Couch Disposal Plus Reviews

Name: Couch Disposal Plus
Rating: 4.44

4.4 Rating 414 Reviews

85 %

of reviewers recommend Couch Disposal Plus

Company Reviews

Metrics

Info

4.4

Based on 414 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

(844) 311-0204

Email:

support@goloadup.com

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Anonymous

Anonymous // 01/01/2019

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“Simple & Easy!”

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Posted 5 years ago

“Easy to set up, quick & transparent service, thank you!!”

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Posted 5 years ago

“Nice guys and fast”

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Posted 5 years ago

“They were efficient and nice”

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Posted 5 years ago

“First scheduled appointment was day before Thanksgiving, and I received no call or email that the driver was not able to pickup. After I called about it, they rescheduled for following Monday and 2 drivers picked up on time. They were very nice and efficient.”

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Posted 5 years ago

“Driver showed up a little late but called ahead to let me know. Overall I was happy with this service for the price and for the ease of scheduling”

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Posted 5 years ago

“Very professionals”

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Posted 5 years ago

“I gave 1 star because 0 is not an option. Horrible experience. I made an appt online to have a sofa hauled away. Received a confirmation msg shortly thereafter. Moments later I for a call that went like this: We cannot make the scheduled appointment but we can come 4 days later. No problem, please refund my fee and I will find someone else. Sorry because the appointment was canceled you have to pay a 30% fee. Wait, you canceled the appointment, not me. Sorry, that's our policy. Luckily I paid through PayPal and I knew they would handle it. Later they called back and said they could come later on the day I needed them. That works, thank you. Day of the removal an older woman and her son arrived with a pick up truck and a trailer. Apparantly owning a truck is the only job requirement. They could not get the couch down the stairs. My husband, who was recovering from cancer surgery, and I helped the son carry the couch down the stairs and onto their trailer. Mind you, we paid extra because we have stairs. The service was horrible from beginning to end. But I am pretty sure the company doesn't care.”

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Posted 5 years ago

“Thanks for all your help”

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Posted 5 years ago

“Arrived on time, friendly and professional. Would recommend to anyone.”

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Posted 5 years ago

“Very professional service”

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Posted 5 years ago

“I scheduled an appointment for pickup of my old furniture on Friday early morning (like 2:30 am). I selected the available time slot of Saturday morning, paid the amount and went to bed. Friday morning at 9 am i received a phone call letting me know that my time slot was full and the earliest available time slot was Tuesday afternoon. I asked why the website would have it available only a few hours earlier when now it is not only over booked but full for the next 4 days. I was told that the website does not update their time slots based on availability. I know...WTF??? So i proceeded to let her know i was receiving furniture Saturday afternoon and would need my furniture out by Saturday morning the latest. She said she would let someone know my situation and see what they could do and would call back. A littl e while after i hung up, i called back to ask if they had any availability on that day because i happen to be off. I was told no and nothing could be done until Tuesday. So I told her that wouldn't work for me and I would have to cancel. I was then told i could get a 50% refund. I told her i would not pay for a service that i did not receive and did not cancel because of any fault of my own. She said someone would review my case to see if i can get the full refund. She also said she would make me a priority and someone would def get back to me within 24 hours. As you probably guessed, no one got back to me. So on Sunday i had to pay $30 to stop payment. There are so many other horror stories that you won't see on the website but they are on the Better Business Bureau's page that I have also complained on.”

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Posted 5 years ago

“Efficient and quick”

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Posted 5 years ago

“Service was prompt. They showed up even before they were supposed to. No complaints.”

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Posted 5 years ago

“These guys were fast, friendly and professional. Very happy with the service.”

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Posted 5 years ago

“TJ and his colleague were extremely professional. They were delayed due to unforeseen circumstances but he kept me updated the whole time. They got the couch out without any issues and made sure I was okay with all the work they did. I would definitely recommend them and this site, again!”

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Posted 5 years ago

“2 men came right on schedule and only took 5 minutes. This is a great service.”

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Posted 5 years ago

“great service.”

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Posted 5 years ago

“Worker were courteous, efficient and on time. I would use this service again!”

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Posted 5 years ago

“Two guys & a truck. They were courteous and quick.”

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Posted 5 years ago

Couch Disposal Plus is rated 4.4 based on 414 reviews