Cosmetics Now Reviews

Name: Cosmetics Now
Address: Level 1 - 6 Redwood Drive, Notting Hill
Rating: 4.07

4.1 Rating 1,670 Reviews

78 %

of reviewers recommend Cosmetics Now

4.1

Based on 1,670 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Cosmetics Now:

Cosmetics Now is 100% dedicated to excellence in the efficient supply and distribution of fresh and genuine designer brand cosmetics products at the lowest possible prices. We believe that our customers are the foundation of our business and we pride ourselves on the highest standards of customer service excellence.

We provide as many options as possible to buy both current popular products and hard to find niche products.

We pride ourselves on providing the best possible customer service across email, online chat and phone. Rest easy knowing that your order is in good hands.

Visit Website

Phone:

1300 524 609

Email:

info@cosmeticsnow.com

Location:

Level 1 - 6 Redwood Drive
Notting Hill
3168

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Cosmetics Now 5 star review on 15th February 2022

Aggie H

Cosmetics Now 5 star review on 12th January 2021

Hawra A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always excellent customer service and goods arrived fast and well packed. Can't recommend Cosmetics Now highly enough!”

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Posted 3 years ago

“Take too long to receive package”

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Posted 3 years ago

“Nice people to work with and offer a good value for money service.”

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Posted 3 years ago

“My order has not arrived yet. I ordered it 3 weeks ago.”

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Posted 3 years ago

“Product arrived intact and as ordered, but very long shipping time”

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Posted 3 years ago

Hi Michael, Sincere apologies for any inconvenience caused. The order was placed on 9th June and delivered on 21st June. On the checkout page, we have mentioned a 6-10 business days delivery time frame to USA.

Posted 3 years ago

“Fast delivery”

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Posted 3 years ago

“Great variety of products. Took a while before I received the product”

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Posted 3 years ago

“Good service”

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Posted 3 years ago

“Amazing been looking for this fragrance for soooo long. Thank u”

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Posted 3 years ago

“Nis”

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Posted 3 years ago

“Great service. Keeps you well informed! Brilliant!”

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Posted 3 years ago

“I have received my parcel quick and well packaged. I'm satisfied and I'm gonna order again at Cosmetics Now”

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Posted 3 years ago

“The status of the order keeps updated. Items were well packed when received. Good service”

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Posted 3 years ago

“Good pricing and prompt delivery”

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Posted 3 years ago

“Ireceived my order very soon after i had ordered. very satisfying.thank you.”

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Posted 3 years ago

“It is nearly one month since I ordered. I am now told that part of my order had to be shipped from the United States. You must advise people that they may expect a huge delay. You certainly take our money up front. I would not have processed my order if this was made clear at the beginning. Bad service and I am very disillusioned.”

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Posted 3 years ago

“Still have not received the perfume I ordered a month ago, everything is shipped from overseas. Rip off company Buyer beware!! Do not purchase from this company, have emailed them with no reply”

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Posted 3 years ago

Sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to our attention. Due to the outspread of the pandemic worldwide, shipments were delayed. Shipments are back on track now. Your order will surely be delivered to you in 5-7 days.

Posted 3 years ago

“Great idea for a consumer cosmetics site. However, given the fact that I reside in Canada, I’m experiencing a very long and extended delivery process. I may add that there was very little follow-up or communication from ‘Cosmetics Now’ as to the delay. Only when I raised the issue did they attempt to reassure me that the reason was solely due to the COVID disruption. Hard to believe given that I’ve had timely arrivals with similar orders with other companies. Seems Cosmetics Now’s distribution system needs to be more efficiently serviced. In summary there is great hype about the site and the breadth of products it offers however the follow through and monitoring of delivery seems weak. Still counting the days and waiting for my package to arrive.”

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Posted 3 years ago

“Item was very promptly shipped and arrived in good condition. The customer service was also very prompt to assist with my queries. All in a very good experience shopping on Cosmetics Now!”

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Posted 3 years ago

“The order takes a few days to process and after that it ships really quickly. Took less than a week to receive my order”

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Posted 3 years ago

Cosmetics Now is rated 4.1 based on 1,670 reviews