Copart Reviews

Name: Copart
Rating: 2.33

2.3 Rating 569 Reviews

33 %

of reviewers recommend Copart

Company Reviews

Questions

Metrics

2.3

Based on 569 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

9727577620

Email:

david.tuck@copart.com

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Copart 1 star review on 24th February 2024

Anonymous

Copart 1 star review on 10th January 2024

Maria RodriguezChapman

Rena Jackson

Copart 1 star review on 22nd November 2022

Greg

Copart 1 star review on 26th September 2022

Anonymous

Anonymous // 01/01/2019

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“Amanda and Debbie are always happy to make sure everything is in order and processed to my satisfaction”

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Posted 2 years ago

“the after sales agent was not at all interested in my concern. the solution to my problem was not acceptable and she was not interested in my point of view. very poor customer service. the spare tire was removed from the RV and she would not check with the yard employees as to what happened to it.”

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Posted 2 years ago

“Making an appointment for picking up is a joke. I traveled 2 hours it took another 2 hours to sign in and get the car released”

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Posted 2 years ago

“Might be the worst Company in existence. Buy your salvage from IAAI at all cost.”

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Posted 2 years ago

“Good service”

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Posted 2 years ago

“yes but there is something need to be solved as copart sometimes add fees and storages for cars that is already left the location”

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Posted 2 years ago

“Si me han tratado muy bien”

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Posted 2 years ago

“i have no problems. i know what the charges are when i buy . i understand their paperwork and have no problems.”

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Posted 2 years ago

“I'm doing this review for a particular Copart location(Lexington West, KY) although I also like several other locations as well(Columbus, Oh). I see on here that a lot of people are not happy with various aspects of Copart corporation. I totally agree with these. I think the problems can be summed up and are a result of a company getting way to big. Once a company gets so big they beginning taking over and eliminate most competition so it becomes like communism. If they don't have much to compete against they begin to care less for their customers. This is the state of Copart. I'm actively looking for other venues to buy from because I also have gotten tired of Copart's high fees, some horribly run locations(long lines, mean people, poor loading, etc.). But I would like to give a shout out to some of their more brighter stars. There are locations where everyone is just super nice and helpful and efficient. One of these is Lexington West in Kentucky. I've been to many down in Georgia, North Carolina, Ohio and Kentucky. Louisville(KY) is the worst I came across. Waited half a day to get loaded and found out later they didn't even fill the title out correctly from what I understand this is normal for them. Luckily I had the nice people here in Lexington to help!”

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Posted 2 years ago

“Is good to buy from copart just check your car good before you buy and you not going to be disappointed People are friendly and helping thank you”

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Posted 2 years ago

“Do not buy at copart, they don’t care about anything, I spent 6 hours to be able to get my car, they build this ridiculous sistem where they can charge you as much storage they like, because they never have appointments available , because now you need an appointment to pick up your car, but they never have appointments available so they can charge you storage as much as they want until they decide they have appointments , Go to the office and you can hear all the calls of people complaining and the staff treading people like garbage , they don’t care and that is IF they are not in lunch or breaks because most of the staff is on their phones and with the excuse they are on break, believe me is not a one time , this is every single day I am now desesperly looking to buy somewhere else”

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Posted 2 years ago

“Good services”

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Posted 2 years ago

“Copart is what I can say it’s okay. Their after payments fees are way high. I think they should work on lowering their fees. You buy a car at $4500. Why at the long run end up with 5,700. Please lower the fees. For both buyers and sellers. You charge all this to much fee. Heart breaking”

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Posted 2 years ago

“Absolutely the worst and most dishonest company I've ever had to deal with. They charge for absolutely everything yet take No responsibility for anything they do. They are still charging a fee for bidding online despite it not being possible to physically attend an auction anyway. They have added so many changes to having a vehicle collected that it makes no sense to do so and you ha e to use their delivery service, the only time slot they will give is between 7am to 9am but your lucky if they actually turn up at all yet when you call to ask where your delivery is they are rude and unhelpful, then the reschedule it and don't turn up then either but yest again absolutely No concern to them whatsoever. If your lucky enough to actually receive your vehicle you can almost guarantee that it will be far worse than the description they have listed it with, not only will it have at least twice the amount of damage it was listed with but the staff at Copart will have taken anything worth taking before you receive the car, all the matts, usually the parcels shelf and basically anything else they fell they can sell elsewhere. The battery is often swapped for a totally useless one, not just dead but not even chargeable. The have the monopoly and are certainly making full use of it.”

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Posted 2 years ago

“Simple and easy”

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Posted 2 years ago

“so far they have been helpfull”

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Posted 2 years ago

“Liars in all areas of business. Also, they won't refund your deposit.”

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Posted 2 years ago

“Purchased a basic membership for 59.00 then I realized I could not bid in my state because I needed a broker. I then was on hold with your preferred broker Better Bid for 6 minutes waiting to speak to someone with a strong accent whom I couldn't understand and then had to call back again same wait time on hold. Then I finally got the staff to break down the fees for me and it went as follows. This was a buy now salvage vehicle price of $30,000 Copart's total fees were $2,338 the broker fees were $1,299 plus my premium membership with them a must have to bid on more expensive vehicles' (to keep the fees down) Total fees of $4,001. You cannot afford to pay these fees on salvage vehicles.”

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Posted 2 years ago

“Same here. took us four weeks to get our bussiness signed up, and than have to pay up again so we can bid on more expensive vehicles. The fees are Stupid high, we understand there is a cost in doing business but that's insane !!”

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Posted 2 years ago

“One star is more than they deserve. All these reviews saying how impressed and they have never had issues are a joke. I've been buying cars for years through auctions, Copart is by far the worst in customer service, handling issues and the FEES are a fn joke. Last car I purchased fees were over $1200. The fees have continued to go higher because these guys are one of the larger PUBLIC auctions and apparentley many people think that's just the way it is. There are many other auctions out there to buy from, you may want to look around. Either way this company sucks.”

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Posted 2 years ago

Copart is rated 2.3 based on 569 reviews