Copart Reviews

Name: Copart
Rating: 2.31

2.3 Rating 580 Reviews

32 %

of reviewers recommend Copart

Company Reviews

Questions

Metrics

2.3

Based on 580 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

9727577620

Email:

david.tuck@copart.com

Write Your review

Tell us how Copart made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Copart 1 star review on 15th January 2025

Kevin G

Copart 1 star review on 24th February 2024

Anonymous

Copart 1 star review on 10th January 2024

Maria RodriguezChapman

Rena Jackson

Copart 1 star review on 22nd November 2022

Greg

Copart 1 star review on 26th September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your service is excellent, I always buy my car from you.. I will definitely come back”

Helpful Report

Posted 3 years ago

“Good in attending to customers”

Helpful Report

Posted 3 years ago

“Thanks for your attention.”

Helpful Report

Posted 3 years ago

“So far so good”

Helpful Report

Posted 3 years ago

“Not even sure where to start. We have been buying as premium buyers from Copart for years. After they put their COVID precautions into practice, you could no longer drive your vehicle out, it has to be forked. We bought two trucks and several SUVS from Dallas/Houston Texas. The 2016 truck that we bought, dented driveshaft due to inexperienced forklift operator. Second truck, broken brake line due to forklift operator. To make matters worse, a 2018 truck that we bought had a very high dollar drop down hitch in the pictures, when we went to pick the truck up, it was gone. Along with the floor mats, books and extra keys to many of the trucks we buy. When you draw this to Coparts attention, they will not own up to their actions. I HIGHLY recommend you just buy from IAAI. I have had far better success with them than Copart, because I don't seem to have these issues when buying from IAAI instead. I have written emails and called until I am blue in the face with Copart and seem to get nowhere. They did send me a replacement key to one of our truck recently but that is as good as it gets. Very dishonest, will cause your hair to turn grey a lot faster.”

Helpful Report

Posted 3 years ago

“Good and nice people”

Helpful Report

Posted 3 years ago

“I’m waiting about one hour and the sent to me my estimated Tim 13 minutes and come down to 3 minutes and go’s uo 13 minutes again!!! hard to talk with the customer service even they are not busy!! Wast your time there .”

Helpful Report

Posted 3 years ago

“I'm speaking for Wichita I've had good experience with Wichita copart the only thing did I don't understand is why they charge me tax other than that it's a great experience for me”

Helpful Report

Posted 3 years ago

“Used Copart probably 40 times now and they are always helpful. Bought a truck from Detroit and the Facility was very helpful and sent all the needed documents.”

Helpful Report

Posted 3 years ago

“dont put cars on aprobal.. just pure sale”

Helpful Report

Posted 3 years ago

“The staff at the Eldridge Iowa location are very rude. I have sat in the parking lot waiting to be called in only to find out I was the only one there to pick up a car but they would rather sit and gossip instead of helping the customers. And I don’t understand why they charge a gate fee or service fee, ( whatever they call it) when they do nothing to help you. Buying the car is no problem. It’s the staff and even the manager, that I have a problem with.”

Helpful Report

Posted 3 years ago

“Don't purchase anything big. They will not load it for you Ever! Buyers fee of 15% plus $89 internet fee, plus gate fee of $59. Storage starts on the 3rd day. 1st day starts the minute you pay for it. Oh btw, you also get charged for Saturday and Sunday even though they're not open for pick up ! I've been dealing with Copart's all over the nation and more times then not they will not assist you.”

Helpful Report

Posted 3 years ago

“Good system for buyers and sellers excellent customer service, hope if they filter those sellers they just put the car parts together to looks nice”

Helpful Report

Posted 3 years ago

“Very considerate Team!!! Spoke to the manager regarding the late and storage fees due to the inclement weather conditions at the time and immediately got the fees waived. Thanks very much”

Helpful Report

Posted 3 years ago

“Good experience, but need to improve on your grading of runner and non runner, sometimes you categorize a vehicle as run and drive and then ports categorize it non runner.”

Helpful Report

Posted 3 years ago

“I bought a salvage car from Copart and my God, it was such a terrible experience! The workers at Rankin Road, Houston Texas, were rude, arrogant - you name it - when I went to pay for the vehicle. A gentleman that came all the way from Austin, Texas (about 3 hours plus of drive time) was not allowed to pick up his vehicle because he came 15 minutes before 5pm - their hallowed closing time! I had called to make sure I had the correct amount covered in my money orders before driving to their business premises because I was warned they are very callous and unpredictable when it comes to money matters. The lady that answered the phone assured me I had the correct amount in my money order (according to what she saw in their system). After driving to Copart’s business premises for almost an hour, a $5 dollar late fee just showed up in their system out of the blues! And I either had to pay this amount or go back without any transaction! Can you imagine! But the amount is not even the problem. I had to give them the exact $5 bill, and I only had $100 bills on me. And without that $5 payment, the insolent staff made it very clear I would have to drive back ( another almost an hour of drive time) without accomplishing anything! And it was getting close to 5pm, at which time they will not deal with me again! If I should drive out to a convenient store to break up a $100 bill to give them their so-called $5 late fee, I knew I couldn’t make it back before 5 pm... If not for a kind customer that helped me with five $20 notes change, my almost one hour of drive time to Copart’s office would’ve been a wasted effort! In the end, I had to give them a $20 bill because I didn’t have $5 on me, and I didn’t want all my efforts to be in vain! Whoever owes Copart must be very callous! I belief the staff members are rude, arrogant, insolent, apathetic and condescending to Copart buyers because it’s allowed from the top! If you don’t want to have high blood pressure, keep away from Copart! It’s nothing but a big scam!”

Helpful Report

Posted 3 years ago

“Very efficient and honest service.”

Helpful Report

Posted 3 years ago

“Blaine, Minnesota coparts is the worst place to go. Their customer's service is nothing but zero star. very disrespectful and will be walking around while everyone will be waiting in line.”

Helpful Report

Posted 3 years ago

“I am quite happy with copart activities, but the aspect of buying vehicles with keys and at pick up no key is my very fear. Generally copart have really been proactive in customer service.”

Helpful Report

Posted 3 years ago

“They were very great with me!”

Helpful Report

Posted 3 years ago

Copart is rated 2.3 based on 580 reviews