Couch Disposal Plus Reviews

Name: Couch Disposal Plus
Rating: 4.44

4.4 Rating 414 Reviews

85 %

of reviewers recommend Couch Disposal Plus

Company Reviews

Metrics

Info

4.4

Based on 414 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

(844) 311-0204

Email:

support@goloadup.com

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Anonymous

Anonymous // 01/01/2019

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“Excellent service. On time and courteous.”

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Posted 4 years ago

“I had a settee, over-sized chair and an area rug to be disposed of. The crew that came were quick and very polite. I would use this service again.”

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Posted 4 years ago

“The guys were great! Thanks so much for your service”

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Posted 4 years ago

“On time and very fast.”

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Posted 5 years ago

“The guys who came to take my couch were so kind. They moved very quick and made everything much easier for me!”

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Posted 5 years ago

“He tried to come quite a bit earlier than my desired time window, which threw me off a bit. BUT the important thing is that he CALLED first to try to see if it's okay. I appreciate that because sometimes schedules do change. When I told him I couldn't do earlier, he arrived promptly within the time window. Very friendly and very quick. Would definitely recommend!”

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Posted 5 years ago

“They arrived within the window and called before arriving. The 2 people who came to remove the item had some difficulty getting out the door. They banged into a couple walls and took some paint off walls/railings/doors on their way out.”

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Posted 5 years ago

“Never thought this could be done. So happy that I found your website just hate to see couches go to the landfill.”

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Posted 5 years ago

“These guys are the best. They called exactly when they said they would, showed up exactly on time, and were done and out in about three minutes. They were professional and friendly and it was a completely stress-free experience. Not to mention that their price was lower than every other service I checked. Highly recommend!”

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Posted 5 years ago

“Came early. No issues. Communication good.”

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Posted 5 years ago

“Great timing on scheduling and arriving on time. I was concerned about one of the person’s ability to help the other pick up our couches, but he made it ok.”

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Posted 5 years ago

“I have tried three different times to submit a review or contact customer service--with no response yet. Though my pickup guy was nice and did his best, I'm nonetheless completely dissatisfied with the service I received. I had a pickup scheduled last Saturday for a large two-piece sectional. I paid extra for the couch disassembly service. So I was surprised when the pickup team arrived and it was... one guy! For a large, two-piece couch with disassembly! In a third-floor walkup! The guy did not disassemble the couch and tried to drag it out himself. I ended up having to help, and after 30 minutes of pivoting, we finally got both pieces down the stairs. I was sweaty and sore. I'm completely confused as to how I paid $150 to have someone else move my couch, only to have to do a large part of the work myself. Moreover, even though I paid for disassembly service, the guy didn't disassemble anything! The larger piece of the sectional was disassembled to get it INTO my apartment, which is why I paid to have it disassembled to remove it. Yet this did not happen. I did not get what I paid for. If I wanted to move my own couch out, I could have bribed a friend with beer and pizza for a lot less than $150. If I wanted to try to move the big piece of the couch without disassembling it, ending up sore and sweaty, I could have done so myself. I paid you guys so that I wouldn't have to, but I had to anyway. I'm completely dissatisfied and think I deserve a refund for this service. At the very least, I need to be refunded for the disassembly service I paid for, as--again--no disassembly occurred!”

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Posted 5 years ago

“BUYER BEWARE!!! - I placed my order to have my items picked up on Friday, December 20th in the afternoon. On Friday, I received a call from Couch Disposal+ that the driver's helper was not available and the appointment was rescheduled for Saturday morning. All the time during the call, the customer service rep was stressing that they wanted me to have the best possible experience with Couch Disposal+. The crew did not show up until 2:00 PM on Saturday. They drove an unmarked van and had nothing that identified them as being with Couch Disposal+ . Totally unprofessional organization!!! I will not use them again.”

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Posted 5 years ago

“They got it done. But not professional”

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Posted 5 years ago

“My initial window was 12-4pm. The driver called at 3 and told me he was behind schedule because of rain and would arrive "around 4pm." They didn't arrive until 6:30pm. They moved the couch out successfully but being 2 and a half hours late makes it impossible for me to recommend your business.”

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Posted 5 years ago

“Simple, fair, and quick.”

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Posted 5 years ago

“Good service, on time, polite.”

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Posted 5 years ago

“Great experience. They were early by a good margin, efficient and easy to work with. Highly recommend”

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Posted 5 years ago

“They messed up with the time but the finally came to do the job. Really fast and respectful”

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Posted 5 years ago

“Friendly on time and will recommend to othhers”

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Posted 5 years ago

Couch Disposal Plus is rated 4.4 based on 414 reviews