Costbuys Reviews

Name: Costbuys
Address: 101 N. Verdugo Road # 11531, Glendale
Rating: 1.68

1.7 Rating 63 Reviews

10 %

of reviewers recommend Costbuys

1.7

Based on 63 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

855-955-2678

Email:

help@costbuys.com

Location:

101 N. Verdugo Road # 11531
Glendale
91206

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Costbuys 1 star review on 11th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything.”

Helpful Report

Posted 5 years ago

“DO NOT ORDER FROM THIS COMPANY. Sizes are falsely advertised. I order an adult 2X, a size larger then what I wear. The jacket barely fit my wife as a female small. Item came from China which I tried my best to verify it didn’t, but had no way to. Now to get my money back, I have to pay shipping to China for my return. NOT WORTH THE MONEY. This is a scam. On top of it, I ordered early December and received it today on January 9th. A number is provided for customer service as well as an email, but received no reply.”

Helpful Report

Posted 5 years ago

“I ordered an item from here and it stated that delivery would be 5 - 7 business days. It is now day 26 and aI still don't have it!”

Helpful Report

Posted 5 years ago

“I didn't get what I ordered and there is absolutely no way to return anything. I have 47 emails from then asking to reply to my situation. When I send them a reply I get more of these emails. No one reads the emails. All communication is electronic and the stupid Sallybot is a joke. There is no customer service and this is all a big fruad. Do you know you are buying from China? NEVER BUY FROM COSTBUYS!!!!”

Helpful Report

Posted 5 years ago

“Horrible attendance by fone, my clothes never arrived. And I can’t get my money back because no one answer the fone. Terrible ! I wanna my money back !!!!!!!!”

Helpful Report

Posted 5 years ago

“I have never purchased anything from your company so I have no idea why you are asking me to write a review of your services?????????????”

Helpful Report

Posted 5 years ago

“Total ripoff. The supply made was wrong colour and wrong size .of dress ordered on Order#10517. There is no one to talk to and customer service, it appears, is a figment of the company's imagination. I have lost my money to this Chinese(?) company and hope that you read this before you waste your hard earned money. Completely Crooked Company.”

Helpful Report

Posted 5 years ago

“Don't believe ANY of the five star reviews on this company. This company is the most dishonest online merchant I've encountered. DO NOT BELIEVE ANY FIVE STAR REVIEWS!!!!!”

Helpful Report

Posted 5 years ago

“I ordered a pair of shoes, never received them.I then contacted their customerservice some robot told me they were sending me another pair, never did.They already took my money and I have not received a refund yet it's been 8 or so days since I spoke to a real customer service rep.My bank is in dispute with them.Truely this is a very unfair dishonest company in my opinion.Not a good way to keep a customer and do business.”

Helpful Report

Posted 5 years ago

“I should have read reviews about this company before purchasing anything. I did receive my items, which were shoes, but they didn't fit and it was my normal size. I requested return shipping address and never got one so I wasted $115. They also communicate via Facebook with this dumb SallyBot app. I didn't have an account so I used a relatives with their permission and it still didn't help. Said my issue was being sent to Live Agent, but no one ever answered. DON'T ORDER ANYTHING FROM THIS COMPANY!”

Helpful Report

Posted 5 years ago

“To be exact, on April 18th of this year I made a purchase of $182.77 from Cost buys. I’ve got proof of confirmation. Recently I’ve wanted to track my order and was unable to do so. I complained a few times to Cost buys about it and today I get an E-Mail saying I’ve got a gift card for, $182.77. I don’t want a damn gift card, I want the item I ordered! Why does this place exist? I was foolish and didn’t read the reviews before I made my purchase! This place is the worst when it comes to Consumer Fraud!! I’ve got one last thing to say, BUYER BEWARE!!!”

Helpful Report

Posted 5 years ago

“THE WORST SHOP EVER! DON’T WASTE YOUR MONEY! I ordered a bedding set in the beginning of December. When I placed the order it didn’t show the amount I was going to pay, it was appeared after I submitted it. It costed $100! For a bedding set! 2 pillowcases and a duvet cover made from polyester FROM CHINA! I contacted customer service right away - I don’t want to spend my money on this poor quality - it’s expensive! They told me they couldn’t cancel it and I would need to return when I got it. I got my order in the end of January and returned it right away to the address in China they provided. So I sent them the receipt - no respond. Now it’s been almost 3 MONTHS since I returned it and I’m still waiting for my refund. They don’t answer my emails or just keep saying that they will contact the supplier...and then nothing...silence. I tried to call them on the phone they have on the website - there’s only a voicemail. Not even their new bot Sally is helpful! I paid $100 for the order + $35 for the shipping to China + MY TIME AND NERVES. THE WORST PLACE. WORST CUSTOMER SERVICE!”

Helpful Report

Posted 6 years ago

“Deceptive company. The shipment update email (which came about a month after ordering)misleads you to believe it's departing from CA. It's a Chinese company. Mid-March and I haven't received my shoe order placed on January 11th...And a rep lied to me last week stating that the items were in transit. Turns out It's still being processed. I called Amex to refund my money. NEVER order from here, guy!”

Helpful Report

Posted 6 years ago

“Sooooo disappointed. Ordered sandals which took TWO MONTHS to arrive. The site makes it look like they ship from California, but really it’s China. Style of sandals was cute, and fit was good. However, these were advertised as leather, and the sandals I received were VERY cheap looking, thin plastic!! Will never order from this site again. Wish I’d read all the other negative reviews.”

Helpful Report

Posted 6 years ago

“I bought a winter jacket but the sizing was way off... I expected a X-Large because I sometimes layer but the jacket, although marked X-Large, fit more like a small medium. Watch for size issue on winter jackets.”

Helpful Report

Posted 6 years ago

“TERRIBLE experience. I paid for a coat over one month ago and it still hasn't arrived. They are great at returning an email but not delivering your product. I'm going to report them to the Better Business Bureau.”

Helpful Report

Posted 6 years ago

“Still haven't seen the junk I got suckered into buying off your site. It's been over 20days now and it is still not shown as moving. I don't no what is going on but if I would of known this is how your site costbuys operates I would not of wasted my time. I will never ever buy anything from your site again and I am letting everyone know just how much your site sucks. I have never hated a site as much as I hate your and I will be posting this for any and everyone to see so they don't get sucked into getting any of your junk. At this point all I want is my money back so I can get it from someone who want to deliver it to me. Thanks for nothing ”

Helpful Report

Posted 6 years ago

“I placed an order for an 2XXL rain coat. The coat is thin, cheap fabric and would fit a 12 year old girl; not a woman. I am trying to return for refund. Went to website and when you try to fill in their contact information, it will not let you. I emailed them and they referred me to the contact form. I will NEVER buy from them again.”

Helpful Report

Posted 6 years ago

“its been over 2 weeks it haven't shipped i called they don't return calls i gotten stuff from china it arrives in 2 weeks i haven't received nothing yet”

Helpful Report

Posted 6 years ago

“I placed my order over a month ago. I tried calling them but only heard an answering machine. Then I sent them an email about my order. The next day my fone automatically Rejected a call from Burundi, AFRICA!!! This truly proves that the California address they claim they’re from is none other than a PO BOX!!! I warn u DoNot order from them. If u placed your order w/PayPal you’ll get refunded immediately. They need to be PERMANENTLY removed from the web!”

Helpful Report

Posted 6 years ago

Costbuys is rated 1.7 based on 63 reviews