Cottage Toys & Interiors Reviews

Name: Cottage Toys & Interiors
Rating: 4.82

4.8 Rating 1,013 Reviews

96 %

of reviewers recommend Cottage Toys & Interiors

4.8

Based on 1,013 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01394 794365

Email:

Info@cottage-toys.co.uk

Location:

11, Wells Place, Redhill
Merstham

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Cottage Toys & Interiors 5 star review on 13th December 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the delivery time but disappointed that I didn’t receive the 10% off my first order that my sister did who placed an order a couple of days after me! Also the Birdie Tea Set box was squashed which didn’t look very nice and it was a present.”

Helpful Report

Posted 3 years ago

Hi Joanne, Sorry to see you did not take advantage of your special discount, we will extend this for you on your next purchase. With regards to the squashed box, we really do our best to pack the boxes as safely as possible as we know many of our toys are intended for presents. Everything we ship goes in boxes with cardboard 'bubble' wrap so it is very unfortunate that that toy did not arrive in tip top condition. We will also investigate this further with our warehouse. Thank you

Posted 3 years ago

“Very happy with my purchase and the speed snd efficiency of the service. Thank you.”

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Posted 3 years ago

“Wide choice of a range of toys. Excellent service.”

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Posted 3 years ago

“Not happy. Wanted the Ark wooden toy, found it, ordered it paid for it complete with carriage charge. Then was asked to sign up to get 10% off my first order AFTER I’d placed my first order! Wrong way round! I emailed pointing this out along with the “promotion” code but, as yet, over a week later, no one has bothered responding. I realise the 10% was worth than £4 (which would have covered most of the carriage charge) but it’s the fact that nobody was interested enough to answer my email that is just plain rude and not what I would consider good customer service.”

Helpful Report

Posted 3 years ago

Hello David, firstly apologies that you did not get a reply from our team, we are looking for your email and will reply ASAP. Our email system does not ask to sign up after placing an order to gain 10% off, this is currently provided when you sign up to our newsletter on the homepage, or if you have left something in your cart. We have extended the offer to you and provided you £4 credit on any future order as a gesture of goodwill, thank you.

Posted 3 years ago

“A little disappointment as none in stock was delivered ASAP very good quality pedal car”

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Posted 3 years ago

“Very good quality and service”

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Posted 3 years ago

“This is the first time I have used Cottage Toys. I was quite amazed at the speed of the delivery. The updates on my order kept me well informed. The doll I ordered was Dinkum (Tiny) It’s for my Grandaughters birthday in November. It looks such a lovely well made doll. I bought an outfit also which looks fab. I am extremely pleased with the products and service and there is no doubt I will purchase again. First Class …thank you.”

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Posted 3 years ago

“Absolutely beautiful baby toys”

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Posted 3 years ago

“Ordered two items a couple of weeks apart. Both arrived really quickly, on one occasion had to rectify an error id made which customer service resolved really quickly. Overall really good and will use again!”

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Posted 3 years ago

“I purchased the Moulin Roty rocking horse from cottage toys and am absolutely thrilled with it. Such fantastic quality and super quick delivery, my little boy is going to be made up with it! Thankyou x”

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Posted 3 years ago

“Very quick despatch. Toys arrived very well packaged. Excellent service overall”

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Posted 3 years ago

“I love the quality and variety of children’s goodies available. Delivery is always fast and convenient if you need to rearrange, I will be buying lots of Christmas gifts for my little one from Cottage Toys this year without a doubt!”

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Posted 3 years ago

“Excellent service and good quality toys .”

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Posted 3 years ago

“Beautiful traditional toys, well made and unusual toys. Package arrived quickly and well protected. Cannot wait to see my grand daughters faces when they open their presents at Christmas!”

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Posted 3 years ago

“Ordered by phone out of preference. Goods arrived a few days later and were as I had hoped - very good. I would recommend them to friends with grandchildren.”

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Posted 3 years ago

“What a lovely company to shop with. My order was constantly updated daily to let me know its where abouts. Delivery was very fast. Seem to have good old fashioned customer service at heart :)”

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Posted 3 years ago

“My favourite online store to buy toys for my little boy and my niece. Great customer service, excellent choice and brilliant communication.”

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Posted 3 years ago

“Cottage toys have been very efficient throughout.”

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Posted 3 years ago

“A very good product. Sturdy wooden construction. Offers fun for those who will play with it and for those who construct it”

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Posted 3 years ago

“Really easy to order, delivery was prompt and you have a great selection of toys including a doll for my daughter that I could not find anywhere else. Thank you”

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Posted 3 years ago

Cottage Toys & Interiors is rated 4.8 based on 1,013 reviews