CoutureCandy.com Reviews

Name: CoutureCandy.com
Address: 4050 W Sunset Rd, Suite H - Dock Door 25, Las Vegas, Nevada
Rating: 3.30

3.3 Rating 162 Reviews

56 %

of reviewers recommend CoutureCandy.com

About CoutureCandy.com:

Couture Candy is a premier online retailer offering a curated selection of high-end fashion from renowned designers. Founded with a passion for luxury and style, Couture Candy aims to provide a seamless shopping experience where customers can discover elegant prom dresses, sophisticated evening dresses, chic mother of the bride attire, and timeless special occasion dresses. Their collection embodies sophistication and glamour, featuring a range of styles and designs to cater to every fashion-forward individual. With a commitment to quality and customer satisfaction, Couture Candy continues to redefine fashion trends and elevate the shopping experience for customers worldwide.

Visit Website

Phone:

8554458601

Email:

cs@couturecandy.com

Location:

4050 W Sunset Rd,
Suite H - Dock Door 25,
Las Vegas
Nevada
89118

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“HORRIBLE IN EVERY WAY! I purchase a dress, paid for it, noticed it was the wrong color and I mediately returned it, only to discover they have a restocking fee and got back 65% back in the form of a credit ONLY! Once they sent me the credit email, they eliminated my account so I cannot use it!! What the hell! They never answer the phone and weeks before you can get an email response. Do not do business with these people!! Horrible, quality, service and response.”

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Posted 3 years ago

“BE AWARE THEY WILL TAKE YOUR MONEY AND THE DRESS when you do return even.”

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Posted 3 years ago

“This is an absolutely awful place to buy high end items. Placed an order July 3, promised repeatedly delivery by 7/9. item never shipped until a week later, despite several assurances from CC reps that it had shipped, was on truck, etc., all of which were not true. Dress arrived a week late, told to refuse shipment. Did that. FEDEX then lost it, sent it back to me. Meanwhile CC sends me a duplicate. Refuse that. Now both dresses lost in FEDEX Limbo. More than 12 emails or calls to CC reps who are very nice but do nothing to resolve the issues. Still waiting on refund - so long that original credit card has expired. Out almost $600 - horrible experience. Going to BBB and Attorney General as this is a fraud issue.”

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Posted 3 years ago

“DO NOT buy from this website! Clearly trying to steal money from you . I ordered my dress 1.5 months ago , I was keep asking the ETS, then they said it will a month , I asked them to cancel, they never canceled and I got the dress ( which I don’t need it anymore and it’s super small ) they refuse to refund my money back and wanted to get 20% stocking fee and shipping fee! DO NOT trust this website I am putting formal complaint on mg bank and credit card !”

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Posted 3 years ago

“I bought a dress on may for a wedding this month and I unpacked the dress this week because I’m getting ready for the event . The dress was defective and the brand is not Elizabeth K which was the one a paid for . Instead I received apparently the same dress with another brand , defective. I received only 4.98 dollars back and they never responded about why this dress is not Elizabeth K. Scam!!!”

CoutureCandy.com 1 star review on 10th July 2021

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Posted 3 years ago

“Worst place to shop. No customer service skills at all. They rip you off, and for returns they don’t give you money back.”

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Posted 3 years ago

“Worst customer service and very misleading I had just returned a dress and was in the process of ordering the same dress in a smaller size. Not only did I have to pay for shipping but the dress was $45 dollars more. Will never be ordering from this website again!”

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Posted 3 years ago

“Wrong dresses, not as pictured on the website. All their rules and regulations are absolutely ridiculous. They are a complete ripoff. Rude and real Manipulators! They should not be allowed to do business. I had my own jewelry business and I always had happy customers. They don't return calls I can't understand when I talked to someone and they have additional RMA'S Or some type of problem to keep wearing you down!!!! Not me !! I've got their number . I need tovget an attorney.”

CoutureCandy.com 1 star review on 21st March 2021

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Posted 3 years ago

“I am having the same experience as all the negative reviews. Fellow pageant sisters please be ware and know you may not get your dress and the communication is terrible. I am all for promoting businesses and I understand things happen but the worst is I could not reach Antibes via phone for 4 days. I was also disappointed to learn there is no actual store just a warehouse.”

