Cosmetics Now Reviews

Name: Cosmetics Now
Address: Level 1 - 6 Redwood Drive, Notting Hill
Rating: 4.07

4.1 Rating 1,674 Reviews

77 %

of reviewers recommend Cosmetics Now

4.1

Based on 1,674 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult

About Cosmetics Now:

Cosmetics Now is 100% dedicated to excellence in the efficient supply and distribution of fresh and genuine designer brand cosmetics products at the lowest possible prices. We believe that our customers are the foundation of our business and we pride ourselves on the highest standards of customer service excellence.

We provide as many options as possible to buy both current popular products and hard to find niche products.

We pride ourselves on providing the best possible customer service across email, online chat and phone. Rest easy knowing that your order is in good hands.

Visit Website

Phone:

1300 524 609

Email:

info@cosmeticsnow.com

Location:

Level 1 - 6 Redwood Drive
Notting Hill
3168

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Cosmetics Now 5 star review on 15th February 2022

Aggie H

Cosmetics Now 5 star review on 12th January 2021

Hawra A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The price for 40ml perfume was $10 less than for 90ml and I bought it without realizing this outrageous markup. I messaged the minute I paid for the order to cancel it. The minute after the order was made, I e-mailed the company the order number to cancel it as a mistake order. Next day - again. All along the phone number is not answered. Three days later a support person responded by e-mail saying the item was "unfortunately" shipped. Now, I have to ship it back at my expense to get my money back after they receive it. Outrageous!”

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Posted 4 years ago

“Simple online ordering and prompt, correct shipment.”

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Posted 4 years ago

“Costmetics now sell great products at reasonable prices”

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Posted 4 years ago

“Very happy with my purchase. Delivery was reasonably quick”

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Posted 4 years ago

“I have used Cosmetics Now for a few years and have found delivery to be long winded. However, I recently bought Roc Multi Correxion 5 in 1 Night Restoring Cream, which is and has always been a white cream. I know this product very well as I have used it for years. I know the smell of it too. When I opened the jar the cream was pink, I also know this cream it comes in a similar jar labelled Roc Multi Correxion 5in 1 Neck Throat and Face Cream, an entirely different product. I was very alarmed as I know for sure that the company Roc would not make this mistake in their production factories. I have asked for clarification on several occasions, and have received a refund. I have not however had an explanation as to how this could have happened. I have either been ignored or on one occasion I was told different products for different countries in different jars!!! Rubbish!!! I am still alarmed by this, as now I'm beginning to wonder if these products are at all genuine. I have been in touch with Roc and informed them of this. I need an explanation but whatever it is the reason, it can't be good.”

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Posted 4 years ago

“It came a bit late, on top of that the mascara was opened (It did not look like a NEW item)...I didn't like that..I paid full price so I have some expectations... quality of the product is good but who knows if it was used or not before?!?!?”

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Posted 4 years ago

“Purchased Evo Shampoo and Conditioner for "hydration". It caused my hair to knot so badly I had to use another product to detangle it. This product is not as described and a refund or exchange was declined because the product had been opened. If you are unfamiliar with any products, this is NOT the company to purchase from as they do not stand behind the quality of their products. I will not purchase from this company again.”

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Posted 4 years ago

“Good products and good prices. The shipping did take longer than I thought.”

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Posted 4 years ago

“I dont recommend this company. It took 27 days for my product to arrive. I had 3 email correspondance with them about when my product would be delivered and I kept getting '5 days' from order with no accountability. I gave up after 25 days and purchased the same product elsewhere. When it finally turned up I had to have a further 2 emails about why I was returning. I gave up in the end. Never again!”

Helpful Report

Posted 4 years ago

This order took 20 calendar days and 15 business days to arrive. This item is quoted as 6-8 business days to arrive as it takes an extra 4-5 business days to dispatch as stated on the website. It was dispatched as expected, on the 5th business day after order, unforuantely it was delayed around 7 business days in the Auspost network before it left Melbourne, sorry for the inconvenince caused.

Posted 4 years ago

“Good and affordable items offered. Will have my continuance support.”

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Posted 4 years ago

“Item was despatched and delivered super fast. Very happy”

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Posted 4 years ago

“Surprised at the speed of the delivery from Harppauge, NY. I used to live there.”

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Posted 4 years ago

“Very good service and communication. Thank you!”

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Posted 4 years ago

“Supplied internationally very quickly by fedex!”

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Posted 4 years ago

“So far I am content with using your services. Pro's have been. No lost parcels, reasonable delivery times, and some of the best packaging care ive seen. Cons. Price, not terrible but I can buy the same item elsewhere cheaper, I prefer to stick with one provider than having accounts here and there. Your out of stock of whatever I want, maybe add a filter to remove out of stock options to aid product selection. Lastly the descriptions are bad to nonexistent. I've almost stopped shopping with you due to having to look at other providers to get some sense of what scent I'm buying. It's time consuming and when I see it cheaper on the page with the better description I wonder where I should be shopping.”

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Posted 4 years ago

“Great, efficient, accurate and quick service, to my door. Congratulations”

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Posted 4 years ago

“Great product and delivery”

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Posted 4 years ago

“Easy to navigate online store. Order arrived on time. Delivery tracking updates is a great help.”

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Posted 4 years ago

“The product is well received and it is one of the best sunscreen i have ever used.”

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Posted 4 years ago

“Very happy--the only thing is why some goods arrive on different days”

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Posted 4 years ago

Cosmetics Now is rated 4.1 based on 1,674 reviews