Cosmetics Now Reviews

Name: Cosmetics Now
Address: Level 1 - 6 Redwood Drive, Notting Hill
Rating: 4.07

4.1 Rating 1,674 Reviews

77 %

of reviewers recommend Cosmetics Now

4.1

Based on 1,674 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult

About Cosmetics Now:

Cosmetics Now is 100% dedicated to excellence in the efficient supply and distribution of fresh and genuine designer brand cosmetics products at the lowest possible prices. We believe that our customers are the foundation of our business and we pride ourselves on the highest standards of customer service excellence.

We provide as many options as possible to buy both current popular products and hard to find niche products.

We pride ourselves on providing the best possible customer service across email, online chat and phone. Rest easy knowing that your order is in good hands.

Visit Website

Phone:

1300 524 609

Email:

info@cosmeticsnow.com

Location:

Level 1 - 6 Redwood Drive
Notting Hill
3168

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Cosmetics Now 5 star review on 15th February 2022

Aggie H

Cosmetics Now 5 star review on 12th January 2021

Hawra A

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The most disappointing experience! I ordered some products as the birthday gift for my friend. After 3 days of waiting I received the email, that my order was cancelled. I ordered another products. It was one week ago and my order still hasn't been sent. My another order was also processed more than one week before it was sent. Another disappointment is - every time, on the next day after placing the order, I received an email where all ordered product was already with discount. I feel like the company teasing and cheating me. Very very bad experience. I will never order from this company anymore.”

Helpful Report

Posted 1 year ago

“The parfum I received was a FAKE!!!! zen by sheisedo has a longevity of at least 8 to 10hrs the one I received no longer than 1hr!!! the lid of the bottle was different not the one I purchased will not be ordering from here ever again!!!”

Helpful Report

Posted 1 year ago

“Paid for product 28 December 2023, nothing received by 15 January 2024. Have called, emailed, and no response, only silence. This is called THEFT, SCAM, FRAUD! BUYER BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Haven’t received anything and no one is talking to me.”

Helpful Report

Posted 1 year ago

“Ordered on the 5th of December, didn’t receive my order and a month later after multiple compliants they finally decided to tell me my item was out of stock. I wanted a refund but since I had to get a new card because of fraud they couldn’t refund so they asked to provide BSB and account number which I did which was over a week ago and still no refund. Multiple emails sent asking where it is and even tried calling, no one replies or picks up the phone.”

Helpful Report

Posted 1 year ago

“CUSTOMERS SHOULD BOYCOTT AND AVOID THIS BUSINESS AT ALL COST!! We have a string of email evidence from this business, right up to their CEO Murray Kester, filled with LIES, Fake info, empty promises and scams. They also cancel orders on Customers with no explanation; their customer service is not existent and they will even make up lies and empty promises with no follow through. Then once you call them out on their lies, empty promises and fake info, they then stop replying. There are plenty of other businesses online that have much better customer service and much better prices. Avoid this SCAM / SHAM business like the plague, otherwise you will just get burned very badly.”

Helpful Report

Posted 1 year ago

“I ordered on 5th of December and it’s the 21st and it still is pending. Wanted for a Christmas gift”

Helpful Report

Posted 1 year ago

“Still waiting for an item, no customer service to talk to, no reply to email, just want my item, not a great way to run a business!”

Helpful Report

Posted 1 year ago

“Ordered a perfume, it has been a month and i haven’t received the product. I’m now asking for a refund but they kept telling me there’s a delay in shipment, dont order from this site!!”

Helpful Report

Posted 1 year ago

“On the order pages it says "3-4 days" for shipping but make sure you read the small print. I've been waiting a week and it hasn't even been dispatched from the warehouse. When I contacted them they said "The below disclaimer is available on the product page [https://www.cosmeticsnow.com/iteminfo/jean-paul-gaultier-le-male-le-parfum-eau-de-parfum-spray-75ml]: "This item requires additional handling time prior to dispatch. Orders for this item require 7-15 days to be imported to Australia from the United States. After arrival in Australia the item will be packed and dispatched from our Melbourne warehouse via the carriers below. Please take this into consideration if you are planning to use this item as a gift." So they do not dispatch in 3-4 days! Do not trust the product pages. When I asked about a full refund given the product still hasn't left the warehouse they ignored me and refused to discuss it. I actually am worried this is a scam now and I will likely not get my product on 1 December either (some 15 days after ordering). I would not recommend at this stage.”

Helpful Report

Posted 1 year ago

“Made a purchase and it was cancelled 2 days later with no reason given. Cosmetics now, didn't even bother advising me. VERY POOR CUSTOMER SERVICE. Since leaving a bad review for this company, I have had nothing but harassment by phone and email. KEEP AWAY from this business”

Helpful Report

Posted 1 year ago

“Late refund”

Helpful Report

Posted 1 year ago

“They didn’t shipping the items, no tracking number received, no answer from the support, totally disappointed, luckily I paid with PayPal otherwise would be a nightmare deal with this company. “Libertine parfumerie” is completely another level of quality and customer service buy from them !”

Helpful Report

Posted 1 year ago

“I bought 8 or so Paddywax jar candles. When they arrived, they were packaged together with now protection between the candles. One was smashed which caused chirping and cracking on the rest of the candles. I sent an email and called and have yet to hear back. I would not buy anything from this company again!!!”

Helpful Report

Posted 1 year ago

“Never received my order. It's a scam!”

Helpful Report

Posted 1 year ago

“Ordered August 20th - product in stock! Two emails, attempted phone calls, 19 business days and still waiting for the item to come from Melbourne to Adelaide. Steer clear of this company - now putting in a claim through Paypal for a refund!”

Helpful Report

Posted 1 year ago

“DO NOT BUY FROM THIS SITE. ORDER NEVER SHIPPED. NO CUSTOMER SERVICE.. POSSIBLY A SCAM..”

Helpful Report

Posted 1 year ago

“Received wrong item ordered. Each attempt to make contact with seller has resulted in a 24 hours turn around for a response, only to have to repeat my original response. DO NOT BUY FROM THIS SELLER!!!!!!!!!”

Helpful Report

Posted 1 year ago

“Very bad communication. I place my Nixon Shampoo & conditioner order by Paypal and no email advise when the good will be despatch, i still have not received any email after 10 days as to when the goods will be despatched. i call the 1300 number left a message (It was a robot recording message) i receiced 1 email said my products required some handling time? after 10 days they still need handling time? are they trying to re-produce the non genuine Nixon shampoo and put into the empty Nixon bottle? Looks like this company is a scammer selling non genuine products.”

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Posted 1 year ago

“Didn't receive my order spend $200 сant reach customer cervical email reply is the same don't order anything from this site loosing money 100% garsnteed!!!”

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Posted 1 year ago

“Avoid this company terrible customer service and very slow delivery.”

Helpful Report

Posted 1 year ago

Cosmetics Now is rated 4.1 based on 1,674 reviews