Copart Reviews

Name: Copart
Rating: 2.33

2.3 Rating 569 Reviews

33 %

of reviewers recommend Copart

Company Reviews

Questions

Metrics

2.3

Based on 569 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

9727577620

Email:

david.tuck@copart.com

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Copart 1 star review on 24th February 2024

Anonymous

Copart 1 star review on 10th January 2024

Maria RodriguezChapman

Rena Jackson

Copart 1 star review on 22nd November 2022

Greg

Copart 1 star review on 26th September 2022

Anonymous

Anonymous // 01/01/2019

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“There’s some hidden details by car buying/ bidding and that is not good for buyers so we as a buyers we are not safe we are not good informed about the cars!!!”

Helpful Report

Posted 2 years ago

“Copart has made it harder and harder to buy from them, first only 3 days to get the car picked up before fees start, second they never have an appointment available within 24 hrs, sometimes 48 hrs to pick it up. Its hard as it is to get cars picked up now this. i will try my best to only buy cars from IAAI. I would suggest you think twice before bidding on copart.com”

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Posted 2 years ago

“Lucy Whinnett James at Copart made my experience great. I had a couple of issues at Bristol but she sorted it all out and always rang / emailed me! I will use Copart again purely because she redeemed the company. She’s an asset to copart. Thank you Lucy. Paul”

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Posted 2 years ago

“I bought a 2012 Kia optima hybrid from Copart through auto bid master. I Bought a vehicle history report on their website and it cleared the car from any mechanical problems. They listed the car with no problems except dents and scratches on their website and no mention whatsoever of any mechanical problems. I received the car with a seized engine, stolen batteries, and a fake key. The mechanic told me that Kia does not carry this engine anymore, and if it does it would cost more than $15000. I received it showing that it has no key written on the driver's window with a marker. Mind you, they did not show an image of the driver's window with the car images they listed on their website. And in the description, they said the car had a key while in fact, it did not. They programmed a fake key for this car and sent it along with the car. And now I am stuck with a locked car on my driveway because the key's programming is not working anymore. I can't believe that I was hit hard by a scam like this in my own country. Don't ever deal with those companies if you value your hard-earned money.”

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Posted 2 years ago

“My problem with Copart is you can't even start the vehicles or hear them run. You take their word that they started them. How do I know they are not knocking? The second problem with Copart is their enhanced vehicles. If you see the word enhanced you better run because they have done everything they can to get a better price. They hide everything they can! those are the biggest rip off I've ever seen.”

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Posted 2 years ago

“Great experience”

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Posted 2 years ago

“All the bad reviews that I have read are from people that have absolutely no idea how the process works. You must be hands on meaning it's your responsibility to view the car and make sure it's something you will be comfortable purchasing. Great service! If you dont know what your doing...please stay away! It's not something that provides a mystical service for you to purchase a vehicle way below retail. These are totalled insurance cars that are going to need WAY more work then a picture will tell you!”

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Posted 2 years ago

“Wry professional and organized.”

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Posted 2 years ago

“All our cars fromTlusa copart, good deal, good experience, we are family of six,we buy cars from copart only.”

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Posted 2 years ago

“buyer be ware copart is selling stollen vehicles and they wash their hands from it”

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Posted 2 years ago

“Both the registration and bidding process are horribly difficult and time consuming. When you spend hours getting past that you still can't bid on most cars unless you're a dealer. Don't waste your time and money, find someone else to buy through.”

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Posted 2 years ago

“Great experience so far.”

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Posted 2 years ago

“I use many auctions and by far this is the worst. Here is why. You can bid up to a million dollars against yourself. Every auction has a stop when you are the highest in a lIVE auction. This is the worst glitch and a scam by a company. I would never use them again”

Helpful Report

Posted 2 years ago

“I would not recommend, not for buying vehicles or other various items, but in the since that now they charge a fee to be a member. I used to be a member and able to bid on vehicle's, till I lost my password. Tried to recover and was told "Your account get recycled after 120 days of inactivity", that is my fault and understandable! I try to create a new account and now they charge a membership fee. Never had before!”

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Posted 2 years ago

“I found it east to use.My car was delivered very quickly 2 days after I paid. The drive was friendly and the lady I talked to in the office was very helpful and friendly. She answered all my questions.”

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Posted 2 years ago

“The new copart app makes it so easy to view and operate.”

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Posted 2 years ago

“Cashiers were very friendly and professional”

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Posted 2 years ago

“They don’t post there fees and they are the biggest ripoff compared to other auctions. I will never buy another thing from them.”

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Posted 2 years ago

“Excellent place to save money and buy vehicles u have to look at pics and read everything clearly on description have bout four since been customer with Copart in a year and have had good luck on each one even one that said was a no run or drive runs and drives great workers in office and loader as well have had excellent experiences with them will continue to be a customer fees are higher then some but understandable thank u Copart”

Helpful Report

Posted 2 years ago

“Copart is a bully because they can be. They hold a large portion of the insurance/salvage car market in the U.S. They unapologetically gouge their customers with fees waaaaayyy higher than industry standard. The fees go up consistently and those that depend on them to make a living are forced to comply. They take no responsibility for inaccurate listings and damage done to vehicles while in their possession. There is almost zero quality control. Customer service is hit or miss depending on location. Copart generates unhappy customers, which generates unhappy employees. The process of paying for and picking up/transporting the vehicle you purchase is unnecessarily complicated and difficult. The app is glitchy. I can go on and on.”

Helpful Report

Posted 2 years ago

Copart is rated 2.3 based on 569 reviews