Cosmetics Now Reviews

Name: Cosmetics Now
Address: Level 1 - 6 Redwood Drive, Notting Hill
Rating: 4.07

4.1 Rating 1,674 Reviews

77 %

of reviewers recommend Cosmetics Now

4.1

Based on 1,674 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult

About Cosmetics Now:

Cosmetics Now is 100% dedicated to excellence in the efficient supply and distribution of fresh and genuine designer brand cosmetics products at the lowest possible prices. We believe that our customers are the foundation of our business and we pride ourselves on the highest standards of customer service excellence.

We provide as many options as possible to buy both current popular products and hard to find niche products.

We pride ourselves on providing the best possible customer service across email, online chat and phone. Rest easy knowing that your order is in good hands.

Visit Website

Phone:

1300 524 609

Email:

info@cosmeticsnow.com

Location:

Level 1 - 6 Redwood Drive
Notting Hill
3168

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Cosmetics Now 5 star review on 15th February 2022

Aggie H

Cosmetics Now 5 star review on 12th January 2021

Hawra A

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took almost 1 month for my Cinema Secrets foundations to get here. Two of the 3 palettes came unboxed. This is totally sketchy and unprofessional. I also didn't realize they were located in Australia as I was clicking on a Cometics Now "Canada" ad. Bad experience overall.”

Helpful Report

Posted 3 years ago

“I pay SGD110.95 for a fake Diptyque candle. Definitely fake, cant smell any scent at all. Order #1947713 . Don’t buy from this SCAM website”

Helpful Report

Posted 3 years ago

“I ordered an item 3 times and they cancelled it every time WITHOUT AN EXPLANATION.”

Helpful Report

Posted 3 years ago

“This is a scam company. Never buy anything through them!! You will not receive the products nor they will issue a refund! If something goes wrong, they dont take responsibility and you will loose your money! Be aware!! Stay away!”

Helpful Report

Posted 3 years ago

“This is just a storefront: they took the money but delivered NOTHING. Customer service won't take calls, Please stay away and don't buy from them. Don't be tempted by the variety of products deciduas most of them are not in their stock. There are other companies with reliable and timely service.”

Helpful Report

Posted 3 years ago

“I placed an order expecting it to arrive in 10 days as stated on delivery but the item hasn’t even been sent to the courier to deliver, tried to get help from customer service and they said they’ve sent it and to wait longer. It shouldn’t take over 2 weeks for an order to be dispatched to the delivery partner. Absolutely ridiculous and unreliable. Never ever order from this place, the customer service team is no help whatsoever!!”

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Posted 3 years ago

“not perfume Issey..cant return as potage won,t allow”

Helpful Report

Posted 3 years ago

“Please avoid this company, Unresponsive when seeking support. Yet to receive anything until now. I order 4 items valued at around 200+ Dollars on 26 September. Cosmetic Now states the deliver time is around 5-8 Business days. It has been 12 business day, and yet the parcel has not arrive. I have been trying to email their support however their support is very unresponsive, I sent an email to them on 8 October, and today is the 12 October. Still no reply and no parcel. NOTHING!!! Their Facebook chat is not capable of rendering any kind of support or assistance, they just kept asking you to email their unresponsive and unhelpful support mail. This is my first purchase and yet already facing so much issues. How could such a reputable web store be so disappointing. This is ridiculous.”

Helpful Report

Posted 3 years ago

“Apparently stock is coming from overseas and they are not transparent about this as this is impacting delivery times. When I contacted them they were dismissive and uncooperative. Please stay away and don't buy from them- they are not reliable!!!”

Helpful Report

Posted 3 years ago

“Product light didn’t work, batteries corroded 🤦🏻‍♀️”

Helpful Report

Posted 3 years ago

“I wrote to you and sent photos about my concerns regarding an expensive product that has warnings to follow the instructions. There were no instructions and it’s concerning that a product made in Barcelona and sold in Australia has stickers all over it in Chinese. You didn’t care about my concerns because you already have my $400. I won’t buy again as I don’t trust you”

Helpful Report

Posted 3 years ago

“I had ordered 2 bottles of Angel Innocent not the 1 bottle of Angel that I actually received.”

Helpful Report

Posted 3 years ago

“I never received my merchandise! And I want my acct. Credited . Thank you .”

Helpful Report

Posted 3 years ago

“This is my first purchase with cosmetics now and it has been a bad experience due to lack of communication. I purchased my items a week ago and has been sitting in processed since. I have yet to receive a response nor receive my shipment.”

Helpful Report

Posted 3 years ago

“I did not receive my parcel 1896556 order number Invoice number 1502315-162873 2890 Can you help please? I placed the order on 12th august at 1145am Very disappointed that it hasn’t arrived because I paid extra for the postage”

Helpful Report

Posted 3 years ago

“My product never arrived - your company insists it was delivered but it was not so I am very unhappy”

Helpful Report

Posted 3 years ago

“Greatly disappointed as no one to communicate and Delvery is tremdouly delay . Never recommend”

Helpful Report

Posted 3 years ago

“Took a month to get to me; can’t believe I paid for postage 😁 can’t use COVID as an excuse anymore; it’s been 18 months now since COVID started. Won’t buy from this place again.”

Helpful Report

Posted 3 years ago

“Terrible company to deal with . Do NOT purchase from this online website. Online Orders dont turn up for over 3 weeks. They are split deliveries and come from overseas. Customer care are hopeless and just give you a message to say your order "is coming". 4 weeks later you are lucky if it does turn up. Do not order from this company . Simple as that ! Spend you money with an Australian website.”

Helpful Report

Posted 3 years ago

“The company and its website is a disgrace. It borders on fraud. I placed an order from Thailand. I was informed it would be delivered by Thai Post. With prices in Thai baht, I assumed it was a Thai company or one with a branch in Thailand. Nowhere against the price of the articles did it state that they would be sent internationally. It was therefore a total shock to learn on delivery that I would have to pay roughly an additional 30% in local taxes and duty. Instead of being shown against the price of each item, this information is hidden in the small print of the Terms and Conditions. It would have been cheaper buying in a local department store! Avoid this company and never use them.”

Helpful Report

Posted 3 years ago

Cosmetics Now is rated 4.1 based on 1,674 reviews