CraftShack.com Reviews

Name: CraftShack.com
Rating: 4.80

4.8 Rating 871 Reviews

98 %

of reviewers recommend CraftShack.com

Company Reviews

Metrics

Info

4.8

Based on 871 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About CraftShack.com:

CraftShack is the most trusted online bottle shop in the country, serving since 2013.

Visit Website

Phone:

8889202630

Email:

orders@craftshack.com

Location:

MADE IN USA © CraftShack, Inc.

CraftShack.com 5 star review on 2nd December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have ordered at least 10 large shipments from Craftshack and have been satisfied every time. It's nice to be able to get beers that are unavailable in my area.”

Helpful Report

Posted 4 years ago

Thank you for your 5-star rating. We are pleased to hear that you are satisfied with our service and hope to see you again soon! Cheers, Team CraftShack

Posted 4 years ago

“Most items here are overpriced, $35 minimum w/ $20 shipping is absolutely ridiculous and not worth it at all unless you're buying a really rare and exclusive item..”

Helpful Report

Posted 4 years ago

Thank you for your feedback. We would also like to clarify that we are an online marketplace that supports small mom-and-pop bottle shop who controls the listing price and that product pricing is based on the 3-tier system -- producer, distributor, retailer. In addition, our flat rate shipping cost is purely on the two different sized boxes. The first tier is for the small box which will hold up to (12) cans, (6) bottles or mix and match cans and bottles. The large box will hold (24) cans, (12) bottles or mix and match cans and bottles. After reviewing some of your past orders, you had enough room to fit 6-7 more cans or 3-4 bottles. For more information how our flat rate shipping works, please click here: https://bit.ly/2Zog2tm We hope this message explains how our flat rate shipping works and the pricing. We truly appreciate your feedback. If you have any questions, please don't hesitate to contact us here: https://bit.ly/3gWzd3E Cheers! Team CraftShack

Posted 4 years ago

“Great selection and quick ship! Great to be able to get beers that I wouldn't otherwise have access to. Customer service is very responsive.”

Helpful Report

Posted 4 years ago

Thank you for sharing your review! We are glad to hear that you are satisfied with your service. We are privileged to to have you as a customer and hope to see you again soon. Cheers!

Posted 4 years ago

“I've only used Craftshack twice but like everything about you except the PA State requirement that I have to sign for delivery and the Delivery Notice I get is pretty broad within a given day and being alone at home and often out, I've had trouble meeting my delivery's. Thus, anything that could be done to bracket delivery times within and hour or two would be very helpful”

Helpful Report

Posted 4 years ago

Thank you so much for your review and recommendation about delivery time! Unfortunately, the ground courier in our network doesn't offer set a delivery time in your area, but will generally deliver around the same time -frame if you miss the first attempt. Additionally, for future reference, instead of waiting for the delivery or missing delivery when your doing errands, you can always request a hold at a location near the shipping address and pick up your package your convenience. :) Thank you again for your review. We hope to see you again soon, cheers!

Posted 4 years ago

“Good selection of craft beers and always the latest and greatest. Fast shipping and great customer service.”

Helpful Report

Posted 4 years ago

Thank you for your 5 star review! We are glad to see that you are enjoying our service so far and hope to see you again soon. Cheers!

Posted 4 years ago

“Great selection, a bit pricey and wish shipping was a better value”

Helpful Report

Posted 4 years ago

Thank you for your feedback and your 4-star review. We would also like to clarify that we are an online marketplace that supports small mom-and-pop bottle shop who controls the listing price and that product pricing is based on the 3-tier system -- producer, distributor, retailer. In addition, our flat rate shipping cost is purely on the two different sized boxes. The first tier is for the small box which will hold up to (12) cans, (6) bottles or mix and match cans and bottles. The large box will hold (24) cans, (12) bottles or mix and match cans and bottles. After reviewing some of your past orders, you had enough room to fit 6-7 more cans or 3-4 bottles. For more information how our flat rate shipping works, please click here: https://bit.ly/2Zog2tm. We hope this message explains how our flat rate shipping works and the pricing. We truly appreciate your feedback. If you have any questions, please don't hesitate to contact us here: https://bit.ly/3gWzd3E Cheers! Team CraftShack

Posted 4 years ago

“My favorite place to shop! Both beer and spirits...seamless experience and great, fast shipping.”

