CraftShack.com Reviews

Name: CraftShack.com
Rating: 4.80

4.8 Rating 871 Reviews

98 %

of reviewers recommend CraftShack.com

Company Reviews

Metrics

Info

4.8

Based on 871 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About CraftShack.com:

CraftShack is the most trusted online bottle shop in the country, serving since 2013.

Visit Website

Phone:

8889202630

Email:

orders@craftshack.com

Location:

MADE IN USA © CraftShack, Inc.

CraftShack.com 5 star review on 2nd December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Craftshack is a great way to find rare craft beers. Ive ordered from them 5 or 6 times now and havent been disappointed. Even better they offer a rewards system for purchases, reviews and other things. Points can be turned into vouchers to use towards a purchase. Definitely useful if you earn enough points. I would definitely recommend craftshack”

Helpful Report

Posted 4 years ago

Thank you so much for taking the time to leave us an amazing 5-star review! We are so glad to see you can enjoy the rare products you may not get to try locally and that you are enjoying our rewards program! Your review means a lot to us and we look forward to serving you again soon. Cheers!

Posted 4 years ago

“Fast shipping! All beer which are in listing always available.”

Helpful Report

Posted 4 years ago

Thank you for your 5-star rating. We're so glad to see that you are satisfied with our services. Enjoy your brews and please come visit us again soon. Cheers!

Posted 4 years ago

“Good store, fast shipping, and good communication. Prices tend to be a little on the high side but I get access to things I wouldn’t otherwise be able to get which is a huge plus.”

Helpful Report

Posted 4 years ago

Thank you for your 5-star rating. We are happy to hear that you get to enjoy product that you can't get locally and are privileged to have you as one of our customers. We look forward to your next order. Cheers!

Posted 4 years ago

“Enjoyed many beers not distributed in my area. I’ve received some canned over a year ago otherwise I’d give another star.”

Helpful Report

Posted 4 years ago

Thank you for providing your honesty and letting us know about this issue, Douglas. We are truly sorry to learn that one of the products you received did not meet your expectations. Please know that we set high standards for product quality and would love to know more about the product you received, so our Customer Care Team will send you a direct message shortly. Thank you for your time and feedback. We hope to see you again soon! Cheers

Posted 4 years ago

“Great way to get some hard to find brews. Quick delivery and fresh beer. I highly recommend and will continue to be a customer.”

CraftShack.com 5 star review on 5th June 2020

Helpful Report

Posted 4 years ago

We appreciate you taking the time to leave us a 5-star review! We're happy to have you as one of our customers. If there's anything you need, please know we're always a phone call away. We hope to serve you again soon. Cheers!

Posted 4 years ago

“Good selection of stouts and porters, a few unusual imports. A bit expensive on some of the rarer one. Shipping is too much for the size boxes. The rewards system is top notch.”

Helpful Report

Posted 4 years ago

Thank you so much for your 4-star review and for using our service. We appreciate you sharing your feedback with us. We take pride in our ever-growing collection and work hard to offer flat rate shipping in this industry. Thank you for choosing CraftShack. We look forward to your next order. Cheers!

Posted 4 years ago

“Because of the wretched state I am residing in, there are some excellent beers that are not available locally. CraftShack has been a terrific source for me. Keep up the good work.”

Helpful Report

Posted 4 years ago

Thank you for the 5-star rating and your loyalty. We are so glad to hear you can still enjoy products you may not get to try locally and look forward to serving you again in the near future. Cheers

Posted 4 years ago

“Craftshack continues to provide access to a wide selection of beers at relatively affordable price points. Products are always packaged neatly and shipped when conditions permit. Customer service has always been spot on and ensures that my shopping experience is easy and understandable, even when I miss the fine print.”

Helpful Report

Posted 4 years ago

Thank you for much for your 5-star review! We're happy to see that your buying experience was positive and that you are satisfied with our service. We hope to serve you again soon Cheers!

Posted 4 years ago

“Awesome service. Two 12 packs of Alaskan Amber, unavailable in NY, came within a week that included a holiday. All in perfect condition, meticulously packed. There is an awesome selection at great prices, and Craftshack responds to emails quickly and efficiently. Picture perfect business. Thank you!”

Helpful Report

Posted 4 years ago

Thank you for the 5-star review! We are glad that you had a satisfying experience with our service and that delivery went smoothly! Thank you for your business! If there's anything you need, please know we're always a phone call or email away. Cheers!

