“I was at checkout and was approached by a gentleman who told me my account was flagged for an upgraded membership. He began speaking to me while checking out and interrupted my ability to check my total bill and have any interaction with the person checking me out. He then continued without allowing me to leave the check out area. I initiated moving my cart out of the checkout area and he continued. I then initiated moving my cart out of the line of traffic as he continued to talk to me there.
I felt I was being accosted and coerced into upgrading my membership. I was taken to customer service and was told that I didn’t get back even the amount of the difference in membership costs. The person who initially approached me stated that they “usually” refund the difference in memberships if I do not spend enough.
I was very disappointed in this encounter.”
“I have been a very loyal Costco member for over 25yrs
I always bounce around with joy that Costco is such a great store
But today I called about a washer that I had purchased that no longer works and because I paid for it with cash and not a citi card I did not have a warranty!!!
So lame
I will from now on seek out other places to purchase items from that offer better warranties to people that pay with cash etc
Very disappointed in Costco
I have never doubted the store until now
The washer didn’t even last 2 yrs before it broke
Junk and Costco sold it junk”
“The person at register missed an item. The person at door wouldn’t look at receipt to see milk wasn’t rung up and I was willing to leave at counter to not have to go through line. They insist someone else had to take care. Maybe he can not read and only can count. So I returned all of it and no longer shopping there. No one was helpful. Complete waste of time.”
“Costco is fine till you have a problem. Do not buy computer from Costco. Will not let you use your own computer unless you enter all your information and have internet. I called their concierge service to explain this computer cannot go on the net and after 20 min on hold hung up on me. Called back and been on hold again 20 min with no help”
“I always buy Kirkland Spanish Queen Olives for my martinis . They are the best olives I have ever bought until now. The ones we are using now taste strange, sort of medicinal tasting and not like olives at all! I don’t know what happened with this product but they are definitely not the ones I am used to. I bought some more the other day and hopefully they are better - if not they will be returned. In my experience all Kirkland product are very good!”
“My order of frozen foods arrived completely thawed out, soggy and ruined, the dry ice had completely melted, the inside of the box was hot. We threw the entire order in the trash.
If they're going to ship frozen foods to Arizona, in July, they'd better make sure to pack it correctly and, not pack in on Saturday, to arrive on Tuesday!”
“I asked customer service where is the item located. he did know. so he called other person.
other person told him. but the item is no there
he walked away washout say any thing
he is very rudely”
“An assistant manager treated me an my family wrongful manner. Her name is Candice she humiliate me infront of crowd that I am not allow to shop there. I was in shock as I was 100 % sure I have the membership. Later I went to the membership center to found out Candice was wrong. I have the membership. She was very rude and acted like I did a crime. She told that she is going to block my account. I accidentally took my wife's costco card but I am in the membership. I gave my driver's license to Candice but she was lying about it. But talked to the manager to findout Candice was wrong. Sadly, manager Kris didn't even bother to correct the rude and racist behavior of his employee. Costco at 12405 N Gessner Rd, Houston, TX.”
“I have ordered from Costco Wholesale repeatedly. Every order has been on time, delivered by courteous drivers and presented exactly as shown on-line.”
“I have been buying steaks at Costco for holiday weekend grilling. Tonight’s steaks were almost inedible. Tough, chewy tasteless and not of good quality!!”
“Giving bad review is a form of venting out the bad experience. I do feel bad about this. Costco had many and many employees which can be impossible to have the perfect customer services all the time. However, the repeated bad experiences from shopping at Costco touching the issue of racism is needed to be addressed. I am not going to write anything specific about the incidents. Just wants to remind Costco staffs to treat all races equally. No race is more superior than others. We all should be treated equally and respectfully.”
“So i was there in coscto with my family and I bought alcohol from there and i was there with my daughter . So my daughter showed her id to that lady for alcohol but she accused my daughter that she’s showing her father’s id to her in front of other people and then I showed my id to her .i was not wearing my reading glasses so my daughter was trying to help me with the pin pad. And the lady with light purple hair wig on(cashier) said to me that why’s i gave my Costco card to my daughter and why she’s filling my PIN number on pin pad . She was like you can’t give your card to someone else it’s California law. But the point is i was there in front of that lady, its on me its my card . And my daughter was old enough to buy the alcohol and suddenly she created some drama in front of others and called managers. And when i tried to explain the situation to them she blamed us. Then my daughter explained that she was trying to helping me but the lady was standing over there smiling and when the manager looked at her she suddenly made a baby face so that they trust her that what she was saying was right. Oh my god this was so ridiculous and disrespectful. It seemed like she was discriminating to a certain race people.”
“Terrible & unacceptable customer service’ the representatives are rude and you need to call back many many times to try to resolve an issue that ssd their fault’ I probably spent a total of ten hours calling & talking to customer service representatives with no,resolution.”
“From start (4/25/2022 opening at 10 AM) to finished shopping ,,the employees I had interaction with were rude! The greet person did not even look at me or my card after I said good morning, she did not respond The guy on the floor lift almost ran me over,,and the helper at self check-out was unresponsive when I thanked her for her help. I will not be renewing my membership this year. I know another store that has nicer employees,,,this is important to me.”
“The front end manager I think his name was Matt at Costco store # 352 at germantown tn is the best. Great attitude, very helpful, went out of his way to help made you feel we should always go there to shop need more people like him. He needs a raise. GM please recognize him for his good work.”
“The employees at the Frederick, Maryland Costco are always friendly and efficient. I was worried about long lines but there was an employee directing customers and we were out in no time.”
