CraftShack.com Reviews

Name: CraftShack.com
Rating: 4.80

4.8 Rating 871 Reviews

98 %

of reviewers recommend CraftShack.com

Company Reviews

Metrics

Info

4.8

Based on 871 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About CraftShack.com:

CraftShack is the most trusted online bottle shop in the country, serving since 2013.

Visit Website

Phone:

8889202630

Email:

orders@craftshack.com

Location:

MADE IN USA © CraftShack, Inc.

CraftShack.com 5 star review on 2nd December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Professionalism, excellent customer care service. Absolutely satisfied”

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Posted 5 years ago

Thank you for your 5-star rating. We're so glad to hear that you're satisfied with our service. Please come visit us again soon! Cheers!

Posted 5 years ago

“Good selection of brews I can't get local, quick shipping. Love it!”

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Posted 5 years ago

Hi Steven, thank you for sharing your review. We are thrilled to hear that you're able enjoy brews you can't get locally, please visit us again soon! Cheers!

Posted 5 years ago

“Excellent beer selection, fast shipping and fantastic customer service. 5 stars!”

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Posted 5 years ago

Your review means a lot to us. Thank you for choosing CraftShack. We look forward to your next order!

Posted 5 years ago

“Craft shack is a very responsive and efficient business.They communicate with you if there are any shipping issues and quickly resolve any problems with your order. The only improvement i could suggest would be wider selection of beers.”

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Posted 5 years ago

Thank you for sharing this great review! Please visit us again soon! Cheers!

Posted 5 years ago

“I love this company as it has allowed me to try some beers I can't find locally, especially the Deftones collaboration beers with Belching Beaver! I just wish shipping was a bit cheaper and faster as sometimes I have to wait a few weeks to get my beer. But I love this company and will continue to order more🍻”

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Posted 5 years ago

“Wow, excellent selection, fast dependable shipping and excellent customer service! My go to for my beer addiction!”

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Posted 5 years ago

Thank you for taking the time to leave us a review. We are privileged to have you as one of our customers. We take pride in our ever-growing collection and work hard to make sure we can cater to customers' needs and request. If there's anything you need, please know we're always a phone call away. Hope to see you again soon! Cheers

Posted 5 years ago

“Customer service top notch, fast shipping, hassle free, and packaged great! Thank you!”

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Posted 5 years ago

Thank you so much for your 5-star review and positive words, we hugely appreciate it. If there's anything you need, please know we're always a phone call away. Hope to see you again soon!

Posted 5 years ago

“Best customer service! Excellent choice of the newest selection in craft beer! ❤️🍻🍻❤️”

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Posted 5 years ago

Hi Brendan! Thank you very much for your five-star feedback. We are looking forward to your next order! Cheers!

Posted 5 years ago

“I’ve ordered from Craftshack several times and have had nothing but good experiences with them. The selection of beer is great. Orders are fulfilled in a timely manner, and well packed when shipped. Great customer service too!! - responsive and prompt. Looking forward to placing my next order!”

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Posted 5 years ago

Thank you so much for your 5-star review! We're happy to hear that you found our service seamless without any faults. If there's anything you need, please know we're always a phone call away. Hope to see you again soon!

Posted 5 years ago

“Amazing selection! Shipping cost is great and allows you to buy and try lots of different stuff with one low shipping cost! Plus email updates for stuff you may like or when sold out things are back in stock is one more great feature!”

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Posted 5 years ago

We appreciate you taking the time to leave us a review. If there's anything you need, please know we're always a phone call or email away. Cheers!

Posted 5 years ago

“Really easy to find the product. Better product availability than the competition. Good pricing. Quick & accurate delivery !”

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Posted 5 years ago

Thank you for your 5-star review! Hope to see you again soon!

Posted 5 years ago

“Great company! They ship fast. They have an awesome rewards program. I have dealt with customer service one time to change where my order would be picked up and they were very friendly and knowledgable. Oh, and they have beer.”