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Posted 3 years ago

“Total rip off”

Helpful Report

Posted 3 years ago

“NOV. 2020 WARNING LADIES! DO NOT I REPEAT DO NOT ORDER FROM THIS TERRIBLE COMPANY IT'S A NIGHTMARE! Long story short dress for my sons wedding not good quality for the money returned the next day and all they wanted to do was give me a credit! I called and spoke to a Rep. directly before I ordered and they do not tell you these things or about a restocking fee or anything else they can SCAM YOU AND THEY TREAT YOU LIKE A CRIMMINAL FOR RETURNING A DRESS! The so called customer service manager should loose her job the way she talked to me! It's not worth it what they put me through! DON'T PUT YOURSELF THROUGH THIS NIGHTMARE LIKE I HAD TO!!!!!!!!!!!!!!!! THIS COMPANY IS A SCAM!!!!!!!!!Writing from Minnesota!”

Helpful Report

Posted 4 years ago

“Couture Candy has cheated me twice. They do not make their 5 day return policy or restocking fee apparent. My first dress I ordered in June was back ordered until October but came in July while I was not in town to receive. They didn’t want to give me a refund. After 2 conversations with management, they agreed to refund me minus the restocking fee for a store credit. Because I had to use the credit and wanted to trust this company, I next ordered a 1400$ dress that I figured would be excellent quality, however, when it arrived I immediately put it on only to find that it was worse than the first $400 dress I bought. Trust me I know that money doesn’t always correlate to better quality. The current dress has a purposed slit up side of one leg, but after 3 steps the hip part of the dress is sitting on my waist and my pelvic area is completely exposed. I immediately called in and for 2 days no one answered. I finally emailed and got the response that they would issue a store credit for half the amount because of a 50% restocking fee because the dress was custom made. If the dress were custom made it would fit me. How can a dress be custom if they didn’t do any measurement on me? Please be aware and learn from my mistakes.”

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Posted 4 years ago

“First, I would say my experience with customer service and the product was not at all like the negative reviews I read so I would suggest not to determine how well this online store is based on that. I ordered a dress with 3 day shipping and wanted to find out when my dress was expected to arrive. The customer service team helped me right away via phone and gave me the run down of the shipping and processing time. They also emailed me the status so they kept tabs to make sure I got my dress in time. I received the dress and it is beautiful. I would purchase from them again for any other events where I need formal dresses.”

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Posted 4 years ago

“DO NOT SHOP HERE!!! Horrendous retailer! Any customer who attempts to make a return must be ready that Candy Couture will first tell you that you need to accept a store credit that is good for only 6 months! Then once you agree to that, they reduce your credit by exorbitant return fee charges. Return policy is hidden on their website. I've bought a dress - When i received it, I took It out of the box and it was horrendous! It did not fit, terrible fabric and quality not as pictured. I IMMEDIATELY contacted the company with my issue and asked for a refund. I've paid $298, have returned the dress the next day and got back only $184.14. I also paid for return $21.24 which makes me receiving back only 50% of the original price i have paid. I realized immediately this company was unethical, especially after reading many terrible reviews regarding return issuesThis is unfair and fraudulent! I hope this poor business decision was worth losing a new client over such a nominal amount of money…your staff is horrible trained, rude and unprofessional! ”

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Posted 4 years ago

“Overcharged, very bad return policy Do not buy from them , you will be paying twice as much”

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Posted 4 years ago

“I was charge 850 dollars for a Jovani dress, when the dress arrived the price listed on the attached price tag was 403.75 (from Jovani). I returned the dress the same day and the company refuses to refund the full price. Be aware you may be paying twice as much.”

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Posted 4 years ago

“Nothing went right! Ever got item and was charged!”

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Posted 4 years ago

“BUYER BEWARE! No refunds and a deceptive return policy. If you don't like your purchase or it doesn't fit you are screwed. Very rude customer service. Who writes to customers in all caps? They don't ever answer their phone either.”

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Posted 5 years ago

“Thanks couture candy for beautiful cocktail dresses collection I choose my cocktail dress from your collection (JOVANI - 62985) with Free Shipping awesome stuff and i also get discount on it”

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Posted 5 years ago

“I buy a wedding dresses from couture candy. Awesome stuff and color combination, delivery on time. I buy my jovani wedding dresses at affordable price $960 with 30% discount. Great Website!”

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Posted 5 years ago

CoutureCandy.com is rated 3.3 based on 162 reviews