Cosmetics Now Reviews

Name: Cosmetics Now
Address: Level 1 - 6 Redwood Drive, Notting Hill
Rating: 4.07

4.1 Rating 1,670 Reviews

78 %

of reviewers recommend Cosmetics Now

4.1

Based on 1,670 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Cosmetics Now:

Cosmetics Now is 100% dedicated to excellence in the efficient supply and distribution of fresh and genuine designer brand cosmetics products at the lowest possible prices. We believe that our customers are the foundation of our business and we pride ourselves on the highest standards of customer service excellence.

We provide as many options as possible to buy both current popular products and hard to find niche products.

We pride ourselves on providing the best possible customer service across email, online chat and phone. Rest easy knowing that your order is in good hands.

Visit Website

Phone:

1300 524 609

Email:

info@cosmeticsnow.com

Location:

Level 1 - 6 Redwood Drive
Notting Hill
3168

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Cosmetics Now 5 star review on 15th February 2022

Aggie H

Cosmetics Now 5 star review on 12th January 2021

Hawra A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“fuss free and reliable.”

Helpful Report

Posted 2 years ago

“Do not purchase from this company. I gave 1 star but it really should be negative stars. The delivery of my order took 30 days, an in the interim, I had moved locations. I explained to Cosmetics Now that I don't have access to the package as I have moved. Cosmetics Now responded that I needed to open the box, add a description of why I was returning the item, and send back at my own cost with a tracking number -- terrible customer service!”

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Posted 2 years ago

“Excellent & packaging services!”

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Posted 2 years ago

“Lovely product’s”

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Posted 3 years ago

“Cosmetics Now has extensive collection of makeup and skincare. Thats why this is my favorite online store. Price is reasonable and all their products are authentic”

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Posted 3 years ago

“Cheating! More than two months, nothing delivered! Refund my money back! Customer be awarded! No help from their support email or phone.”

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Posted 3 years ago

“They sold me a hair product which was produced over 2 years ago (verified by the manufacturer, same batch even as my previous order many months ago) and I found their customer service to be very poor when I contacted them about this issue. They didn't believe me when I let them know what the manufacturer informed me about the production date of the product and they were apparently too lazy or disinterested to even check it out themselves with the manufacturer which could have been very easy for them to do. Then after contacting them a few times they offered me to return the product for a refund at my cost with tracking (very expensive from my country to their Hong Kong distribution office, would be at least half or more of the price of the product). Very poor and frustrating experience with this company. And who wants to go to a post office now and wait in line with the current Covid situation in my city. Most other companies during these unique times would be much more considerate of their customer and would go out of their way to do something useful, but not this company. Will not take responsibility for selling a hair product over two years old and then asking me to return it at my cost. Awful company to deal with. Never again!”

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Posted 3 years ago

“Fake cream, i ordered shiseido cream from them and my face was burning after I use that cream maybe 10 time I threw that in bin. No more chemist fake now for me that for sure”

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Posted 3 years ago

“Item was in great condition, love it.”

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Posted 3 years ago

“BUYER BEWARE!! I received my products well after the expected arrival date. I ordered 3 Cinema Secrets foundation cream palettes and 2 of the 3 were not in boxes. This is unacceptable and unhygienic - especially in times of Covid. Who knows how old the product is or if it has been tampered with? Veena - the customer service associate sent numerous emails asking me to repeat myself and then insisted that the #200 and #300 series products simply did not come in boxes. Unreal! I have ordered these palettes from other companies and they were always in new, boxed condition. There is also no expiry date on the products. If this company is selling unboxed, old products they need to let consumers know. I read other reviews of consumers receiving potentially old or used products as well. They have offered no solution at all. Needless to say this has been a terrible experience.”

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Posted 3 years ago

“Excellent service, very reliable information on product and on tracking.”

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Posted 3 years ago

“Have you ever tried to contact these people via both phone numbers supplied. Not going to happen, with all the negative reviews, I just wanted to speak to someone for some reassurance.”

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Posted 3 years ago

“Very fast shipping”

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Posted 3 years ago

“Delivery long overdue! No help from company customer service. Still no details from tracking! They are awful! Save your money!!”

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Posted 3 years ago

“Very prompt response and delivery of European cosmetics that can’t be found elsewhere in Australia”

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Posted 3 years ago

“delivery too slowly”

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Posted 3 years ago

“Took almost 1 month for my Cinema Secrets foundations to get here. Two of the 3 palettes came unboxed. This is totally sketchy and unprofessional. I also didn't realize they were located in Australia as I was clicking on a Cometics Now "Canada" ad. Bad experience overall.”

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Posted 3 years ago

“Very good service!! Great costumer support! ♥️”

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Posted 3 years ago

“Excellent service and delivery. Very impressed. Will definitely be purchasing again!”

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Posted 3 years ago

“I pay SGD110.95 for a fake Diptyque candle. Definitely fake, cant smell any scent at all. Order #1947713 . Don’t buy from this SCAM website”

Helpful Report

Posted 3 years ago

Cosmetics Now is rated 4.1 based on 1,670 reviews