CraftShack.com Reviews

Name: CraftShack.com
Rating: 4.77

4.8 Rating 877 Reviews

97 %

of reviewers recommend CraftShack.com

Company Reviews

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Metrics

4.8

Based on 877 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

8889202630

Email:

orders@craftshack.com

Location:

MADE IN USA © CraftShack, Inc.

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CraftShack.com 5 star review on 2nd December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great selection of beer and quick and efficient shipping. Top notch customer service as well”

Helpful Report

Posted 5 years ago

Hi Victor, thank you for taking the time to write us a review. We are privileged to have you as a customer and that you've been satisfied with our customer service. We hope to see you again soon! Cheers, Team CraftShack

Posted 5 years ago

“I love craft shack I’ve ordered from them two or three times and the products are great. It’s easy to keep track of your shipment from daily notifications and they sale quality beverages. Highly approved!”

Helpful Report

Posted 5 years ago

Thank you for taking the time to write us a review, Daniel! We are privileged to have you as a customer, and we hope to see you again soon! Cheers, Team CraftShack

Posted 5 years ago

“I love being able to find those beers i cant get on the east coast. Prices are reasonable and they ship it quickly. I tell my friends about it all the time.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to write us a review. We are privileged to have you as a customer, and we hope to see you again soon! Cheers, Team CraftShack

Posted 5 years ago

“Love being able to receive beers I am not able to buy in my state. Pretty good value. Highly recommend.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to write us a review, Stephen. We are thrilled that we are able to provide you beers you cannot get locally and privileged to have you as a customer. We hope to see you again soon! Cheers, Team CraftShack

Posted 5 years ago

“Love the selections, updated daily. Delivery has never been an issue and service is excellent.”

Helpful Report

Posted 5 years ago

Hi Lawrence, Thank you for much for your 5-star review! We're happy to hear the shipping experience was positive without any issue. We hope to see you again soon! Cheers, Team CraftShack

Posted 5 years ago

“My experience with CraftShack has been great. They package the bottles very well and charge a fair price for shipping. I just wish sometimes I could get more than one bottle of some items. Overall I'm extremely pleased.”

Helpful Report

Posted 5 years ago

Hello Joel, Thank you for taking the time to write us a review. We are privileged to have you as a customer. If there is a certain product you wish to have more of, don't hesitate to reach out to our customer service team here: https://bit.ly/2QWb5nD, they'll be happy to ask the bottle shop for you. We are privileged to have you as a customer and hope to see you again soon! Cheers, Team CraftShack

Posted 5 years ago

“I have ordered from Craftshack several times. They have always been quick to respond to my inquiries. Any problems I had, which have been few, they were quick to resolve. I live in a state that doesn't offer many craft brews, so it is very convenient to order my favorites (which are stouts) from them.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to write us a review. We are happy to hear that our team resolved your order issues quickly and you're able to enjoy brews you cannot get locally. We are privileged to have you as a customer, and we hope to see you again soon! Cheers, Team CraftShack

Posted 5 years ago

“Great variety!”

Helpful Report

Posted 5 years ago

Hello Christopher, Thank you for the 5-star rating! We are privileged to have you as a customer and we hope to see you again soon! Cheers, Team CraftShack

Posted 5 years ago

“Great beer selection and excellent customer service. I’ve ordered from CraftShack countless times and only once had an issue where the incorrect beer was sent. They responded very quickly and sent the beer I had ordered at no cost.”

Helpful Report

Posted 5 years ago

Thank you for your 5-star rating. We are pleased to hear that you are satisfied with our service, and our customer service team handled your issue quickly. We hope to see you again soon! Cheers, Team CraftShack

Posted 5 years ago

“Craft Shack really does help if you have questions and they really have a great selection of beers,wines, and spirits. Some of them are very hard to find. I will most definitely use craft shack again.”