Posted 4 years ago

“I’ve used their service now for almost 2 years and have never had a single problem with filling. Shipping has changed but that’s my State’s changes. I hope they can resolve that issue soon”

Helpful Report

Posted 4 years ago

Hi Frank, we appreciate you taking the time to leave us a review. We take pride in helping our customers get some high demand items that they cannot get locally and are privileged to have you as one of our customers. Thank you for your business! If there's anything you need, please know we're always a phone call or email away. Cheers!

Posted 4 years ago

“Great for hard to find varieties”

Helpful Report

Posted 4 years ago

Thank you so much for your 5-star review and positive words, we hugely appreciate it. If there's anything you need, please know we're always a phone call or email away. Hope to see you again soon! Cheers!

Posted 4 years ago

“Inventory is kept up to date. Great delivery tracking information. Everything comes well packaged.”

Helpful Report

Posted 4 years ago

Thank you so much for your review, Jerry! We are glad to see that our service met your expectation. We hope to serve you again soon. Cheers!

Posted 4 years ago

“I've had 3 orders this year with Craftshack and I'm a fan. 100% accuracy on each order. Packed very well and no damage from shipping. Speed from order to delivery is good. Responsive customer service: each time I've contacted them I've had my questions answered in a timely fashion. I really enjoy having access to beers that I otherwise would have to plan a vacation around to try! I am and will continue to be a repeat customer.”

Helpful Report

Posted 4 years ago

Hi Bryan, we appreciate you taking the time to leave us a review. It's awesome to see that our service met your expectation and that your buying was positive without any errors. We are privileged to have you as one of our customers and look forward to your next order! Cheers

Posted 4 years ago

“Fast, dependable, fresh new items and speedy service.”

Helpful Report

Posted 4 years ago

Thank you for your 5-star rating and loyalty. We are privileged to have you as one of our customers and look forward to your next order. Cheers!

Posted 4 years ago

“CraftShack-com is THE site if you are a Beer Enthusiast. They have a wide and ever changing selection of beer (as well as spirits). The site itself is clean and easy to navigate. Packaging is just shy of phenomenal and shipping is always quick and timely. The best part is that CraftShack-com gives you access to some of the most sought after beers on the planet. Beer that you would normally not have access to is now just a click away. I love bringing out these rare beers and sharing them with my friends, the look of astonishment on their faces is priceless. Thank you CraftShack-com for all you do, you most certainly do it well.”

Helpful Report

Posted 4 years ago

Thank you so much for taking the time to leave us an amazing 5-star review! We are so glad to see you can enjoy products you may not get to try locally, and that you can share it with your friends. Your review means a lot to us and we look forward to serving you again soon. Cheers!

Posted 4 years ago

“Craftshack is a great service for those of us who live in states that don't always have access to the rarer beers from around the world. Prices are good and the shipping costs are fair. Thanks Craftshack!”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us a review. We are privileged to have you as one of our customers. We're so glad to see that you are satisfied with our service and look forward to serving you again in the near future. Cheers!

Posted 4 years ago

“My experience with Craftshack has been outstanding! Their selection is terrific,ordering is easy,and service is great! If you like good crafts,this is your jam!”

Helpful Report

Posted 4 years ago

Thank you for your positive comments and 5-star rating. We are privileged to have you as one of our customers and look forward to serving you again soon. Cheers!

Posted 4 years ago

“Super quick delivery, and awesome selections! Shop here at least once a month...”

Helpful Report

Posted 4 years ago

Thank you for the 5-star rating and your loyalty. We're so glad to see that you are satisfied with our delivery service and look forward to serving you again in the near future. Cheers

Posted 4 years ago

“I like that I can order any time with as many or less as I like. I pick, not the company. Tx”

Helpful Report

Posted 4 years ago

Thank you for your 5 star review! We are glad to see that you like the flexibility of ordering when ever you like and hope to see you again soon. Cheers!

Posted 4 years ago

“Service is prompt and product is shipped quickly and efficiently. Selection of product is typically quite good although pricing can sometimes reflect a pretty hefty premium.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us a review. We are privileged to have you as one of our customers. We take pride in our ever-growing collection and rare beers and work hard to make sure we can cater to customers' needs and request. If there's anything you need, please know we're always a phone call away. Hope to see you again soon! Cheers

Posted 4 years ago

CraftShack.com is rated 4.8 based on 871 reviews