“I have been using Costco since 2003 and am 100% totally satisfied with every single aspect of my membership and the benefits associated with it. I feel like they have the highest customer service level of any corporation I have conducted business with. They also have far superior products than Sams Club and other box stores and is always willing to take them back if I'm not happy with them.”
“Ordered prescriptions online.
NEVER AGAIN
Told I needed to mail in prescriptions. So mailed it in. I had to call 2 weeks later to see if they received it cause no call from them. Then they said they needed the original fax copy. WHAT’S THAT? How is a fax an original copy of anything? After pointing out this ridiculous request the pharmacist at Costco, Edm on Winterburn Rd said “we will process it, just this one time”.
3 days later, I got 5 separate calls from 5 pharmacists regarding 5 medications (btw my husband & I). It has now been 4 weeks since I first went online to order. I am now in another province. So I ask if they could mail it there. Nope. Can only mail in Alberta. Guess no one told them Canada Post mails world wide.
I asked if they could mail the prescriptions together. Nope.
Must go separately and only to your home address. So now I mail my PO Box keys to a neighbor (no problem, using Canada Post) neighbor receives one package 6 days later. Reposts it for $15 to me.
Waits 9 more days and still no other pkgs. I call Costco and they said “It’s been returned to us (2 days after being sent out) as NO ONE picked it up”.
So question 1) Since when has Canada Post only allowed 48 hrs for a pick up? I checked, they leave it for 21 days, sometimes longer.
2). Why didn’t someone at Costco pharmacy call me about my medication that was returned to them 13 days earlier.
Long story gets longer, but suffice to say I cancelled my order and asked for a refund. It has been a month and 4 phone calls later and I have still not seen a refund on my credit card. I will never renew my membership at Costco.”
“first of all,this is my first review in my life.I ordered 4 tires and did not hear anything since two weeks.Checked with them and the employee working in tire shop yelled at me and said beacause of some reason your order was canceled.Why no one called me about it.I got my refund back but the customer service in frederick,costco warehouse is zero.The way they treat customer as awful.No smile and yell at people,treat people as victim.”
“I paid on-line at costco.com for a mattress that has been lost. I received a tracking number from Costco for Ceva (a 3PL). A week later the Ceva web site still does not show my shipment. Coscto.com customer service cannot get through to Ceva and Michelle, the customer service rep, will not hold for more than 5 minutes due to a "company policy" that if not followed "I will get fired." I was told I would have to wait 3 days for another internal Costco dept. to investigate the problem once they read the email that Michelle will be sending to them. Still no answers about where the item I paid for is, nor when Costco might know.”
“The honor order from Costco
I bought The Pinguino Plus Arctic Whisper Portable Air Conditioner with Heat and ECO Real Feel.
Item # was 1491242 it was the black unit for 700 square feet cooling.
The next day Costco changed the same item number to the white unit, Which is the lower class cools 500 square feet.
Item number was 1491242 when I bought it. Next day same item number 1491242 but with different AC unit the white one Same company but lower class.
I also took screen shots just in case. I knew something was fishy about it.
I called Costco to find out what happened? I They told me now it's in white color and they don't know what happened. I said I want the black one that I purchased, not the white one, they told me if I receive the white one call them back for exchange.
UPS came and delivered the white unit.
I called Costco again, I explain what happened, The lady said that they don't have black one in stock, she told me when they will get the black one they will ship me the black unit and take the white unit back.
In couple days I checked Costco website on 3/25/21 and it's back, the black unit, with item number 1491247.
So I called them back, they told me no no it's not in Stock. I told them I am looking at it right now.. I also told them now it's under different item number only then they could find it.. I also told them that the girl told me that when they will have the black unit back, they will do the exchange, They told me that they will leave a note for the exchange in the system.
But now it's under different item number the same unit with price $599
But when I bought it it was $499.
I called them back and asked to do the exchange for the black unit... Then they refused to do that. They told me it's under different item number and that they can't do it.. I told them it should be in the note that coustemer service left for the exchange.. They told me they don't see any note. i told them again I purchased the black unit so I want the black unit, and then they told me that I purchased white unit. Really??? I told them no I did purchase the black unit. They told me on the system it showed that I purchased the white unit.. So I looked at Costco email that they sent me for this purchase, and yes it was the black unit, not the white one.. I told the manager that I want to send her screenshot of email back to her so she can see that it was the black unit, not the white one. She sent me email and I did reply the screen shot. The manager told me that she will call me back in 15 minutes, her name is Karen. About 3 hours later no calling back to me. I called her back to her personal phone number the one she gave me, but she didn't answer the phone. Afcours why answer the phone when she clearly can see that it is the black unit. Called her back later during the day, and no answer again. Looks like she's ignoring me now.
Called Costco back and asked what's the status with my purchase, I spoke with Dia, he told me that's impossible to send me the black unit, because he said I purchased the white unit. And I'm trying to change the product. I told him That I have proof email from Costco with the black unit, and I also took screen shot of the black unit and the Item number. He said no, it's the white unit and Costco doesn't change units with the same item number. I Told him I have screenshots I have proof, even email confirmation from Costco with the black unit.
Afcours it's in white color after Costco changed it from black to white the next day. And the difference now is $100.
Even after I provided them 100% proof, they still not willing to send what I purchased. Now I have to waist my time, fuel, driving to Costco and return it.
I spend so much time on the phone with Costco fighting to receive the unit that I purchased. Also lost my appetite for that day.
Then I spoke with other lady from coustemer service, she told me that lower end unit that cools for 500 square feet come in black color and white color, so they didn't had the black one, and That is why they sent me white one. Then I called the manufacturer link:
https://www.delonghi.com/en-us/products/comfort/air-conditioning/portable-air-conditioners/pinguino-pac-el290hlwkc-1a-bk-0151862208
There phone number: 18003223848
I asked them if they have This unit in black colour that cools 500 ft².. They told no, they told me the black one is higher model for 700 sqare ft, and the white one is lower model for 500 square feet.
