“It would be nice if the reporting we have access to through the website would match what CMS pulls when questioned. I feel like I've been over billed for several months.
The think the staff is awesome. I've had excellent comments from my customers.”
Hi Dena,
I am sorry that we haven't been able to get to the bottom of the reporting issues and will approach the matter with the billing department so that we can reassure you that your bills are indeed accurate.
We appreciate your comments and are glad that your customers are happy with the experience with the agents.
We'll reach out soon!
Best,
Dana, General Manager
“We are very satisfied with the service provided, everyone seems to be very professional and friendly when responding to calls. CMS is very diligent in looking into any issues we experience. The only improvement I would recommend is a solution for longer wait times and customers complaining being on hold too long. There have only been approximately 3 occurrences and once reported Dana Thomas looked into the call and followed up asap. Overall we are extremely happy!”
We were delighted to receive your 5 Star Review! We are really happy that you are pleased with the appointment scheduling service. Although I prefer that there were no issues I am glad that we are responding effectively. I agree 100% that even occasional hold times can be frustrating to your callers and we are currently adding to our team so that these instances are kept to an absolute minimum.
Your feed back helps us improve and we are grateful to have you as a client.
Have an awesome day!
Dana, General Manager
“Dana does a tremendous job! Love her professional approach and her prompt response/actions to regarding any questions or issues. I know Dana is working hard to continually improve the customer service my clients receive when calling in. Keep up the great work and don't lose that desire to improve everyday. That will make us all stronger in the eyes of the callers.”
(Tailored Living Of Wilmington) -
Posted 8 years ago
Hi Mike,
Thank you so much for your review! It meant a lot to me to read your comments. I assure you that both I and the entire team will continue to exhibit not just the desire but also the drive and action that will help us provide you and your callers with a simply stellar customer service experience. We will never stop trying to get that 5 Star Review from you and all of our valued clients.
Thank you again,
Dana, General Manager
“CMS has done a great job and has provided excellent service. As a very small business I don't have time or talent to do everything so I've augmented the team with companies such as CMS. Having CMS take my calls and set appointments has been an excellent decision. It provides the customer with immediate response and frees me up to do the other jobs.”
Thank you for your 5 Star Review! We are glad that the appointment scheduling service has worked well for you. We appreciate your comments and will work hard every day to continue best possible service experience for you and your customers.
Have a great day!
Dana, General Manager
(Budget Blinds Of Brandford & Walling) -
Posted 8 years ago
Thank you for your 4 Star Review! We are glad that you feel that the service is still a value despite the price. I would be happy to go over some cost saving measures with you so that you can have the service the you enjoy at a price that helps your bottom line. I'll reach out with some ideas shortly.
Best regards,
Dana, General Manager
“We appreciate the reliable service that we receive from CMS and Dana is great when I have been able to reach her :)
We do struggle with the seeming constant change in staff at CMS... Being a multiple franchise owner, we rely heavily on CMS and are often frustrated when notes on our account are not read and adhered to when booking appts.
We do appreciate the courteous and friendly tone of most of the agents and believe the service is an asset to our business”
Thank you for your review! I am glad that you enjoy the service overall and appreciate your comments regarding what could go better. I apologize for the issues and will absolutely discuss them with our training department so that we can improve your experience and eliminate your frustration.
Best regards,
Dana, General Manager
“CMS although a great idea lacks some confidence in making sure my calls are getting answered and messages are being forwarded. Also a breakdown of minutes would be nice.”
Thank you for taking the time to share your comments. We are very sorry that we have not made you feel confident in our abilities. We will reach out to you regarding your messages and reporting and explore what steps we can take to regain your confidence.
Sincerely,
Dana
“CMS has provided answering services for my business since I started in 2012. For the most part they have done a great job. There have been some snafu's however they have always been quick to remedy which is appreciated.”
(Budget Blinds Of East Marion) -
Posted 8 years ago
Thank you for your review and comments. We strive everyday to improve the experience of our customers and I hope that if anything comes up you will let me know personally so that we can correct any shortcomings immediately.
Best regards,
Dana, General Manager
“We started with CMS from day one. Now almost 5 years later, weI would not do business with out them. They are as much a part of our business as any of our employees. We have grown from a small 2 person company to now 9 employees, and they handle all of our incoming calls and scheduling. Thank you for all that you do for us! Truly a professional organization from top to bottom.”
(Budget Blinds Of Fort Wayne) -
Posted 8 years ago
Thank you for your 5 Star Review! We are super excited that you took the time to share your experience with CMS. We enjoy working with you and your awesome team and are glad to have been a part of your success.
Have a fantastic day!
Dana, General Manager
“Service is very professional but at times the attention to detail is lacking with messages. Wrong dates or incomplete messages that I have to RE confirm. Cancellation s that are actually changes and visa versa.”
Thank you for the 4 star review and your comments Dan. We value your business and are bringing immediate focus to the concerns that you bring up. We know that accuracy is key to your business and will improve immediately. Sincerely, Dana, General Manager
“I have been using CMS since Dec 2011. I am super happy with their service. My customers often comment how friendly and professional they are. And they know when the call is important enough to transfer the call directly in case it's urgent or when we are playing phone tag. Thank you CMS Team for your continued excellent service!!”
Thank you for taking the time to share your experience and give us a 5 star review! We are super happy that you have enjoyed working with us as we have enjoyed working with you over the years! Best regards, Dana
“I don't mind misspellings all that much but I really applicate that names are spelled correctly. This has caused some minor issues with my customers as I often use your spelling as my spelling. Especially during my initial contact. with them.”
We thank you for sharing your comments and for your 4 star review. We are listening to our clients and are working with the team to insure the best possible experience. We understand that accuracy is key to your productivity and are working hard on this issue with our agents. Thanks again, Dana - General Manager
“Believe we have been working together for more than 8 years. We continue to be extremely pleased with the service provided by CMS, Inc. Good people to do business with and we're picky!
Dick Grice
Budget Blinds of Chesapeake
Chesapeake, VA 23320”
Thank you for taking the time to share your comments! We are delighted that you are happy with the service and think that you are good to do business with too! Thanks Dick! Dana, General Manager
Thank you for the positive review. We just looked and you have been a customer for more than 20 years! We appreciate your business and look forward to 20 more years.
Thank you for taking the time to share your comments. We work hard to maintain standards of accuracy and are very sorry that you have received some inaccurate messages. In the event this happens again, we can certainly use our voice logger to review the call to obtain the correct information. Our team stands ready to assist you. Sincerely, Dana, General Manager
“We appreciate Corporate Message Service for their professional and personal attention. We know that talking to a real person when you call after hours can be very helpful. We have used their services for over 20 years and would never consider an automated call service or center. They are very professional and maintain the highest quality of service. We always recommend CMS!”
Thank you for being our client for so many years! We are grateful for your kind words and will continue to work daily to maintain the standards that you have become accustomed to. Have a great day! Dana, General Manager
