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Cox & Cox Reviews

1.3 Rating 221 Reviews
D
Happiness Grade
D

Delivery - Average

50.00%
Industry Average
Paid for next day delivery. Finally arrived six days later. Three times I reported this to them. No response at all. Not even a reply, let alone an apology or explanation. Terrible customer service and, essentially, theft.
posted 1 month ago - Jamie H
Delivery Delays: Promised a 4-6 week delivery timeline, which stretched to over 10 weeks.
posted 1 month ago - Tom Buchanan
Incorrect delivery information given and when they do eventually send you a tracking number, you have to guess the courier! Unless you have the time to sit and wait for deliveries which never turn up, I really wouldn't bother.
posted 1 month ago - Anonymous
Not fit for purpose. XL Rattan faux stag described as suitable for outside, it is very light and flimsy and would just fall over the whole time outside. It is false advertising I had to pay £15 for delivery and £15 for collection which they did not refund.
posted 1 month ago - Anonymous
Be wary! We placed a £500 order with £60 delivery fee.
posted 10 months ago - Anonymous
The delivery was booked we paid £60 for this.
posted 10 months ago - Charlotte
I was set up a second delivery, again nobody turned up.
posted 11 months ago - ""
I ordered a Christmas tree, and received an e-mail saying I would be contacted in 3 to 4 working days regarding a delivery time.
posted 1 year ago - Ann Judd
The drawer unit (£1125 (less a 25% promo code) + £60 '2 man' delivery) was advised to be shipped within 10 working days.
posted 1 year ago - Jane
I recently bought a Bistro set on August 3rd. I had to pay delivery for this, except it still has not been delivered. It is now August 16th. Very slow. No communication. I won’t buy from here again
posted 1 year ago - sue morley