Copart Reviews

Name: Copart
Rating: 2.33

2.3 Rating 569 Reviews

33 %

of reviewers recommend Copart

Company Reviews

Questions

Metrics

2.3

Based on 569 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

9727577620

Email:

david.tuck@copart.com

Write Your review

Tell us how Copart made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Copart 1 star review on 24th February 2024

Anonymous

Copart 1 star review on 10th January 2024

Maria RodriguezChapman

Rena Jackson

Copart 1 star review on 22nd November 2022

Greg

Copart 1 star review on 26th September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All things are Excellent”

Helpful Report

Posted 3 years ago

“Beautiful friendly people ❤️”

Helpful Report

Posted 3 years ago

“Muy buen servicio 👍 👌 👏”

Helpful Report

Posted 3 years ago

“good service”

Helpful Report

Posted 3 years ago

“Greg Service and respectful”

Helpful Report

Posted 3 years ago

“best yard to buy cars, and always best customer service .”

Helpful Report

Posted 3 years ago

“Excellent friendly customer service.”

Helpful Report

Posted 3 years ago

“very good yard to buy from it”

Helpful Report

Posted 3 years ago

“Customer service is always great & handled in a timely manner”

Helpful Report

Posted 3 years ago

“Customer service are very helpful”

Helpful Report

Posted 3 years ago

“I bought an SUV with burnet closed only to discover the engine was burnt and copart put it as ENHANCED vehicle”

Helpful Report

Posted 3 years ago

“because it is easy to buy”

Helpful Report

Posted 3 years ago

“Exelent service”

Helpful Report

Posted 3 years ago

“This was not my first vehicle purchase at Copart but IT WILL be my last. My last purchase was labelled as a Run and Drive, needless to say, like SO many others after paying for it(with ALL of the ridiculous fees that drove a $400 car up to $658) and then having it brought out from behind the gates one glance and I figured that there no way that this was going to be a Run/Drive but I was going to try it anyway, 1st battery was dead, nothing new there, I brought one with me ... tried to start it and no start but did turn over barely ... the starter was arcing so bad that it was welding itself together, at this point I went back into the office to try and return vehicle as it was not a Run/Drive in my opinion, again like so many others I was told that there was nothing they could or would to help me out even tho I said that I didnt want the money back, that I was willing to leave the money in my account in order to buy something else Nope nothing worked and I get it Copart has created every kind/level of Disclaimer that allows them to not take any kind of responsibility for any wrong that Copart might have done, it is up to us the buyer to go and look at the car before the auction unluckily that is not as easy as it sounds for many people due to distance/time/Covid etc. there was a time that if I wanted to go and look at some vehicles I could go to Copart, get the keys to 3 different cars, go out into the yard with my code reader/jump box and check the cars out completely all in about one hour of my time ... fast foward to today and now you are only allowed to see one car at a time with no code reader or jump box and you are escorted by a Copart employee to the car and back, IF you want to then look at another vehicle you must go to the end of the line of all the other people wanting to preview vehicles and wait your turn ...turning what used to be a 1hr mission into a 4 hour mission with really no knowledge of what may be wrong with it ..... Coparts disclaimers opens the door for Copart to lie, cheat, mis-label cars and boy howdy evidently they are running amuck doing just that and altho I have been treated fairly and with respect at the North Portland Location I can not say the same for South Portland In the end after spending $100 to tow the vehicle to my home I have replaced the starter, fuel pump relay, battery, did a compression check and still does not start So there is NO WAY that Copart ever checked to see if this car was a Run/Drive when it was brought in to sell ....NO WAY and yet it was listed as a Run/Drive with no other description other then Front End damage .......”

Helpful Report

Posted 3 years ago

“They are very friendly and ready to help. Very welcoming and professional staff.”

Helpful Report

Posted 3 years ago

“Absolutely terrible!!! company to work with. They are nice enough on the phone but completely unreliable. They called me on a Friday and scheduled a car pickup at their next available day on the following Tuesday. The window they gave was 8-5, pretty large window for someone to sit and wait for them. They said they typically pick up cars in our area by noon. I called at 2:30, the dispatcher said they are scheduling any more cars, I let her know it had been scheduled since the previous Friday, she said oh, ok I see it let me see where they are on it. I waited on hold for 30 minutes, she never came back. I called back after 5:00 pm, the car was still sitting there. They said they couldn't pick it up, and couldn't give me a time when they would be able to. They said they are severely understaffed and can't find any drivers or support staff and are having a terrible time. This car is being picked up for an insurance claim, and they were hired by the insurance carrier - I will definitely let them know my experience. Notice that they didn't call me to tell me they couldn't pick up the car, they just didn't show. I still haven't heard a word from them, the car is still sitting there, completely unprofessional and unacceptable.”

Helpful Report

Posted 3 years ago

“Please stay away from this company, they are terrible. i have bought my first car from them. In description it was saying the car is category N repairable but the car arrived with mechanical problems, the gearbox which costs nearly £3000 to repair it where I have paid £1300 for the car with transport. I have also paid them to transport the car, the car wasn't starting at all, the car who brought it in could not even take it down the towing van, apparently the car was forklifted. I have complained to them but they have said that everything was written down in the description, total liars. Don't ever buy from this company they are a disgrace ... I am stuck with this car for more than 3 months now , nobody wants to buy this a wrack , I really have no idea what to do with it if anyone have any idea I would appreciate any advice. I can't believe how many people have been scammed by them, I wish I would've read this reviews before”

Helpful Report

Posted 3 years ago

“Transparency”

Helpful Report

Posted 3 years ago

“YARD IN SCRANTON MADE ME HAPPY BY REVERSING MY RELISTED CAR BACK TO MY ACCOUNT . THEY DID THERE JOB PROFESSIONALLY AND RECOMEND THAT YARD IN SCRANTON NOT LIKE THE WICKED MANAGER IN NEWBURG NEW JERSSYE . THE MANAGER IS SUCH A WICKED PERSON THAT DOES NOT PAY ANY ATTENTION TO ANY CUSTOMER”

Helpful Report

Posted 3 years ago

“Very easy transaction”

Helpful Report

Posted 3 years ago

Copart is rated 2.3 based on 569 reviews