Helpful Report

Posted 5 years ago

Thank you for your 5-star rating. We are pleased to hear that you are satisfied with our service and our selection. We hope to see you again soon! Cheers, Team CraftShack

Posted 5 years ago

“Loved the selection, and the service. When a beer was unavailable, they contacted me and wanted to know how I wanted to handle it. Shipment was well packed and arrived safe and sound.”

Helpful Report

Posted 5 years ago

Thank you for your 5-star rating. We are pleased to hear that you are satisfied with our service and our selection. We hope to see you again soon! Cheers, Team CraftShack

Posted 5 years ago

“This is a great online stone to find some of those rare and hard to find beverages. I’ve bought bottles I couldn’t find anywhere else. Also found some tasty looking beers that were fantastic. Fair prices and shipping. I’ve been back a few times and will be back for another purchase soon.”

Helpful Report

Posted 5 years ago

Thank you for your 5-star rating. We are pleased to hear that you are satisfied with our service and can enjoy products you cannot get locally. We are happy to have you as a customer and hope to see you again soon! Cheers, Team CraftShack

Posted 5 years ago

“Have been using CraftShack.com for several years to get rare and production beers that isn't distributed in my area. There is nothing better than having a box of amazing beer delivered right to your door! Love this site!”

Helpful Report

Posted 5 years ago

Thank you for your 5-star rating. We are pleased to hear that you are satisfied with our service and can enjoy beers you cannot get locally. We are privileged to have you as a customer and we hope to see you again soon! Cheers, Team CraftShack

Posted 5 years ago

“Ships fast & secures bottles/cans well. Has a good selection of hard to find beers but you've got to act fast!”

Helpful Report

Posted 5 years ago

Thank you for your 5-star rating. We are pleased to hear that you are satisfied with our service and our collection. We are privileged to have you as a customer and we hope to see you again soon! Cheers, Team CraftShack

Posted 5 years ago

“Always fast and efficient, great service”

Helpful Report

Posted 5 years ago

Thank you for your 5-star rating. We are pleased to hear that you are satisfied with our service and hope to see you again soon! Cheers, Team CraftShack

Posted 5 years ago

“Wait every year for the burst of holiday ale !”

Helpful Report

Posted 5 years ago

Thank you for your 5-star rating. We are pleased to hear that you choose us to order your favorite. If there's anything you need, please know we're always a phone call away. Hope to see you again soon! Cheers, Team CraftShack

Posted 5 years ago

“I have had a few issues with the service but every time i have a hiccup they make it straight with excellent service. Case in point, i had an infected beer from a West Coast brewery. They replaced it, sent me some swag and took it off my next bill. That's how you build a loyal following”

Helpful Report

Posted 5 years ago

Hi Mark, thank you for taking the time to write about your experience. It is wonderful to hear that you were satisfied with our customer service team, and we were able to provide you with the excellent experience we strive to provide all our customers. We are privileged to have you as a customer and hope to see you again soon! Cheers, Team CraftShack

Posted 5 years ago

“The best online way to source great craft beers that you just can't get in other parts of the country. If you're looking for a variety of styles and examples of styles this is the place to go.”

Helpful Report

Posted 5 years ago

Thank you for your 5-star rating! We are privileged to have you as one of our customers and hope to see you again soon! Cheers!

Posted 5 years ago

“Excellent selection of beers I can't get locally. Keep it up!”

Helpful Report

Posted 5 years ago

Thank you again for taking the time to write us a review. We are privileged to have you as a customer and we hope to see you again soon! Cheers!

Posted 5 years ago

“Love this site! Being able to find beer that I can’t get anywhere around me AND get it shipped to my door is awesome. The huge variety is great. Every order I’ve received has been correct and in perfect condition.”

Helpful Report

Posted 5 years ago

Hi Britney, Thank you for taking the time to write us a review. It is great to hear we were able to provide you with tasty beers you cannot get locally and that you enjoy our service. We are privileged to have you as a customer, and we hope to see you again soon! Cheers, Team CraftShack

Posted 5 years ago

CraftShack.com is rated 4.8 based on 877 reviews