Copart Reviews

Name: Copart
Rating: 2.33

2.3 Rating 569 Reviews

33 %

of reviewers recommend Copart

Company Reviews

Questions

Metrics

2.3

Based on 569 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

9727577620

Email:

david.tuck@copart.com

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Copart 1 star review on 24th February 2024

Anonymous

Copart 1 star review on 10th January 2024

Maria RodriguezChapman

Rena Jackson

Copart 1 star review on 22nd November 2022

Greg

Copart 1 star review on 26th September 2022

Anonymous

Anonymous // 01/01/2019

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“I've found that the smaller Copart yards like Casper, Helena and Ogden are all just regular people just like you and me. They are happy to go out of their way to help you with any special requests you may have to get loaded and on your way. The management in the smaller offices is also outstanding in the fact that they will take the time to listen to your special needs and do what is in their power to make the transaction more smoothly for you. Not saying the bigger yards don't help when they can, but I sure do enjoy doing business with the smaller yards! Klint.”

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Posted 3 years ago

“It was satisfying”

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Posted 3 years ago

“I can always find something that I’m looking for and the people in the office always have answers for me”

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Posted 3 years ago

“I’ve have bought 5 vehicles from copart all for personal use as a basic free member and I enjoyed the process in the beginning and didn’t mind adding deposits to bid. but now they charge so much money in fees on won lots it’s crazy. It keeps going up and up. Now they want to charge $59 for a membership that used to be free. I’m done with copart. It was fun while it lasted. I will NOT pay for a membership you just lost a customer”

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Posted 3 years ago

“Have had good luck with purchases.Friendly staff.would highly recomend them.Only issue is certain insurance companies put reserve on vehicles and not enough pictures to show true damage”

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Posted 3 years ago

“They have the best customer service of any of the auction company. Willing to help and will go the extra mile for their customers.”

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Posted 3 years ago

“Bought a car advertised as minor dents/scratches and normal wear as damage and runs and drives. Even when they agree to refund they continually lie. That's almost a month now I'm without the funds.”

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Posted 3 years ago

“good for cusomers service”

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Posted 3 years ago

“Friendly people very helpful very professional and reasonable prices”

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Posted 3 years ago

“To me it was stressfull, because I am out of country. 3 days title at the US border for clearing title process, copart fee storage and all. But at the final it was ok.”

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Posted 3 years ago

“Dependable”

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Posted 3 years ago

“Your service is excellent, I always buy my car from you.. I will definitely come back”

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Posted 3 years ago

“Good in attending to customers”

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Posted 3 years ago

“Thanks for your attention.”

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Posted 3 years ago

“So far so good”

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Posted 3 years ago

“Not even sure where to start. We have been buying as premium buyers from Copart for years. After they put their COVID precautions into practice, you could no longer drive your vehicle out, it has to be forked. We bought two trucks and several SUVS from Dallas/Houston Texas. The 2016 truck that we bought, dented driveshaft due to inexperienced forklift operator. Second truck, broken brake line due to forklift operator. To make matters worse, a 2018 truck that we bought had a very high dollar drop down hitch in the pictures, when we went to pick the truck up, it was gone. Along with the floor mats, books and extra keys to many of the trucks we buy. When you draw this to Coparts attention, they will not own up to their actions. I HIGHLY recommend you just buy from IAAI. I have had far better success with them than Copart, because I don't seem to have these issues when buying from IAAI instead. I have written emails and called until I am blue in the face with Copart and seem to get nowhere. They did send me a replacement key to one of our truck recently but that is as good as it gets. Very dishonest, will cause your hair to turn grey a lot faster.”

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Posted 3 years ago

“Good and nice people”

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Posted 3 years ago

“I’m waiting about one hour and the sent to me my estimated Tim 13 minutes and come down to 3 minutes and go’s uo 13 minutes again!!! hard to talk with the customer service even they are not busy!! Wast your time there .”

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Posted 3 years ago

“I'm speaking for Wichita I've had good experience with Wichita copart the only thing did I don't understand is why they charge me tax other than that it's a great experience for me”

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Posted 3 years ago

“Used Copart probably 40 times now and they are always helpful. Bought a truck from Detroit and the Facility was very helpful and sent all the needed documents.”

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Posted 3 years ago

Copart is rated 2.3 based on 569 reviews