Copart Reviews

Name: Copart
Rating: 2.33

2.3 Rating 569 Reviews

33 %

of reviewers recommend Copart

Company Reviews

Questions

Metrics

2.3

Based on 569 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

9727577620

Email:

david.tuck@copart.com

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Copart 1 star review on 24th February 2024

Anonymous

Copart 1 star review on 10th January 2024

Maria RodriguezChapman

Rena Jackson

Copart 1 star review on 22nd November 2022

Greg

Copart 1 star review on 26th September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am okay and I have no any problem with the location and I am really enjoying doing business with you. Unfortunately, some I have a car from Texas which the Title was lost and I have been trying to get the duplicate title but the aim is yet to be achieved”

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Posted 3 years ago

“They are a great service I successfully bid on a vehicle and went and picked it up. It was the easiest and friendliest experience I have had. They are so great. If your going to buy a car from copart it is important to do your research. There are many tools to use to make the experience better. Here are some tools I recommend that will fix a lot of these people's negative reviews because they believe their entitled. Copart.com is great to find and bid on vehicles starting with a 60$ for a membership it's cheap to bid and buy cheap cars. Auction io is another tool I highly recommend. This not only will show you hidden secrets on a vehicle that could be devastating any hidden damage from a previous auction. It will expose those secrets if the vehicle has any. Also it shows you the average bid for each vehicle. Why is this important it's so you don't over bid. To many times I see people bidding cars up over retail of a vehicle because they have no idea what they are doing. Auction io gives you a huge advantage. Carfax/autocheck I highly recommend carfax it gives you a better detailed history of the vehicle. Auto heck is good too. On youtube you can get a discounted price if you suscribe to Auto Auction rebuilds. History reports can add up in price real quick so only do it on the vehicles you really plan to buy. Also do this after a in person inspection of a vehicle yes if you can go to the lot yourself and inspect the vehicle. Kbb/nada Use these to find out what the vehicle is worth. There isn't as far as I know a tool to price a rebuilt titles vehicle. But the way these tools price there vehicles is it takes an average of thousands of the make model year and trim of the vehicle that were sold the last year and averages them out. This includes everything with junk titles, salvage titles, rebuilt titles, and clean titles. So just be reasonable and assume the 70% to 95% of the kbb and nada price is what the vehicle is worth. Go with what is cheapest to make sure you don't over bid. The last tool I recommend. Copart calculator. Yes copart has fees after your winning bid. They can be expensive and easily make you pay more than retail if you bid to high. Use this. It's really accurate. The vehicle needs work price out the work you see it needs. I always like to assume an extra $300 to $1000 dollars on a vehicle of unforseen work. So for example I bought a 2004 bmw 325i. Retail price is $5000 clean title. Rebuilt retail is around $4200 source carfax kbb nada. I figured it would need from pictures $1000 of work it didn't look to bad so I gave a $500 dollar buffer on it. So I imagined it would cost me $1500 bucks to fix worse case scenario. I plugged in my bet on the copart calculator. I put in $1000 on the calculator which showed me the fees were about $1700.00. that means plus the work of the vehicle if it cost me$1500. My total was going to be $3200 after the repairs of the vehicle. I plan on selling this vehicle and imagine there will be negotiations and possibly bigger unforseen repairs so worse case scenario if the in the event that I bought the vehicle at $1000 and all the worse things happen I would still most likely be able to recover my money. I won the lot for $750 and I'm almost done with fixing it. I'm into it for $2500 bucks and sure I will be able to sell it between $3600 to $4200 bucks. I used all these tools I can't stress how important they are!”

Copart 5 star review on 20th February 2021

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Posted 3 years ago

“There always very professional to deal with and makes everything very easy. 😉😁”

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Posted 3 years ago

“You need to cut down buyer fee is to high. Thanks.”

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Posted 3 years ago

“HELLO LET US KNOW SAME YARD WE CAN NOT BID IF POSSIBLE TO BID AS WI - MILWAUKEE AL - MOBILE OR OTHER”

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Posted 3 years ago

“good attention great go over nice facility and friendly”

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Posted 3 years ago

“Nice Location”

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Posted 3 years ago

“Great service”

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Posted 3 years ago

“to begin with the fees are far too high. one should not have to pay $1240.00 for a lot won at $600.00!! Further, I have found that when you "win" an auction, you do not truly "win" the auction. it only starts a whole bid, counterbid, game with the seller. Sure, If you pay for the "premium" membership it allows you to bid higher, however, your still only able to "win" 5 lots. but you never really "win" these lots, the seller then has 3 days to remove the item off of your "winning bids" before you can start bidding again. I only found this out after winning 5 in a row (all the while knowing the seller would never agree to sell) to have another lot come up that I was interested in but could not bid as I already had won 5 lots!! Very frustrating. Copart is probably great if your a seller. you can get a guaranteed offer that you can counterbid and/or sit on and think about for 3 days while you shop it around to other buyers in the private sector, when someone offers more you just reject the bid and pull it off the auction. if you can't find a better offer then you can take the high bidder, or put it on again for the next auction. meanwhile the high bidder (whos is bound to their bid) is being held hostage on the page and not allowed to bid on anything else until the seller decides what they want do. again they have three days. if your a business looking for inventory, stay away from this auction. or only go with the lots that are "pure sale" those are the only lots that you actually win on the hammer! like an auction is supposed to be! Not this high priced Facebook marketplace that Copart is running. At least FB maketplace you have contact with the seller, you can ask questions, you can road test, you can decide in three days. an auction is a gamble, you have 60 seconds to decide, then when you win, its more like "well we'll see about that, maybe not"”

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Posted 3 years ago

“You served me good”

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Posted 3 years ago

“Customer service at the coparts office was great. They made the first purchase easy. The staff was awsome”

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Posted 3 years ago

“Good customer service”

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Posted 3 years ago

“the staff was proffesional and efficient.”

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Posted 3 years ago

“Their vehicles are often misrepresented and hide damages, are sold as running when they do not run, and their dealer fees are high with additional charges for EVERY possible thing including gate fee, bid fee, payment fee, storage fee, etc. DO NOT USE COPART.”

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Posted 3 years ago

“You served me better”

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Posted 3 years ago

“I've purchased several vehicles and have had nothing but great experiences..Definitely would recommend to anyone.”

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Posted 3 years ago

“I have nice experience with the staff.. very careful for everyone safety.. the only thing is some times you wait to long to load your car”

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Posted 3 years ago

“Hello I am from Iraq. We face many difficulties to send money and there are many fines that are added to us because of this delay if you can help us.”

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Posted 3 years ago

“They are very helpful in getting problems took care of and very pleasant to work with.”

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Posted 3 years ago

“Covid has slowed down the process I know but getting titles taking a year is not good.”

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Posted 3 years ago

Copart is rated 2.3 based on 569 reviews