Cosmetics Now Reviews

Name: Cosmetics Now
Address: Level 1 - 6 Redwood Drive, Notting Hill
Rating: 4.07

4.1 Rating 1,670 Reviews

78 %

of reviewers recommend Cosmetics Now

4.1

Based on 1,670 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Cosmetics Now:

Cosmetics Now is 100% dedicated to excellence in the efficient supply and distribution of fresh and genuine designer brand cosmetics products at the lowest possible prices. We believe that our customers are the foundation of our business and we pride ourselves on the highest standards of customer service excellence.

We provide as many options as possible to buy both current popular products and hard to find niche products.

We pride ourselves on providing the best possible customer service across email, online chat and phone. Rest easy knowing that your order is in good hands.

Visit Website

Phone:

1300 524 609

Email:

info@cosmeticsnow.com

Location:

Level 1 - 6 Redwood Drive
Notting Hill
3168

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Cosmetics Now 5 star review on 15th February 2022

Aggie H

Cosmetics Now 5 star review on 12th January 2021

Hawra A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought 8 or so Paddywax jar candles. When they arrived, they were packaged together with now protection between the candles. One was smashed which caused chirping and cracking on the rest of the candles. I sent an email and called and have yet to hear back. I would not buy anything from this company again!!!”

Helpful Report

Posted 1 year ago

“I purchased Sothy's products - they are genuine. However, the parcel took 25 days to arrive when all of the Order Confirmation emails and website advised said it would be 4-7-10 workings days. I called on phone, it was an answer machine, then I emailed numerous times to find out what has gone wrong. I now know they promise fast delivery, but goods come from overseas (via a turtle). When they get your order, they create a parcel dispatch that day - but it isnt really until their imported parcel arrives that they dispatch it. In my case, almost 4 weeks. I spend $280.”

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Posted 1 year ago

“Never received my order. It's a scam!”

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Posted 1 year ago

“Ordered August 20th - product in stock! Two emails, attempted phone calls, 19 business days and still waiting for the item to come from Melbourne to Adelaide. Steer clear of this company - now putting in a claim through Paypal for a refund!”

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Posted 1 year ago

“Once the gst n postage , the purchase becomes more expensive. As such it not worth buying online”

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Posted 1 year ago

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Posted 1 year ago

“Products arrived within 10 days of placing my order and were well packaged Thank you”

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Posted 1 year ago

“DO NOT BUY FROM THIS SITE. ORDER NEVER SHIPPED. NO CUSTOMER SERVICE.. POSSIBLY A SCAM..”

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Posted 1 year ago

“Received wrong item ordered. Each attempt to make contact with seller has resulted in a 24 hours turn around for a response, only to have to repeat my original response. DO NOT BUY FROM THIS SELLER!!!!!!!!!”

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Posted 1 year ago

“Very bad communication. I place my Nixon Shampoo & conditioner order by Paypal and no email advise when the good will be despatch, i still have not received any email after 10 days as to when the goods will be despatched. i call the 1300 number left a message (It was a robot recording message) i receiced 1 email said my products required some handling time? after 10 days they still need handling time? are they trying to re-produce the non genuine Nixon shampoo and put into the empty Nixon bottle? Looks like this company is a scammer selling non genuine products.”

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Posted 1 year ago

“I’m very impressed with this company.. I’ll definitely order from the again .. I placed my order on may 3 and received it yesterday.. my I actually got the perfume I ordered..”

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Posted 1 year ago

“Didn't receive my order spend $200 сant reach customer cervical email reply is the same don't order anything from this site loosing money 100% garsnteed!!!”

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Posted 1 year ago

“Avoid this company terrible customer service and very slow delivery.”

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Posted 1 year ago

“Providing a variety of products”

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Posted 1 year ago

“I'm writing this review about my order from Cosmetics Now. I wasn't sure about this website because of one, there are 3 different cosmetics now websites that end in .au, .co, and .com. Second, the prices for their fragrances were cheaper than a lot of other sites. I hesitantly put in an order, only to cancel and re-order the product on April 3rd, 2023. I just received my order today, April 13th, 2023. The product came as described and pictured on their website, which matches what i had found on the Jean Paul Gaultier website. Now, even though the product was delivered, it did seem to be a bit sketchy when it came down to my USPS tracking number having more digits than the standard USPS number. I was informed by customer service and USPS that this order was coming from overseas and had to pass customs before being delivered. Rest assure that if you order from Cosmetics Now, that you will receive your order but it'll be a couple of weeks before you actually get a tracking number and before it passes customs. I will be ordering from this site/company again.”

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Posted 1 year ago

“I got scammed :( I received a perfume that seems stuffed, it came all spilled in the box and it did not smell like the perfume that I supposedly bought. Im pretty sad..”

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Posted 1 year ago

“So far so good - placed the order and got email confirmation. However when I first went to checkout it wouldn't accept my discount code and would not allow me to pay via PayPal. I checked the URL and it was different to what I presume is the legitimate website. This possible scam website was https://www2.cosmeticsnow.com.au/ Maybe people that are experiencing problems with orders are actually using this site instead of www.cosmeticsnow.com.au. Obviously can't comment on delivery etc, but this was something that I just noticed - drawn to my attention by the inability to use discount code and pay by PayPal.”

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Posted 1 year ago

“Perfume smells very nice but fades quickly.”

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Posted 1 year ago

“Products I’ve been waiting for arrived in a timely manner. Thanks”

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Posted 1 year ago

“I placed an order, didn’t get an acknowledgement and they don’t answer the phone. I ordered perfume to the value of $137. I guess I have been sucked in. Don’t order from them”

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Posted 1 year ago

Cosmetics Now is rated 4.1 based on 1,670 reviews