Cosmetics Now Reviews

Name: Cosmetics Now
Address: Level 1 - 6 Redwood Drive, Notting Hill
Rating: 4.07

4.1 Rating 1,673 Reviews

78 %

of reviewers recommend Cosmetics Now

4.1

Based on 1,673 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult

About Cosmetics Now:

Cosmetics Now is 100% dedicated to excellence in the efficient supply and distribution of fresh and genuine designer brand cosmetics products at the lowest possible prices. We believe that our customers are the foundation of our business and we pride ourselves on the highest standards of customer service excellence.

We provide as many options as possible to buy both current popular products and hard to find niche products.

We pride ourselves on providing the best possible customer service across email, online chat and phone. Rest easy knowing that your order is in good hands.

Visit Website

Phone:

1300 524 609

Email:

info@cosmeticsnow.com

Location:

Level 1 - 6 Redwood Drive
Notting Hill
3168

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Cosmetics Now 5 star review on 15th February 2022

Aggie H

Cosmetics Now 5 star review on 12th January 2021

Hawra A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good range of products but item was not dispatched. I sent an enquiry then a follow up before I got a response. Item was not dispatched till several days after that. I understand everyone is working in difficult conditions but I would order from another supplier in future.”

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Posted 3 years ago

“Delighted with my purchase... product is divine”

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Posted 3 years ago

“Please avoid this company, Unresponsive when seeking support. Yet to receive anything until now. I order 4 items valued at around 200+ Dollars on 26 September. Cosmetic Now states the deliver time is around 5-8 Business days. It has been 12 business day, and yet the parcel has not arrive. I have been trying to email their support however their support is very unresponsive, I sent an email to them on 8 October, and today is the 12 October. Still no reply and no parcel. NOTHING!!! Their Facebook chat is not capable of rendering any kind of support or assistance, they just kept asking you to email their unresponsive and unhelpful support mail. This is my first purchase and yet already facing so much issues. How could such a reputable web store be so disappointing. This is ridiculous.”

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Posted 3 years ago

“Apparently stock is coming from overseas and they are not transparent about this as this is impacting delivery times. When I contacted them they were dismissive and uncooperative. Please stay away and don't buy from them- they are not reliable!!!”

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Posted 3 years ago

“The postage/shipping fees were incredibly cheap in comparison to any others. It was taking longer than originally stated for the parcel to arrive so I rang and got through immediately. I was reassured it was on it's way and would be another 7-10 days and it arrrived safely a week or so later as promised.”

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Posted 3 years ago

“Brilliant service, fast and carefully packed”

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Posted 3 years ago

“I found one of my all time favorite perfume that my local department store hasn't carried in over 5yrs”

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Posted 3 years ago

“My product was what I wanted and arrived quickly. Would order from Cosmetics Now again”

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Posted 3 years ago

“Every purchase I have made through Cosmetics Now has been a smooth & efficient process. Prices are good, progress reports on dispatch of order & tracking delivery are good.”

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Posted 3 years ago

“Ordered 140821 Read 130921 My first order”

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Posted 3 years ago

“Their items arrivwd on time.”

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Posted 3 years ago

“Product light didn’t work, batteries corroded 🤦🏻‍♀️”

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Posted 3 years ago

“Quality genuine products purchased for a good price. Delivery was fairly prompt too.”

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Posted 3 years ago

“Excellent”

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Posted 3 years ago

“Easy shopping and quick delivery”

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Posted 3 years ago

“Prices and speedy shipment without huge shipping costs is why I’ll continue to buy from Cosmetics Now.”

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Posted 3 years ago

“Because of lockdown restrictions my order took nearly 3 weeks to be delivered but as always I am very happy with the condition it arrives in. I have another order from you on its way so I’m looking forward to that. Thankyou”

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Posted 3 years ago

“I am a regular customer, I love the many brands and the great service from Cosmetics Now.”

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Posted 3 years ago

“Great”

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Posted 3 years ago

“I wrote to you and sent photos about my concerns regarding an expensive product that has warnings to follow the instructions. There were no instructions and it’s concerning that a product made in Barcelona and sold in Australia has stickers all over it in Chinese. You didn’t care about my concerns because you already have my $400. I won’t buy again as I don’t trust you”

Helpful Report

Posted 3 years ago

Cosmetics Now is rated 4.1 based on 1,673 reviews