Copart Reviews

Name: Copart
Rating: 2.29

2.3 Rating 589 Reviews

32 %

of reviewers recommend Copart

Company Reviews

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Metrics

2.3

Based on 589 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

9727577620

Email:

david.tuck@copart.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“MY VEICLE WA ENT T ERE AFTER I WA RUN OFF T E ROAD. EFORE I COULD TOP T EM EVERYT ING OF VALUE WA TA EN. I COULDNT ELIEVE IT. T EY LEFT NOTING.. I DROVE AN OUR AT IN T E EAT INURED TO GET MY ELONGING AND WA RO ED..”

Helpful Report

Posted 2 years ago

“Never in my life have I been treated so poorly! They nickel and dime the crap out of you and are so disrespectful I will never in my life deal with copart ft Wayne Indiana even if I got something for free!! Worst experience ever!”

Helpful Report

Posted 2 years ago

“Try to take delivery in a timely manner DOES NOT EXSIST any longer, I been buying from copart over 30 years and it never was like this as it is now, 6 HOURS waiting for something that use to be less than a hour to pick up your purchase. Every since copart started with this "phone app" B S like were a bunch of grade school kids or wash women whos world revolves around their F**king phones. I no longer can find a transport hauler who wants to haul from copart and the ones who do bends you over because THEY HATE COPART PHONE APP BULL SH*T taking up to 2 days to pick up a vehicle. The one one happy about taking this long is copart because they get storage every day for something that use to take only an hour”

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Posted 2 years ago

“bought a 09 cadillac escalade in detroit mi- woodhaven car said it runs and drive when forklift sat it down for me to take possesion after i paid 5133$ it did not go into gear went back in where i paid the same day was told no refund through emails fromtayler bernard and logan kilbride dont buy cars in detroit from copart”

Helpful Report

Posted 2 years ago

“Inside people running the auction prices up on the vehicle available is ridiculous.. Expensive fees.. 100% Ripping the General public off with mostly privately stuck together cars.. pictures don't show really most of the damage properly.. no history checks available and 50% have been listed as insurance damaged beforehand.. Another company allowed to robbery of the normal people.. Cheers nigel copart member for 10 years plus. Spent 100000s of thousands of pounds. Is really difficult to get a refund when you have been ripped off blatantly”

Helpful Report

Posted 2 years ago

“WORST AUCTION EVER.THEY ARE BULLIES. NEVER TRUST PICTURES. YOU BID BASED ON PICTURES BUT THEY TRY TO HIDE AS MUCH AS POSSIBLE AND I'M SAYING THIS AFTER MAKING MULTIPLE PURCHASES AND EVEN COMPLAINING TO THE MANAGEMENT, THEY KEEP DOING THE SAME THING. THEY WANT TO MAKE INSURANCE HAPPY BY GETTING THEM MORE MONEY. THEY DON'T GIVE A CENT ABOUT CUSTOMERS.THIS IS THE ONE PLACE THAT I PROMISE YOU THAT CUSTOMERS COMES LAST AND THEN EVERYTHING ELSE. THEY WON'T EVEN TRY TO MAKE ANYTHING RIGHT. ITS BASICALLY TRANSLATE INTO IF YOU BUY HERE, YOU ARE ON OUR OWN AND YOU ARE SCREWED. ITS MORE LIKE THEM TELLING YOU, BUY IT OR DON'T, DONT BOTHER US OR GO SOMEWHERE ELSE.”

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Posted 2 years ago

“VERY POOR EXPERIANCE PICTURES ARE VERY POOR AND DO NOT WASTE YOUR MONEY ON A CONDITION REPORT I PURCHASED A CAR WITH THE EXHAUST CUT OFF AND IT WAS NOT NOTED ON THE REPORT NOR WAS THE BROKEN WINDSHIELD I COULD HAVE GOT A BETTER DEAL AT MY LOCAL JUNKYARD”

Helpful Report

Posted 2 years ago

“The biggest crooks!”

Helpful Report

Posted 2 years ago

“Very bad play to work.”

Helpful Report

Posted 2 years ago

“Don't care about their employees. Don't do what they say they will do. Living to people. Nitpicking everything. Don't give workers breathing room. Only care about the money in their pockets. Pass over hard working people for better positions.”

Helpful Report

Posted 2 years ago

“They will nickel and dime you...MAKE SURE YOUR DRIVER PICKS UP THE TITLE AND KEYS. Otherwise, they'll make money to send it out to you. Plus, if the title and keys aren't ready, they'll potentially never find them again and your driver won't be able to unload the car potentially. This is a disorganized mess of a company.”

Helpful Report

Posted 2 years ago

“Big Scum and deceiving about a car. The car I spent on was very different and not running. Then they sign your title where the buyer is to sign threatening with the power of attorney.. Don’t waste your money.”

Helpful Report

Posted 2 years ago

“Copar is more like a legalized scamming company, you bought a car due to the details they provided on their sites as run and drive vehicles but you got junks after buying they are the only auctions that doesn’t provides a videos of Thor vehicles running, bought 4 vehicles as running but all were not running…..PLEASE IF YOU WANT SINCERITY IN DETAILS DONT BUY FROM COPART , you tried to call the yard manager for complains and concerns about your purchase not available to hear your concerns”

Helpful Report

Posted 2 years ago

“Don't waste your time here.”

Helpful Report

Posted 2 years ago

“After subscribing for Copart basic subscription, which is refundable (and you get the money wired back), i was told my documents could not be verified so i decided to cancel the plan the days after opening the account and get my money wired to me. That was when i was informed, "We charge a $35 wire fee to wire funds back to international members.". When i mentioned this was never stated anywhere and my account was an American one, Then i was told, we do not refund into the card you used to pay and do not do wire transfer for card transactions but only send cheques to an American address. When i provided an American address, they went silent. This is a ploy to frustrate customers and keep the money for refunds. I have sent them several email asking for my money back but i just seem to be mailing myself at this point because they just want to keep the money”

Helpful Report

Posted 2 years ago

“Bought a "Run" "Drive " car with a clean title and it looks like about 7k of work to get it up and street legal. Catalytic Converters were gone and bunch of problems that it should've been a salvage. Unfortunately I paid a higher price for a car that would drive. It will be cheaper for you to by one that you can inspect on auto trader or something like that, unless you are a mechanic. I would have given zero stars if it was an option. Run away very fast !! It will give you months of heartache”

Helpful Report

Posted 2 years ago

“This site has no business being publicly available, and taking money from average people with their subscription model, due simply to the fact that there are so many vehicles you simply are not allowed to bid on for myriad reasons. A complete waste of time and fees.”

Helpful Report

Posted 3 years ago

“There’s some hidden details by car buying/ bidding and that is not good for buyers so we as a buyers we are not safe we are not good informed about the cars!!!”

Helpful Report

Posted 3 years ago

“Copart has made it harder and harder to buy from them, first only 3 days to get the car picked up before fees start, second they never have an appointment available within 24 hrs, sometimes 48 hrs to pick it up. Its hard as it is to get cars picked up now this. i will try my best to only buy cars from IAAI. I would suggest you think twice before bidding on copart.com”

Helpful Report

Posted 3 years ago

“Lucy Whinnett James at Copart made my experience great. I had a couple of issues at Bristol but she sorted it all out and always rang / emailed me! I will use Copart again purely because she redeemed the company. She’s an asset to copart. Thank you Lucy. Paul”

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Posted 3 years ago

Copart is rated 2.3 based on 589 reviews