to pick up vehicles they make money and donde appreciate the costumers”

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Posted 3 years ago

“Too slow in attending to customers”

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Posted 3 years ago

“Super !!!!!!”

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Posted 3 years ago

“15 year experience, the freaking place is all about making money. in 2020 I could call and get my questions solved. Now it is all about cash. Horrible auction. Too bad they are freaking monopolizing the market.”

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Posted 3 years ago

“they are criminals and treat their customers like sh....”

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Posted 3 years ago

“Relist fee is a joke , after the bike relisted and then we buy it back, we still need to pay relist fee ...lol .. what a joke ..I will give -2000 star For copart, customers is their cash cow .. stay away”

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Posted 3 years ago

“SOMETIMES THE LOADERS ARE BACKED UP TOO MUCH AND YOUR APPOINTMENTS ALTHOUGH BETTER THAN THE PAST ARE HARD TO NAVIGATE ON YOUR WEB SITE.. OTHERWISE THE SERVICE IS VASTLY IMPROVED OVER THE PAST. THANK YOU FOR ASKING FOR OUR INPUT. SINCERELY BUYER #558772”

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Posted 3 years ago

“Very happy with good service all the time Thanks all”

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Posted 3 years ago

“One of my favorite places! Staff is friendly and helpful!”

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Posted 3 years ago

“Ok cristian soy”

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Posted 3 years ago

“The staff at the facilities is always helpful…. The problem I see currently is the high fees…and we are getting squeezed like trying for blood from a turnip. Every year or sooner Copart devised a wsy to hike the fees. Just when you hit premium buyer…the program changes, you never know where the finish line is. Set a program and leave it alone!!”

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Posted 3 years ago

“Very friendly staff , always offer help when asked , quick to serve and get you loaded.”

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Posted 3 years ago

“They stole my keys during a tow and lost them.”

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Posted 3 years ago

“Won auction on a lightly damaged car, paid in full Friday, next Monday paid for delivery but didn't know if out of their area they charge you and contract it out at a way lower price. Nearly 2 weeks later after many calls i found my own transporter. Cancelled theirs,they charged me 40 pounds retrieval fee, 110 pounds storage and then get a call the next day on collection to tell me i have another 24 pounds storage to pay. Thats 174 pounds for non delivery and i only paid 120 pounds to get car delivered. TOTAL BANDITS .Customer services wouldn't help.”

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Posted 3 years ago

“In my 30 years in the motor trade I really can’t recall a more ghastly company than Copart. If you engage in any regular business with Copart, I guarantee you’ll discover this company is run by tyrants and bullies. Copart make RyanAir’s Micheal O’Leary seem a reasonable guy. They simply see the customer as a cash cow to impose throughly unreasonable charges at any point. All the contact numbers are expensive 0845 numbers, their whole ethos is just about being greedy. They are a big presence in the salvage market, and use their near monopoly status to get away with dreadful customer services.”

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Posted 3 years ago

Copart is rated 2.3 based on 580 reviews