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Crafter's Companion Reviews

1.9 Rating 52 Reviews
19 %
of reviewers recommend Crafter's Companion
1.9
Based on 52 reviews
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Crafter's Companion 1 star review on 9th May 2021
Kathy O
Crafter's Companion 1 star review on 9th May 2021
Kathy O
Crafter's Companion 1 star review on 22nd April 2021
Nicole Becker
Anonymous
Anonymous  // 01/01/2019
I feel they are not addressing all questions put to them over the copyright issues of late. They say they have investigated issues but why still have the packaging saying drawn by Sheena when they clearly weren't. Trust is a big thing and they have lost that now. If it was one alleged designer then ok but it's clearly not. Poorly handled from the start.
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Posted 6 years ago
They appear to condone copyright theft and have shown no consideration for their customers 😡
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Posted 6 years ago
I used to think that Crafter's Companion were a reputable company. Unfortunately I don't think so any longer. One of their designers repeatedly copied images and claimed them as her own hand drawn images. Crafter's Companion have not sorted this matter out properly and one of the artists says they have not been in touch with him to get permission for his image to be used. I don't and can't afford to possibly land myself in trouble for using illegal stamps. Therefore I feel that I cannot trust them any longer. Also when people ask questions or voice an opinion on their Facebook page, if they don't like it they remove it from the page or ban the person that has asked a question
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Posted 6 years ago
no integrity or ownership of issues causing bad feeling
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Posted 6 years ago
You have cast a black shadow over the crafting world with regards the way you are treating your customers with contempt.Blocking them on Crafters Companion uk when they have concerns for the usage of the 9 banned stamps by Sheena Douglass is not good customer service
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Posted 6 years ago
What was once a respectable company have tarnished themselves by profiteering through copyright theft, dishonesty, and mis-selling. Crafter's Companion do not have an ounce of integrity, moral fibre, or decency and I, (like many others), shall never buy from them again. Crafter's Companion are a disgrace and have tainted the crafting industry with their actions.
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Posted 6 years ago
I've purchased from Crafters Companion over the years however I will give no more of my hard end cash to this greedy untrustworthy company. It seems they don't value their customers. They have sold items not fit or legal . Used other artists artwork and photography without consent and passed on to be hand drawn. They aren't listening to their customers and police their social media pages and delete posts and customers trying to get answers. Avoid at all cost. This company and their dodgy dealings don't deserve your cash
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Posted 6 years ago
Whatever company a customer has dealings with there has to be trust. A company should be above reproach that items for sale are FIT FOR PURPOSE AS DESCRIBED and LEGAL. A customer has the right in law to return items that are found to be illegal or not as described . Certain rubber stamps sold by Crafters Companion have been found to be not as described ,that is they are NOT hand drawn, (as promoted) & are also in breach of copyright since the images have been stolen from the internet & used without the owners permission. Crafters Companion have lied stating they have contacted the owners of the images & that now the stamps may be used under fair use policy. Two image owners at least have categorically stated they have NOT been contacted & NOT given permission. But because Crafter's Companion are saying these can be used they are placing users in the position of STILL being in breach of copyright. In addition seem to have retracted their promise that refunds would be given on those stamps. Requests for further information & clarification are deleted (as I fully expect they will this review instead of dealing with the issues & making it right ! )
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Posted 6 years ago
This awful company produced stamps that had copyright issues, many artists were never contacted and some have categorically still told Crafters not to use the image, but still they do. They have deleted many consumers questions on facebook and have belittled their customers. Sheena douglas not only took the images without permission but traced/copied them , even a brutally murdered Actor William Terris. customer service is dire, they block any questions in regards to the issues. Trustpilot is on fire with negative reviews!
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Posted 6 years ago
As the only male on a recent coach trip to the Evesham branch was made to feel so welcome and comfortable on a crafting day. The manager and staff went beyond the call of duty to give us all a fantastic day. It is a superb facility and what has been created there should be a huge magnet for all crafters.
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Posted 6 years ago
Lovely choice of products and prompt delivery,
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Posted 6 years ago
Excellent service with a very good range of products
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Posted 7 years ago
Crafter's Companion is rated 1.9 based on 52 reviews