“Costco has its place but the people that work there don't. They have got a collection of the worst people I have ever dealt with in retail sales. They get a position and a set of rules and a common sense falls right out their butt.”
“This should be zero out of five. I ordered a washer from Costco and Logistic supposed to deliver, install new washer and haul away the old one. The delivery man claimed the water valves broken and he could not turn off the water. He used that excuse to refuse disconnecting the old washer and install the new one. Even I shut down the water the whole house, he still yelled and banged his tools into my water valves and box. His team left my house and shortly after that I received and email for Costco Logistics said the "delivery completed". I paid $180 for a handy man to disconnect my old washer, install new washer, and haul the old one away. The handy man found no issue with the two water valves. I never had any issue like this with any other vendors. I will never order any washer from Costco again after this horrible experience.”
“Look what finally came in the mail from Costco via UPS… The Hisense dehumidifier for my Basement . I ordered it a month ago ….
We desperately need it to keep the mucky odor at bay , during the long winters here in NE Ohio …
Feels like Christmas 🎄
No Thanks to Costco online Customer Service 🥵
with Billions in sales all over the globe 🌍
Namaste 🙏🏻
Ps:- I am a loyal customer @ Avon Commons Costco in Avon. Ohio 🇺🇸
Since you opened there in 2014 .Kbiw most employees @ managers on a first name basis … You can see me there atleast twice a week . Never had a bad experience, except this one time.
Namaste 🙏🏻”
“Horrible self checkout , Costco wants their customers to make lines and wait at the store ,,, for instant if you are taking 15 items you have first put them in the cart next you have to put every thing in the self check out counter check out then again put every thing in the cart , you have to come to car again and put them in the car …. How many times a customer has to pick up the items …. And horrible entry system if you have 5 people in the home not only the person on the card will come if they have some other work the others who are in the card will come and pick up the groceries …. If every time the person in the card has to come to check in and check out that’s really sucks !!! What happens when you allow any one with card … will they buy all your products and open a new Costco or what ??? Foolish decisions doesn’t bring business it’s time for undercover boss …. You will get to know how frustrated your customers are … frustrated customers may not show up third time how great the products are or how great the price is …. Products are available in the market for sure”
“Horrible costumer service! Placed an order online and the scheduled delivery date nobody showed up. Called Costco costumer service and after wasting 2hrs on the phone, they said they do not have inventory!!! I had order number, scheduled delivery data and confirmation email and they charged my credit card too!! At the end, they just decided to cancel my order after wasting 10 days. Looks like fraud what they are doing.”
“For the second time in less than a month, I placed a 2-day delivery order and expanded it to qualify for free delivery. The first order was not delivered until the EIGHTH DAY. I called to complain and was given no satisfactory explanation. I thought I'd give it one more try and, sure enough, was sent a shipment notice on the third day following the placement of my order advising it would arrive in four days. Last time I make this mistake. Seems COSTCO is hurting its reputation greatly, while forcing customers such as me to go to Amazon when I really want and need a second day shipment. Disgraceful!”
“Costco delivery is a joke! They confirmed delivery the night before, gave us a two hour window. NO ONE showed. We have called every phone number and no one is answering. What a joke. So disappointed with the delivery. What a waste of my money and time. Costco doesn't even have the decency to answer the phone.”
“costco.com is a complete failure at providing goods and services. I have given this company so many chances only to be disappointed at least 9 out of 10 times. The customer service is absolutely horrendous and they blame all of their many shortcomings on a “third-party” as though the customer should care. Don’t rely on this company to deliver any of your items. They are a chronic failure. I really don’t know how they remain in business other than to use the name of the warehouse for the sake of promoting their utterly useless online store. Their customer service managers are akin to failed telemarketers, though that is an insult to failed telemarketers”
“I ordered Desitin for my daughter on a Tuesday and according to the site it would ship and be here the next day. However, that didn’t happen. It didn’t come the next two days. On that Friday my package arrived and it was hair growth supplement for men. Not even what I ordered. When I talked to customer service the best they can do is get it here the following Tuesday. I did get an apology for an employee putting the wrong label on the box. That’s the explanation of how this could happen. No apology for needing the product and not getting it or being able to get it overnight or hey here’s what we can do for you next time. Customer Service and satisfaction seems to be overrated at Costco(at least online). Last order for me. Have a good day and go spend your money where it’s appreciated.”
