CoutureCandy.com Reviews

Name: CoutureCandy.com
Address: 4050 W Sunset Rd, Suite H - Dock Door 25, Las Vegas, Nevada
Rating: 3.38

3.4 Rating 240 Reviews

59 %

of reviewers recommend CoutureCandy.com

About CoutureCandy.com:

Couture Candy is a premier online retailer offering a curated selection of high-end fashion from renowned designers. Founded with a passion for luxury and style, Couture Candy aims to provide a seamless shopping experience where customers can discover elegant prom dresses, sophisticated evening dresses, chic mother of the bride attire, and timeless special occasion dresses. Their collection embodies sophistication and glamour, featuring a range of styles and designs to cater to every fashion-forward individual. With a commitment to quality and customer satisfaction, Couture Candy continues to redefine fashion trends and elevate the shopping experience for customers worldwide.

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“When you purchase product from Couture Candy, you sign an agreement that says you waive your right to return any product within two weeks. After spending hours on the phone with their "customer non-service" representative, I was left holding the bag. They were rude and unprofessional throughout the process. I would never buy a product from this vendor again.”

Helpful Report

Posted 1 month ago

“If you're looking to do business with a reputable company, look elsewhere. The website shows a favorability rating of 4.72 out of 5, yet the *real* customer review site has Couture Candy with a rating of 3.4. The truth of it is that the vendor is incredibly difficult to deal with. I tried returning a dress that was not a good fit and after many emails and phone calls, Couture Candy basically told me tough luck. You bought the dress, you're keeping it and we're keeping your money. It's shocking that their better business bureau rating is B. I suspect it should be D.”

Helpful Report

Posted 1 month ago

“Buyer Beware! After receiving the dress and trying it on, my wife decided to go a different direction with her attire for my daughter's wedding. She reached out to return the dress and was promptly informed that the return policy was so restrictive that she would have to keep the dress. We paid $440 and all CoutureCandy would do was offer a one-time courtesy credit of 15%. Thanks so much, CoutureCandy, I'll be sure to avoid shopping at your store ever again.”

Helpful Report

Posted 1 month ago

“I ordered a dress and paid for express shipping because I needed the dress in 2 weeks. After 5 days, I never received tracking information. I reached out via email and was told the dress was out of stock! It did not state that online when I ordered. Now my event is within a few days and I have no dress! I wish I had ordered from another site. Why do your customers have to reach out before you inform them the dress is not in stock. It should display that that information upon ordering or you should not be allotting pay for express shipping on a dress that is not in stock. I am so disappointed.”

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Posted 1 month ago

“Overall easy to use website and shipping communication was nice. Thanks!”

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Posted 1 month ago

“Customer service and policies are horrible. They do not care about making their customers happy, definitely recommend ordering off a website that is more reliable. Delivery is also terrible, and if your product comes damaged, like mine did, make sure to call within their business hours and 24 hours of receiving your product or else they will not care and will leave you with a damaged dress. Save your money and time.”

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Posted 1 month ago

“This company has predatory and unethical practices. They don’t care about their clients. I recently purchased a $550 dress for my daughter’s wedding and it has discontinued, they claim it is a final sale and I was unable to exchange it . In reality their website, the confirmation or anywhere the final sale clause was written or disclosed . They are deceiving and I have started several legal complaints against it. I urge to do the same. As consumers we should be protected against unethical practices like these .”

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Posted 1 month ago

“Make sure you read every word of their return/exchange policy because they strictly adhere to it. I contacted them hours after their 24 hour notification policy about receiving a damaged dress and they refused to exchange. I also would have liked a smaller size, but was told that because it was on sale I could not exchange (their Exchange Policy does not state that dresses in sale can not be exchanged for size reasons). Through several email messages, their communication was so impersonal and robotic.”

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Posted 1 month ago

“The dress I ordered is beautiful, but unfortunately is a size too big. I learned when calling to exchange for correct size that since it was on sale, it is not returnable or exchangeable ... even though they have the correct size available and I am willing to pay for the postage to return the dress. At no time do I recall seeing any warnings that sale items were not exchangeable when I purchased the dress. I would never order from CoutureCandy again.”

Helpful Report

Posted 1 month ago

“Run away!!! The company is a total rip off. I’ve lost over $700 dealing with this company.They do not issue refunds to the original form of payment and if you reorder using the credit, the new order becomes a final sale and it can not be returned or exchanged... Be careful with all the fine print. The sizing chart is a fraud and you will lose your money if your dress does not fit properly or if you’re not happy with the overall purchase.”

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Posted 2 months ago

“I feel like I totally got scammed. I bought two dresses that did not fit. When I called to get information on returning them , I was told that one of them went on sale and was not returnable. Well now is t that convenient a $900 dress goes on sale right after it was purchased. They have all the right words regarding what you signed at time of purchase. They made money off of me. Total scam!!!!”

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Posted 2 months ago

“The shop is so impressive. You have a wide range of collection to choose from. The dress is so beautiful, just the right one that I need and want. Received the item on time. Will definetely order again and will recommend your shop to my friends.”

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Posted 2 months ago

“The dress is beautiful and fit perfect.”

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Posted 2 months ago

“We received the dress within a few days and it fit perfectly.”

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Posted 2 months ago

“The dress is absolutely stunning. Size fits perfectly. Fabric is very soft and comfy. Delivery is fast. And very professional customer service. Definitely will order again.”

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Posted 2 months ago

“Great. The dress is so nice.”

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Posted 2 months ago

“I had an amazing experience in Couture Candy, the service was exceptional. I highly recommend this shop for anyone in search for the perfect prom dresses and wedding attire.”

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Posted 2 months ago

“Great service, good selection, delivery was fast”

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Posted 2 months ago

“Perfecto , hermoso👏👏”

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Posted 2 months ago

“I love it beautiful dress, it looks the same as the picture, it looked great on me, I loved the dress, I recommend it, very good quality”

CoutureCandy.com 5 star review on 1st February 2025

Helpful Report

Posted 2 months ago

CoutureCandy.com is rated 3.4 based on 240 reviews