Costbuys Reviews

Name: Costbuys
Address: 101 N. Verdugo Road # 11531, Glendale
Rating: 1.68

1.7 Rating 63 Reviews

10 %

of reviewers recommend Costbuys

1.7

Based on 63 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

855-955-2678

Email:

help@costbuys.com

Location:

101 N. Verdugo Road # 11531
Glendale
91206

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Costbuys 1 star review on 11th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is awful. I had not received my item for over a month, then they sent the wrong item. After making at least a dozen calls and leaving a dozen voicemails, leaving a dozen unreturned emails I contacted PayPal. After the file was claimed I finally heard from the company wanting me to ship the item to China!! I luckily had to return to California which still cost me $11 to ship. They then contact me wanting me to remove a bad review. I am glad I paid through PayPal so I did get my money back- please read these other reviews bc others have not been so lucky”

Helpful Report

Posted 6 years ago

“DO NOT BUY FROM THIS FAKE COMPANY!!! Their address is a post office mail box and not an actual store. If you are having issues with the company like I am, her name is Chloe Avena and her email is calvin.chloe@outlook.com they emailed me today trying to get me to remove my bad review on google and the BBB.”

Helpful Report

Posted 6 years ago

“This company is FAKE! DO NOT PURCHASE NOTHING FROM THIS COMPANY!!!!!”

Helpful Report

Posted 6 years ago

“I bought a rug online at Costbuys and a few days later I received a gift certificate in the amount of the rug. I was not asked if I wanted a gift and I have had zero luck getting my money returned to my debit card. I spoke to a live person on the phone once and have left several emails and voicemails asking for resolution. This is the worst customer service that I’ve run into. I am still waiting for my money to be returned but if not, I will look into taking further action.”

Helpful Report

Posted 6 years ago

“DO NOT ORDER FROM THIS COMPANY. THEY ARE A FRADULENT COMPANY THAT RIPS PEOPLE OFF! You WILL NOT get any customer service, you WILL NOT get your order in less than a month even if you pay the FORTY DOLLARS for express shipping. The orders are sent from CHINA! The website says you get a refund if you return your item within 30 days of PLACING your order. How can you return the item within 30 days if the item takes 39 days to be delivered???? Unless you want to be scammed, DO NOT ORDER FROM TJIS COMPANY!!”

Helpful Report

Posted 6 years ago

“2 months and still getting the same emails when I ask where my order is... the phone number goes straight to voicemail with no answering machine pretty sure I got scammed”

Helpful Report

Posted 6 years ago

“I ordered a bag on 11th december and paid a premium for express delivery (2-4 days). It is now 16th Jan, no sign of the item and customer service has not responded to my e-mails. I am unsure on how to proceed and how I can claim a refund on this when I cannot get in contact with anyone. Extremely unhappy and I suspect the positive reviews on here are fake.”

Helpful Report

Posted 6 years ago

“Your positive reviews are obviously fake..check grammar, word placement. I cancelled this order before it was “shipped” Jan 12th...on Jan. 2nd. You shipped anyway. You are a fraud. I am sorry I did not read reviews. My cc will not honor this payment. Still no delivery...”

Helpful Report

Posted 6 years ago

“Do not order from this website. I ordered a size large jacket for Christmas, and they sent me the right jacket but in a size medium. I contacted them about exchanging the jacket, but they claimed they sent me a large and would not reply when I sent pictures clearly showing I received a medium. This went on for about a week, because it took them a day to reply to each one of my emails. I would have had no reason to try and have a large sent to me if it was what I received, but I guess they did not understand that and would rather me get the wrong item than admit they made a mistake.”

Helpful Report

Posted 6 years ago

“This site is a total scam. They take your money and will send you something different than you ordered, I ordered three swimsuits. One arrived in a size larger than I ordered. The other two never arrived. They even told me they sent the wrong size but refused to refund my money., DO NOT purchase from this site it is a scam,”

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Posted 6 years ago

“A friend recommended Costbuys to me and I think they're okay.”

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Posted 6 years ago

“I wouldn't recomend getting stuff from here. i took advantage of the great sale, but everything else after was a disaster.”

Helpful Report

Posted 6 years ago

“The prices are pretty good, but I personally don't like the quality of some of the products.”

Helpful Report

Posted 6 years ago

“I won't be buying any clothes from here again.”

Helpful Report

Posted 6 years ago

“My outfit came fast but not in the best condition.it was a hassle to get the problem resolved.”

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Posted 6 years ago

“Id sconsider buying more products from here.”

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Posted 6 years ago

“I had a bad experience, but their customer service saves them from getting 1 star. :-!”

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Posted 6 years ago

“my experience from start to finish was bad. from a laggysite to slow shipping then the wrong stuff came.”

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Posted 6 years ago

“They did good in my opinion”

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Posted 6 years ago

“I liked my experience for the most part. Slow shipping and a few mishaps from my large order were my issues.”

Helpful Report

Posted 6 years ago

Costbuys is rated 1.7 based on 63 reviews