“I always have thought that Costco has the best customer service and support until My LG TV broke down,
I called them and every time it took me between 30 minutes to an hour to connect to them. They had to contact another department and again I was on waiting for another 30 minutes.
I called them about SEVEN times and waited for more than three weeks. The final result was none. My TV guaranty was useless and I had wasted my money to buy an additional three-year guaranty.”
“The frames that I choose is not the same as what I got, I was told by the manager that there was nothing that she could do and was not very helpful as to how we can take care of it. I ended up walking out with the wrong frame for my glasses. I will never get eye glasses at Costco again nor will I recommend it to others.”
“Double wrapping in plastic, argh!
When is Costco upper management/purchasing going to wake up and understand that we and the world have a huge problem with plastic.
We just purchased our first package of Kirkland toilet paper. Inside the outer plastic package there were six packs of toilet paper again wrapped in plastic. Why?
We usually buy Scott 1000 eighteen roll packages of toilet paper. Scott does not use double wrapping of rolls inside the larger package.
Kirkland does even worse with paper towels by individually wrapping each roll in plastic, inside the larger package. Many if not most of the other brands of toilet paper do not do this.
This is not a new problem. It is time for more people to speak up about this.”
“Specific to COSTCO.com and their vendor Mohawk. they have no idea what they are doing. Took my order, took my money. Told me a delivery date of 2 weeks. Then at the 2 week mark told me another 3 weeks. They waited until then to tell me. horrible customer service”
“Costco in Dinah Shore Drive in Palm Desert, Caifornia is the worst place to shop. Traffic is everywhere and car crashes sometimes happen there. The prices are nearly 200 dollars and the checkout is always long. The employees are the rudest and cruelest people ever. One woman who is Hispanic with long black hair and a black jacket and a green shirt is mocking people's appearance and existence for no reason at near the door at around 2:36 PM. She might as well throw stuff at people while she's at it. Do NOT go to this Costco.”
“Two things I miss purchasing at Costco the strawberry and blueberry custard seasonal pie as well as being able to buy the double pack of Nexus conditioner I have three bottles of the shampoo and I only need the conditioner they stop selling the double pack of the Nexus two mattress conditioner they make you buy the shampoo and the conditioner together also some of the cashews need to slow down when dealing with people money and stop being such a hurry one of the cashiers at the Richmond Costco was very nice but she made three mistakes just dealing with me and mistakes with other customers people are watching their money and they don't want to be $20 short or charge $25 more for something they didn't purchase and also they want to be able to receive the items that they purchased for instance I asked for two hot dogs which comes with sodas automatically I got one hot dog and a soda and just one soda I got charged $55 for gas and I only ask for $25 in gas amongst additional mistake not only with me with other customers other than that I love Costco for certain items great place to shop”
“Have been trying to get in contact with the Logistics team after my delivery was not fufilled completely. My receipt says room of choice in which the delivery men said were able to deliver to the second floor but they could not do it themselves and another team would need to be contacted. We called logistics the first time and they refused to bring it up. Went to costco and spoke with a manager who said no they can bring it up and put in a request where we would hear back from logistics to schedule an appoint in about 24-48 hours. Its been a week and we did not hear back so we proceeded to call. The representative did not want to help us at all so we asked to speak to a manager which her response is "They will tell you the same thing". I did not ask what their response would be but if I could speak to one which tells me the representive did not want to assist us at all. She comes back on the line telling us she spoke to someone and they said the same thing she told us earlier but that was not what we asked for. After explaining our frustrations she decided to hang up on the call. I would not recommend ordering anything that will need to be delivered from this company. There is no clear communication between Costco and their logistics team and when you contact their logistics team after almost an hour wait they are not friendly at all.”
“If you are planing to open a Citi credit card threw Costco you might want to rethink it. If you ever try to make a legitimate dispute with them they will not cover your dispute and I was shocked when this happened being that i charged over $400,000.00 last year on that card when they told me they could not help me with my claim. Also with their cash back on charges you need to read the fine print, and also with that they would no long pay me the $ 2,200 in cash back that I was due after cancelling the card and would not apply that credit to the balance I had on the card at the time. The only good thing about the card is you can buy gas with it at there long lines which I no long. wait for to save $ 3.00. Credit Card # ending in 1919”