That means Costco doesn't have the lower model with 2 different colors.
So now I probably know what happened,
Under this item number 1491242 They sell the white unit. But who ever uploads information and pictures they uploaded Black unit Under wrong Item. The black unit cools for 700 sq feet, that is why the next day it was charged to the white one. I don't see any other explanation of this mess.
Costco I did purchased the Black unit, so please send me what I purchased. Costco If you made mistake it was on your end. Not my end. And stop telling me that I'm trying to change the product. Stop blaming me for that mess.
Next day I called Costco manager Karen and asked her what's up with my purchase, I also had to explaine to her what happened, that Costco uploaded the black unit under white unit Item number. That is why next day it was charged to white one. Then she told me that I purchased the white unit. I told her it was black unit, plus I did send her screenshot of email that they sent me, and screenshot from Costco website with the black unit. She still did not agree with me, after all 100% proof was sent to her. She told the only option I have is to return this item for refund, and repurchase the black unit. If I do that I will pay more mony for it. And yes it's $100 more on Costco website. She also spoke with me with NOT friendly tone, like I was her worst enemy. She needs to be more friendly to costumers. I could feel her extreme anger when she was taking to me.. It was the WORST purchase from Costco I ever had. And the worst costumer experience I ever had with Costco.”
“I’ve been a member with Costco for more years than I’d like to admit and have spent a lot of my hard earned money with them. BIG MISTAKE! Sure you mostly get polite employees on the phone but then you get lucky like me and end up on the phone with an employee in their logistics dept. interrupting an upset customer (yes I was upset) and then proceeds to talk over me demanding I talk to her with respect!! Seriously? That’s rich. Considering the reason I was on the phone was because diff staff PROMISED to call me back and failed to do so and this was to correct a botched delivery. Condition of delivery remains to be seen because I still don’t have the gift that was supposed to be a white glove delivery for my moms birthday. Well there goes that birthday surprise!! As for that white glove delivery.... it’s been dragged through the mud and covered in tar! So next time Costco is advertising white glove, I’ll keep the extra $180 in my pocket and pick it up from the warehouse! That way I don’t have to hear lame excuses and promises of phone calls that don’t come to fruition! So yes they’d get a zero if it were available!”
“Was asked at door to see my card. This after the 15 people in front of me just walked right in without showing there card. Hmmmm was it because I'm a person of color. Refused to show card and watched for the next 5 mins, as the lady at the door did not ask another person to show their card. I have no issue showing my card, just ask EVERYONE to show their card. Please be consistent in your approach. I'm an avid Costco member, but this situation has left me tainted.”
“ZERO if it was there. 4 new tires on my Mustang. 1 rim now has a 1 inch gouge on it. Thanks. They gave me the installation refund of 90 bucks. Thanks for ruining my $200 rim. I will never recommend them to my family friends or enemies. Swines”
“People that wear a mask down around their chins walking around is ok. However if you have a medical condition, first they tell you your condition does not exist, (scars down my chest from multiple heart and lung surgeries.). Then tell you if you do not put in a mask you have to leave. You have to pay to shop at this store, if they want their employees to wear a mask is one thing. We live in a free country.
There is no mask law in SC
Wake up people, communist coming in every form”
“Last time I was in there I was so excited they had there Kitkland 12 pack of papaper towels I bought them years, I found them compared to Bounty very absorbant In the past. These paper towels its literally like a piece of paper no absorbency you have to use half the roll to clean a spill up and you are charged the regular price talk about a rip off. People do not buy there Kirkland 12 pack of paper towels do yourself a favor but Bounty there 8 large rolls will do a better job then this 12 pack. I'm sure I'm not the only one to realize this..”
“To start, we ordered a large order from Costco.com. We live in MI and my brother lives in CT, where we were sending this package. Two days later, a box shows up on our front porch, not CT. When we made this purchase we were told that it was coming from the CT location because we picked Jif peanut butter, which was not available at that location and had to get Skippy. We call the customer service line, we get hung up on and call back. This time we get an actual person. They are telling us we have to take the box back to our local Costco and wait 5 days for a refund. So we end up having to repurchase the entire order basically, that got shipped to the wrong address, and were told it had two day shipping. It then shows up four days later and we get double charged for everything. So we spend another hour and a half on hold after being hung up on twice, to get no help. The send is to a manger named Jessica who did nothing and was extremely rude. This has been stressful and expensive, this company is incompetent and rude, I want my money back for this membership and to never have to deal with them again. And they were like what were you expecting, and at this point I would really like an actual apology for this run around and how we have been treated. The prices and quality of products are not the greatest to keep me coming back, this service has guaranteed I will never shop here again.”
“Poor customer service on Costco.com. I have not been into the store lately, but I needed to purchase a few items for my niece’s birthday. I ordered it in plenty of time. The tracking information has not moved and after being on hold for what seemed like days, I have to wait to a few more days.”
“Very poor customer service for covering seat cover products. Poor service from Costco and poor service from cover king. Costco seams to cancel your orders when they want if they don't like the delivery address.....do not support this rich ass worthless corporation”
“Worse shopping experience. Forced to wear mask, with serious health issues.had asma attack very bad management not interested.never shop there again.gloria”
“I just spent two hours working with Costco to resolve an error they made while setting up my Costco membership. The customer service agent I worked with was incredibly helpful, but she was unable to offer me any sort of compensation for the two hours I wasted resolving Costco's mistake. An already frustrating experience was made even more so by Costco's disregard for my time.”
