“It's been over a month and I haven't recieved my order nor any info about it being shipped. It shouldn't take this long. There is no contact number just email and nobody gets back with you. Probably a fraudulent company. Be aware!”
“Ordered a costume exactly a month ago and it still hasn’t shipped. I’ve been emailing them and first I was told it would ship by the end of last month then I was told June 11th. Well it’s June 12th and nothing. I’m calling my bank for a refund they’ll just keep giving you a bs date”
“Ridiculous exchange policy. Although the return address on the package is in Illinois you must ship to Shanghai. No way to get my exchange on time now.”
“CANNOT GET MY REFUND FOR A RETURNED COSTUME!!!! I ordered a costume that did not fit well so I emailed them and they gave me return instructions which I followed to a tee. I have the tracking info and spent $96 returning the costume to China. At my own expense....to get my refund of $180. It's been 3 months and the package shows to be "STUCK IN CUSTOMS".....I need my $$ back. Not worth buying from this company in China if you can't return product that is damaged or doesn't fit. I just messaged them again....let's see if they respond. I doubt it. DON'T BUY FROM THIS COMPANY. Not worth it!!!”
“Scammers. Website looks legit. Will give you fake order number and fake China tracking number with fake tracking number statuses. Everything looks legit up until delivery, post office here never received no such package, never heard of the tracking number. BEWARE SCAMMERS!!!!”
“Do NOT order from this company
No packing slip or info to return the items
Will dispute charge with credit card company and reporting this company to BBB
Will not refund
Do not use !!!”
“1st time ordering. Sizes not true to their chart. I measured and still ordered a larger size. Was too small. Wanted to return but return cost as much as the dress. They don't stand behind their product. I am out almost 40 bucks. Oh they refunded me $2.88. Whoop whoop”
“I ordered a Weird Barbie dress from them and when it arrived it was not the size I ordered. The label said it was, but the measurements were completely different than those listed on their website. They refuse to refund my money. Total rip off. Be careful ordering from them!!”
“Cossky states they offer fair refunds for their curstomers, but this is not true. I ordered a costume and the zipper was defective and wouldn't unzip enough to get the costume on. They offered me $8 to repair, but the actual cost to repair the zipper ranged between $35-$40. I asked to return, but they requested I pay the shipping back to China. The shipping cost exceed the item value. Buyer beware. There is no refund! If your item is defective, you are stuck with it.”
“Ordered an Omni-Man costume on August 31st and paid for fast shipping ($20) for the costume to be here on time for a convention. The costume never arrived on time so I will now be missing the convention and the excuse behind why it wasn’t shipped on time was horrible. “Sorry the order is still processing now. And need some time.” Said customer service. Will never buy from this website ever again and the only reason I did was because another cosplayer said this website was amazing. Guess it’s a hit or miss.”
“If i could give them 0 i would but i cant, so they get a one.
they did not specify that sizes are from another country and gave attitude when i was asking about my costume , because they said they had to custom make it. they then body shamed by saying that my costume had to be home made and more fabric found. the shirt barely fit my arms and i couldnt even move , the pants fit but the zipper busted off before i could even try it . the quality of fabric gave me some kind of rash (maybe cheap) then when i wanted a refund they only offered a new shirt but i had to pay 20 dollars. DO NOT BUY FROM HERE ESPECIALLY IF YOU WANT XL ANYTHING.”
“They scam you by saying they are out of stock, then say they refunded you when you check the bank account and did not receive any payment at all. This is a fraud!”
“This company will not refund you for returns. I returned a wrong size item (bought the replacement) and I shipped it back internationally as they directed me to do. They claim they refunded me, but I never received a refund. Horrible customer service. They wont verify that the refund was completed. BUYER BEWARE”
“I ordered a $140 XL Geralt armor from the Witcher series which was disproportionately sized. The pants, shirt, and gloves were super small while the chest armor was oversized and cardboard-y. The inclusive Witcher wolf-medallion was nothing like what was advertised and didn't have a wolf! Very poor sizing and quality. Good luck getting ahold of customer service for this scam of a site.”
“The positive reviews for this site have GOT to be fake. Spent over $400 getting costumes for our trip to the Star Wars hotel and holy cow, are they bad. First things first, nothing is returnable. Period. So there's that. Second, there were so many items missing from my order. Third, what I DID get is laughably bad. For the Jyn Erso costume I got a huge waistcoat that would be perfect is I was cosplaying a frikkin hobbit from Lord of the Rings. Not the jacket vest pictured on the site. Every other piece of the costume is missing. The sizing is ridiculous on what we did receive and the boots (the pair we did receive) are CLEARLY for a child. Unreal. The quality of the costumes are also terrible, so we couldn't even try to hack/fix them if we tried. Total waste of money. GO SOMEWHERE ELSE!!!!”
“This cosplay shop is one of my favourite. I think that, above all, costumer service and shipping are the strengths! Plus, the quality of the cosplay is pretty good, I’m really satisfied😊 I’ll just leave here some pictures to show you that it’s made so beautifully!”
