Copart Reviews

Name: Copart
Rating: 2.31

2.3 Rating 580 Reviews

32 %

of reviewers recommend Copart

Company Reviews

Questions

Metrics

2.3

Based on 580 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

9727577620

Email:

david.tuck@copart.com

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Copart 1 star review on 15th January 2025

Kevin G

Copart 1 star review on 24th February 2024

Anonymous

Copart 1 star review on 10th January 2024

Maria RodriguezChapman

Rena Jackson

Copart 1 star review on 22nd November 2022

Greg

Copart 1 star review on 26th September 2022

Anonymous

Anonymous // 01/01/2019

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“because it is easy to buy”

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Posted 3 years ago

“Exelent service”

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Posted 3 years ago

“This was not my first vehicle purchase at Copart but IT WILL be my last. My last purchase was labelled as a Run and Drive, needless to say, like SO many others after paying for it(with ALL of the ridiculous fees that drove a $400 car up to $658) and then having it brought out from behind the gates one glance and I figured that there no way that this was going to be a Run/Drive but I was going to try it anyway, 1st battery was dead, nothing new there, I brought one with me ... tried to start it and no start but did turn over barely ... the starter was arcing so bad that it was welding itself together, at this point I went back into the office to try and return vehicle as it was not a Run/Drive in my opinion, again like so many others I was told that there was nothing they could or would to help me out even tho I said that I didnt want the money back, that I was willing to leave the money in my account in order to buy something else Nope nothing worked and I get it Copart has created every kind/level of Disclaimer that allows them to not take any kind of responsibility for any wrong that Copart might have done, it is up to us the buyer to go and look at the car before the auction unluckily that is not as easy as it sounds for many people due to distance/time/Covid etc. there was a time that if I wanted to go and look at some vehicles I could go to Copart, get the keys to 3 different cars, go out into the yard with my code reader/jump box and check the cars out completely all in about one hour of my time ... fast foward to today and now you are only allowed to see one car at a time with no code reader or jump box and you are escorted by a Copart employee to the car and back, IF you want to then look at another vehicle you must go to the end of the line of all the other people wanting to preview vehicles and wait your turn ...turning what used to be a 1hr mission into a 4 hour mission with really no knowledge of what may be wrong with it ..... Coparts disclaimers opens the door for Copart to lie, cheat, mis-label cars and boy howdy evidently they are running amuck doing just that and altho I have been treated fairly and with respect at the North Portland Location I can not say the same for South Portland In the end after spending $100 to tow the vehicle to my home I have replaced the starter, fuel pump relay, battery, did a compression check and still does not start So there is NO WAY that Copart ever checked to see if this car was a Run/Drive when it was brought in to sell ....NO WAY and yet it was listed as a Run/Drive with no other description other then Front End damage .......”

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Posted 3 years ago

“They are very friendly and ready to help. Very welcoming and professional staff.”

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Posted 3 years ago

“Absolutely terrible!!! company to work with. They are nice enough on the phone but completely unreliable. They called me on a Friday and scheduled a car pickup at their next available day on the following Tuesday. The window they gave was 8-5, pretty large window for someone to sit and wait for them. They said they typically pick up cars in our area by noon. I called at 2:30, the dispatcher said they are scheduling any more cars, I let her know it had been scheduled since the previous Friday, she said oh, ok I see it let me see where they are on it. I waited on hold for 30 minutes, she never came back. I called back after 5:00 pm, the car was still sitting there. They said they couldn't pick it up, and couldn't give me a time when they would be able to. They said they are severely understaffed and can't find any drivers or support staff and are having a terrible time. This car is being picked up for an insurance claim, and they were hired by the insurance carrier - I will definitely let them know my experience. Notice that they didn't call me to tell me they couldn't pick up the car, they just didn't show. I still haven't heard a word from them, the car is still sitting there, completely unprofessional and unacceptable.”

Helpful Report

Posted 3 years ago

“Please stay away from this company, they are terrible. i have bought my first car from them. In description it was saying the car is category N repairable but the car arrived with mechanical problems, the gearbox which costs nearly £3000 to repair it where I have paid £1300 for the car with transport. I have also paid them to transport the car, the car wasn't starting at all, the car who brought it in could not even take it down the towing van, apparently the car was forklifted. I have complained to them but they have said that everything was written down in the description, total liars. Don't ever buy from this company they are a disgrace ... I am stuck with this car for more than 3 months now , nobody wants to buy this a wrack , I really have no idea what to do with it if anyone have any idea I would appreciate any advice. I can't believe how many people have been scammed by them, I wish I would've read this reviews before”

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Posted 3 years ago

“Transparency”

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Posted 3 years ago

“YARD IN SCRANTON MADE ME HAPPY BY REVERSING MY RELISTED CAR BACK TO MY ACCOUNT . THEY DID THERE JOB PROFESSIONALLY AND RECOMEND THAT YARD IN SCRANTON NOT LIKE THE WICKED MANAGER IN NEWBURG NEW JERSSYE . THE MANAGER IS SUCH A WICKED PERSON THAT DOES NOT PAY ANY ATTENTION TO ANY CUSTOMER”

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Posted 3 years ago

“Very easy transaction”

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Posted 3 years ago

“Excellent customer service, in and out experience.”

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Posted 3 years ago

“Great service and very smooth transaction”

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Posted 3 years ago

“Customer service was second to non, pick up was perfectly done”

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Posted 3 years ago

“Love the staff friendly and will help in anyway they can ! Fast and friendly service everytime I show up !”

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Posted 3 years ago

“Smooth transaction. Good experience”

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Posted 3 years ago

“Copart improve my car business”

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Posted 3 years ago

“They are quick and very good at what they do.”

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Posted 3 years ago

“NEVER DEAL WITH THIS COMPANY!!! THEY WORKED TOGETHER TO COVER UP A CRIME!!!! Copart had an independent tow truck driver get my wrecked car to their lot. All of my personal belongings including my work ID, license plate, snow scraper, blanket, air fresheners, 15 pound weight, the list goes on.. everything was “thrown away” as they said. This however was not what they had said at first. They at first said that my car arrived to their lot without any of my items or the license plate. Now, at this point it seems like they are covering up a crime. THEFT!! Do not associate with this company in West Mifflin, PA! Not trustworthy what so ever. Was never able to keep their story straight either!!”

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Posted 3 years ago

“Picked up my car for an estimate to repair for hitting a deer. They priced a 60 part at 476 so they could total my car. Now they refuse to let me have my car that is in their possession with my name still on the title. The shocking part is the car was inspected virtually!”

Copart 1 star review on 5th February 2021

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Posted 3 years ago

“Avoid these cowboy scammers at all cost!! Customer service useless and deputy manager Jebron ,Rude,arrogant and no help whatsoever.Took my car to be scrapped after accident on the 23 rd December and still haven’t touched it.Every day I phone up and get a completely different story.The amount I have been offered is also ridiculous.”

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Posted 3 years ago

“Copart selling the cars with hidden issues. Bought three cars, all three with timing chain issues.!”

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Posted 3 years ago

Copart is rated 2.3 based on 580 reviews