Copart Reviews

Name: Copart
Rating: 2.33

2.3 Rating 569 Reviews

33 %

of reviewers recommend Copart

Company Reviews

Questions

Metrics

2.3

Based on 569 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

9727577620

Email:

david.tuck@copart.com

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Copart 1 star review on 24th February 2024

Anonymous

Copart 1 star review on 10th January 2024

Maria RodriguezChapman

Rena Jackson

Copart 1 star review on 22nd November 2022

Greg

Copart 1 star review on 26th September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“dont put cars on aprobal.. just pure sale”

Helpful Report

Posted 3 years ago

“The staff at the Eldridge Iowa location are very rude. I have sat in the parking lot waiting to be called in only to find out I was the only one there to pick up a car but they would rather sit and gossip instead of helping the customers. And I don’t understand why they charge a gate fee or service fee, ( whatever they call it) when they do nothing to help you. Buying the car is no problem. It’s the staff and even the manager, that I have a problem with.”

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Posted 3 years ago

“Don't purchase anything big. They will not load it for you Ever! Buyers fee of 15% plus $89 internet fee, plus gate fee of $59. Storage starts on the 3rd day. 1st day starts the minute you pay for it. Oh btw, you also get charged for Saturday and Sunday even though they're not open for pick up ! I've been dealing with Copart's all over the nation and more times then not they will not assist you.”

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Posted 3 years ago

“Good system for buyers and sellers excellent customer service, hope if they filter those sellers they just put the car parts together to looks nice”

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Posted 3 years ago

“Very considerate Team!!! Spoke to the manager regarding the late and storage fees due to the inclement weather conditions at the time and immediately got the fees waived. Thanks very much”

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Posted 3 years ago

“Good experience, but need to improve on your grading of runner and non runner, sometimes you categorize a vehicle as run and drive and then ports categorize it non runner.”

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Posted 3 years ago

“I bought a salvage car from Copart and my God, it was such a terrible experience! The workers at Rankin Road, Houston Texas, were rude, arrogant - you name it - when I went to pay for the vehicle. A gentleman that came all the way from Austin, Texas (about 3 hours plus of drive time) was not allowed to pick up his vehicle because he came 15 minutes before 5pm - their hallowed closing time! I had called to make sure I had the correct amount covered in my money orders before driving to their business premises because I was warned they are very callous and unpredictable when it comes to money matters. The lady that answered the phone assured me I had the correct amount in my money order (according to what she saw in their system). After driving to Copart’s business premises for almost an hour, a $5 dollar late fee just showed up in their system out of the blues! And I either had to pay this amount or go back without any transaction! Can you imagine! But the amount is not even the problem. I had to give them the exact $5 bill, and I only had $100 bills on me. And without that $5 payment, the insolent staff made it very clear I would have to drive back ( another almost an hour of drive time) without accomplishing anything! And it was getting close to 5pm, at which time they will not deal with me again! If I should drive out to a convenient store to break up a $100 bill to give them their so-called $5 late fee, I knew I couldn’t make it back before 5 pm... If not for a kind customer that helped me with five $20 notes change, my almost one hour of drive time to Copart’s office would’ve been a wasted effort! In the end, I had to give them a $20 bill because I didn’t have $5 on me, and I didn’t want all my efforts to be in vain! Whoever owes Copart must be very callous! I belief the staff members are rude, arrogant, insolent, apathetic and condescending to Copart buyers because it’s allowed from the top! If you don’t want to have high blood pressure, keep away from Copart! It’s nothing but a big scam!”

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Posted 3 years ago

“Very efficient and honest service.”

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Posted 3 years ago

“Blaine, Minnesota coparts is the worst place to go. Their customer's service is nothing but zero star. very disrespectful and will be walking around while everyone will be waiting in line.”

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Posted 3 years ago

“I am quite happy with copart activities, but the aspect of buying vehicles with keys and at pick up no key is my very fear. Generally copart have really been proactive in customer service.”

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Posted 3 years ago

“They were very great with me!”

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Posted 3 years ago

“good service”

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Posted 3 years ago

“Very nice staff quick to help. Loader staff was outstanding !!”

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Posted 3 years ago

“The are good”

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Posted 3 years ago

“Awesome experience”

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Posted 3 years ago

“good service”

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Posted 3 years ago

“good service”

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Posted 3 years ago

“Copart made things easier, I have been buying cars from their different locations for years. The only problems atimes can't find or see the actual problems you will find something different after purchase. Thanks”

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Posted 3 years ago

“Copart makes me happy by making it very easy for me to buy cars”

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Posted 3 years ago

“We always buy cars from this yard never had any issues . Good cars descriptions the way we get them. Thank you copart”

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Posted 3 years ago

Copart is rated 2.3 based on 569 reviews