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Posted 5 years ago

Thank you for the positive review, John! We're happy to hear that our customer service team was able to help assist you with receiving your shipment and that you are using our rewards program. Thank you for choosing CraftShack, and please visit us again soon!

Posted 5 years ago

“Have a great variety of beers by style and brewery. Easy purchasing process, clear shipping policy and timely delivery.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us a review. We are privileged to have you as one of our customers. We take pride in our ever-growing collection of beers. If there's anything you need, please know we're always a phone call away. Hope to see you again soon!

Posted 5 years ago

“CraftShack is a great company. My brother in law is a huge craft beer fan, so I got this for him as a gift. He absolutely loved it. Then I got one for my brother as a gift and he was so happy to receive it. Will definitely continuing purchasing from here. Great customer service and a great product!”

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Posted 5 years ago

Hi Kathryn, thank you for the 5-star review and choosing CraftShack. We truly appreciate your support. If there's anything you need, please know we're always a phone call away. Hope to see you again soon!

Posted 5 years ago

“Craftshack consistently has a great offering of beers. I love the selection.”

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Posted 5 years ago

Hi Seth! We appreciate you taking the time to leave us a review. We are privileged to have you as one of our customers and hope to see you again soon! Thank you for your business!

Posted 5 years ago

“Love the beer selection and great customer service. Been a customer for a few years and I am very happy. Cheers”

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Posted 5 years ago

Hi Mark, thank you for taking the time to leave us a review. We are privileged to have you as one of our customers. If there's anything you need, please know we're always a phone call or email away. Cheers!

Posted 5 years ago

“I absolutely love Craftshack! They are constantly getting in new brews and the selections are awesome! I have purchased around 8 different orders and they arrive in a timely manner and have been packaged well to minimize breakage. The customer service is also quick with responses and resolving issues when they arise. Case in point, they sent me the wrong variation of a brew and I didn’t catch it till 2 days later when I was looking over my bottles and I immediately took pictures and sent an email to them explaining what happened and they apologized and got the right brew sent out to me with my following order. Customer satisfaction all the way from them! I highly recommend Craftshack to anybody that wants to explore a later selection of craft brews that you don’t get around your area, I have even turned friends on to them in the short amount of time I have been using them. The perks are also awesome with getting points placed in your Craftshack wallet for purchases and reviews and they can go towards saving money on shipping! It’s a win/win for everybody!”

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Posted 5 years ago

Thank you Jeff for taking the time to share about your experience. It is wonderful to hear that you were satisfied with our customer service team and we were able to provide you with the excellent experience that we strive to provide all our customers. Thank you for choosing CraftShack, we are privileged to have you as one of our customers and look forward to your next order. Cheers!

Posted 5 years ago

“Great selection, easy to find other beers I can get locally and pkg shipping is excellent”

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Posted 5 years ago

Thank you David for your 5-star review! We take pride in our ever growing collection and glad you are able to purchase beers you can't get locally! If there's anything you need, please know we're always a phone call or email away. Hope to see you again soon!

Posted 5 years ago

“My experience with Craftshack has been outstanding!They offer a wide variety of craft beers that ordinarily,would not be accessible by me.The turnaround from ordering to delivery is fast and efficient. If you are a craft beer fan,I highly recommend this service!”

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Posted 5 years ago

Hi Mark, thank you for the positive review! We are grateful to have you as a customer! If there's anything you need, please know we're always a phone call or email away. Cheers!

Posted 5 years ago

“Craftshack is my go-to to feed my “IPA addiction” for beers that aren’t distributed in my state. Pricing is competitive; and they pack well and ship quickly. Customer service is an A+ should you need to reach out to them for any reason. They also sell a variety of other spirits. Highly recommended.”

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Posted 5 years ago

Thank you for sharing this great review! We are thrilled that you still get to enjoy your favorite IPA's and are privileged to have you as a customer. Thank you for choosing CraftShack and look forward to your next order. Cheers!

Posted 5 years ago

CraftShack.com is rated 4.8 based on 871 reviews