Helpful Report

Posted 4 years ago

Thank you for the 5-star review and choosing CraftShack. We are glad to read that we're your favorite shop for your beer and spirit needs. We hope to see you soon! Cheers

Posted 4 years ago

“Great beers for any palette.”

Helpful Report

Posted 4 years ago

Thank you very much for your five-star review, Bob! We are looking forward to your next order! Cheers

Posted 4 years ago

“Moving from a city to a more rural area it is hard to find a beer selection I’m used to. CraftShack allows me to explore new or limited series beer and have them shipped right to my door.”

Helpful Report

Posted 4 years ago

Thank you so much for your 5-star review! We're happy to read that you found our service positive and you are able to enjoy brews you cannot find locally. If there's anything you need, please know we're always a phone call away or email away. Hope to see you again soon. Cheers!

Posted 4 years ago

“The beer selection is fantastic, and the shipment time from store to door is minimal. I really like that a lot of top breweries and hard to find beers (especially in my area) are available. I also like the limits applied to the rare beers, allowing more customers the chance to sample. Keep up the GREAT work!”

Helpful Report

Posted 4 years ago

Thank you so much for your 5-star review. We're happy that we can provide top breweries and rare products that you cannot get locally. Hope to see you again soon. Cheers!

Posted 4 years ago

“Quick and reliable”

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Posted 4 years ago

Thank you very much for your five-star review, Richard! We are looking forward to your next order. Cheers!

Posted 4 years ago

“Fast service and awesome beers!”

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Posted 4 years ago

Hi Brian! Thank you very much for your five-star feedback. We are looking forward to your next order! Cheers!

Posted 4 years ago

“Love the convenience, prices, selection, and quality of service - especially during these trying times.”

Helpful Report

Posted 4 years ago

Thank you for the 5-star review! We are privileged to have you as a customer and look forward to your next order! Thanks again! Cheers!

Posted 4 years ago

“Great selection of beer. Prompt shipping. Orders have never been received damaged. I have used other beer shipping services, none have beaten the service or shipping efficiency of Craftshack.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to write us a review. We are privileged to have you as a customer, and we hope to see you again soon! Cheers, Team CraftShack

Posted 4 years ago

“This is my favorite craft beer site! They regularly get amazing new beers, keeping me informed about great releases. My only regret is not being able to order every time something great shows up.”

Helpful Report

Posted 4 years ago

Thank you for the 5-star review! We are glad to read that we're your favorite site. If there's anything you need, please know we're always a phone call or email away. Cheers!

Posted 4 years ago

“I love CraftShack.com. Selection, quality, service, quickness of delivery and ease of use; all top notch. Great, especially, when ordering from out of market of most breweries. Highly recommend!”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us a review. We are privileged to have you as one of our customers. We take pride in our ever-growing collection and work hard to make sure we can cater to customers' needs and request. If there's anything you need, please know we're always a phone call away. Hope to see you again soon! Cheers

Posted 4 years ago

“Great service! I get my favorite beer from San Diego shipped to me!”

Helpful Report

Posted 4 years ago

Thank you so much for your 5-star review, we hugely appreciate it. If there's anything you need, please know we're always a phone call or email away. Hope to see you again soon! Cheers!

Posted 4 years ago

“There is a pretty good selection available”

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Posted 4 years ago

Thank you very much for your five-star feedback. We are looking forward to your next order! Cheers!

Posted 4 years ago

“Craftshack is awesome. Besides the great beer selection of any kind they give the service you deserve any tine any day”

Helpful Report

Posted 4 years ago

Thank you for the 5-star rating and choosing CraftShack. Our highest priority is to make sure we cater to our customers' and to always provide top quality service they deserve. Your review means a lot to us and hope to see you again soon! Cheers!

Posted 4 years ago

“Extensive collection good services”

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Posted 4 years ago

Thank you for the 4-star review and choosing CraftShack. We truly appreciate your support. If there's anything you need, please know we're always a phone call or email away. Hope you enjoy your next order!

Posted 4 years ago

CraftShack.com is rated 4.8 based on 871 reviews