Copart Reviews

Name: Copart
Rating: 2.31

2.3 Rating 580 Reviews

32 %

of reviewers recommend Copart

Company Reviews

Questions

Metrics

2.3

Based on 580 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

9727577620

Email:

david.tuck@copart.com

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Copart 1 star review on 15th January 2025

Kevin G

Copart 1 star review on 24th February 2024

Anonymous

Copart 1 star review on 10th January 2024

Maria RodriguezChapman

Rena Jackson

Copart 1 star review on 22nd November 2022

Greg

Copart 1 star review on 26th September 2022

Anonymous

Anonymous // 01/01/2019

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“Stay away!!!! Avoid Copart! A bunch of scammers stating that the car is classified as run and drive, minor scratches only, and then you receive cars with a timing chain fault, which costs a fortune!!!! I took a loan to buy 2 cars and received scrap cars with broken engines and some other major faults! They are winding people up and should be closed! Totally illegal and disappointing!”

Helpful Report

Posted 3 years ago

“i had absolutely NO problems with this Copart site , in Lumberton , N.C. the clerk ? was very helpful and i thanked her a lot ! the fork lift guy did his job with skill ! the Copart yard fee's were ridiculous , but i understand they have to make money also ! i do plan on using Copart again !”

Helpful Report

Posted 3 years ago

“Don’t buy from Copart I spent near £20k on Range Rover stated it runs and drives engine totally knackered”

Helpful Report

Posted 3 years ago

“Bunch of scammers. Dont deal with this auction. Online auction...they post everything except where the accident or hit occured, so bidders bid high, then when you want to complain, zero customer service,rude unprofessional and just want to shove the car up the custoner's butt !!! Also if you send a car of value to sell in that auction,and the manager likes it,you're screwed, he will claim it was stolen fro the auction and compensate you pennies for your valuable dear car !!! Feds should investigate and shut down this scamming auction.”

Helpful Report

Posted 3 years ago

“Girls/women's who working on North Boston MA location is Rude, not Honest and Lier's, Stay Away if possible.”

Helpful Report

Posted 3 years ago

“the worst auction in the world, I have bought a car from them Honda Odesy 2012 minivan back to Jun of 2020 I got the Title on December 13th 2020 after calling them over a thousand of calls, so I was waiting six months to be able get the car to the mechanic, I will never buy again from them, when you call the customer service you will be lost no one could help you, and if you are luky and they answer you you will not get any information”

Helpful Report

Posted 3 years ago

“They are not interested to make it work for customers. you will be disapointed in every step you will take from registration to buy and finally collect. they have that attitude- you havent read our website it is your problem, yes we know that there is million pages o website annd it is not made to easy finnd any information and yes w know that you nneed to spend hours reading our web site and so on.....”

Helpful Report

Posted 3 years ago

“Stay FAR away from this den of SCAMMERS!.. All they do is provide a venue to flip cars as many times untill there are no parts left on these cars, as they are bought, then the good parts are striped or removed, the bad parts from your ride are reinstaled back to the Copart bought wreck, then off back to Copart she goes for another round!.. Dont buy a Tesla from them, its probibly missing the whole main drive battery as it has been striped out.”

Helpful Report

Posted 4 years ago

“SCAMMERS / Copart has 2011 Altima listed as normal wear and tear in auction today Jan 6 - 2021 listed as runs & drives it does NOT.. I sold this car for junk last week for $900 Transmission BAD. It may move 2 feet but you will never get off the lot. Car does look in almost perfect condition. Who sells a good running car to a junk yard ? NO ONE. Run Forrest Run”

Helpful Report

Posted 4 years ago

“I bought a 2017 bass boat from this auction company. We paid lot of money for this boat and they charged a super high buyer fee. On the pictures was no other damage than fiberglass damage and we called Copart make sure they are able to load it up on the trailer. When we get there the boat was completely filled up with water all away to the dash. There is now over $10,000 additional electrical parts damage on the boat. Also we had to put the boat by self on the trailer because they said they don't want to move damage vehicles. We spend 4 hours with my wife to load the boat on the trailer. AVOID! DO NOT BUY FROM COPART!”

Helpful Report

Posted 4 years ago

“Bought an $ 18,000 horse trailer and the carged me $2900 in fees. That is crazy. But what really got me mad, bought an Travel Trailer in Amarillo copart sale right before christmas on a Tues. COULD NOT get out of Albuquerque the next 2 days because of weather. Finally picked it up on the Monday after Christmas. They charged me storage for christmas day and the sat. and sunday after even thou they weren't open. I could picked it up on any of those three day, but they were closed. Funny there were other guys checking out cars before me and they did not tell any of them about storage.”

Helpful Report

Posted 4 years ago

“#copartUAE non-existent, non-responsive customer service at #copartuae seem to regard responding to customer enquiries as a nuisance and to be avoided. Particularly. non-responsive is manager #Ahsan. Guys you need to get your act together”

Helpful Report

Posted 4 years ago

“Copart has the highest fees of any auction, the worst customer service and doesn't even follow their own rules. Insurance Auto Auction is 100 times better.”

Helpful Report

Posted 4 years ago

“Copart is a dirty company that doesn't even hide it. I was bidding on a vehicle recently that I was winning. It was a "pure sale" so, it had no reserve, and if you were the highest bidder at the end of the auction it was yours. Period. Well, less than 10 hours before the gavel fell, the listing was pulled and relisted immediately. When I called their customer support they basically said: it want making enough money, so they pulled it. It is a dirty business that apparently artificially hikes the price up.”

Helpful Report

Posted 4 years ago

“Criminals they list a car as pure sale and change it to minimum bid inthe middle of a sale .”

Helpful Report

Posted 4 years ago

“Charges for everthing, also copart Los Angeles i bought a car with stereo touchscreen, and I received without.. i talked manager. NOT SOLUTION.. worst dont buy COPART!”

Helpful Report

Posted 4 years ago

“Unfair and dishonest company. Copart bends the law selling membership which is refundable following Consumer Contracts Regulations which came into force on 13 June 2014 and implement the Consumer Rights Directive within a cooling period. They refuse however to refund a membership online purchase where the law states we have a right to opt out within 14 days. According to Copart people who pay the fee are not consumers. Following other comments about them there is only one advice - AVOID!”

Helpful Report

Posted 4 years ago

“The buyer fees are up to 25% which is very unethical. Most Auctions are at the most 10% so please be aware before purchasing vehicles. I paid $1000.00 for a truck and after the Buyer fee, virtual bid fee and Gate fee I ended up paying $1700.00 which is almost double.”

Helpful Report

Posted 4 years ago

“Besides as many stated here, it does not have customer service, thi sis just the TOTAL SCAM place. Avoid it at any cost. They are selling damaged vehicles, with indication these are in "RUN and Drive" condition, while these vehicles could never be in run and drive conditions after accident. There are tons and tons such reviews, thousands of court cases regarding this, this company should be admitted as total fraud. and go out of business. If you read this, spread out this information across, only this way would will be able to save other people from this monster.”

Helpful Report

Posted 4 years ago

“Poor customer service, only 1 person trying to help every body. Hope they get competition from a real company”

Helpful Report

Posted 4 years ago

Copart is rated 2.3 based on 580 reviews