Cox & Cox Reviews

“ Still waiting for 2 bedside drawers ordered on 1.12.24. Still no sign of them arriving here in Cornwall and it is now 7.2.25. No response to last email chaser when issue of refund for non-delivery raised. Appalling. Unless my order arrives intact in the next 7 days, I will never order anything from this company again. ”

“ Paid for next day delivery. Finally arrived six days later. Three times I reported this to them. No response at all. Not even a reply, let alone an apology or explanation. Terrible customer service and, essentially, theft. ”

“ • Delivery Delays: Promised a 4-6 week delivery timeline, which stretched to over 10 weeks. ”

“ Incorrect delivery information given and when they do eventually send you a tracking number, you have to guess the courier! Unless you have the time to sit and wait for deliveries which never turn up, I really wouldn't bother. ”

“ Not fit for purpose. XL Rattan faux stag described as suitable for outside, it is very light and flimsy and would just fall over the whole time outside. It is false advertising I had to pay £15 for delivery and £15 for collection which they did not refund. ”

“ Be wary! We placed a £500 order with £60 delivery fee. ”

“ The delivery was booked we paid £60 for this. ”

“ I was set up a second delivery, again nobody turned up. ”

“ I ordered a Christmas tree, and received an e-mail saying I would be contacted in 3 to 4 working days regarding a delivery time. ”

“ The drawer unit (£1125 (less a 25% promo code) + £60 '2 man' delivery) was advised to be shipped within 10 working days. ”