CraftShack.com Reviews

Name: CraftShack.com
Rating: 4.80

4.8 Rating 871 Reviews

98 %

of reviewers recommend CraftShack.com

Company Reviews

Metrics

Info

4.8

Based on 871 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About CraftShack.com:

CraftShack is the most trusted online bottle shop in the country, serving since 2013.

Visit Website

Phone:

8889202630

Email:

orders@craftshack.com

Location:

MADE IN USA © CraftShack, Inc.

CraftShack.com 5 star review on 2nd December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've had a great experience, during both the online experience and contact with customer support. With over 10 orders now, I plan to keep coming back. The selection is amazing.”

Helpful Report

Posted 5 years ago

Thank you for your 5-star rating. We take pride in our ever-growing collection and work very hard to offer the industries best rewards program, backed by our 100% satisfaction guaranteed and the best customer support team. We are privileged to have you as one of our customers and look forward to your next order!

Posted 5 years ago

“I enjoy the fact that Craftshack supplies me a legitimate outlet to access certain beers I wouldn’t otherwise be able to obtain, based on where I live at.”

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Posted 5 years ago

Thank you for your positive comment and 5-star rating. We are privileged to have you as one of our customers and look forward to your next order! Cheers

Posted 5 years ago

“Craft shack is a great way to find beers that local places don’t carry and always delivers my order in a timely manner.”

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Posted 5 years ago

Thank you for the 5-star rating. We're so glad to hear that you are satisfied with our delivery service and that you're able to enjoy beers you cannot get locally. Hope to see you again soon. Cheers!

Posted 5 years ago

“CraftShack has been a great source to find gluten-free beers that are not locally available.”

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Posted 5 years ago

Thank you so much for your 5-star review! We take pride in our ever-growing collection and work hard to make sure we can provide to all our customers' needs. If there's anything you need, please know we're always a phone call or email away. Hope to see you again soon! Cheers!

Posted 5 years ago

“I’ve been a customer with Craftshack over two years. Hands down the best beer delivery service for hard to get craft beers and liquors. My go to for new and my favorite brews!”

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Posted 5 years ago

Thank you for your 5-star rating and review! We are pleased to hear that you've been satisfied with our service and that we're you go to for your new and favorite beers. Hope to see you again soon! Cheers

Posted 5 years ago

“Great place to find beers not available in my area. Just wish price with shipping was less.”

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Posted 5 years ago

Thank you for your 4-star rating and review! Don't forget to take full advantage of our rewards program which offers shipping perks and additional discounts by leaving product reviews, and other activities. :) To learn more about your CraftShack Wallet, check out the link below: https://craftshack.com/pages/craftshack-wallet-welcome-to-our-rewards-program Thanks again for using our service. Hope to see you again soon! Cheers

Posted 5 years ago

“I live in a smaller town, so CraftShack allows me to get great beers that are not distributed in my area. Pseudo Sue, Revision, and many other high rated goodies. All for a standard shipping rate. If you enjoy chasing craft beers this is a solid option! Cheers”

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Posted 5 years ago

Thank you for much for your 5-star review! We're happy to hear that you are pleased with our service and you're able enjoy beers that you cannot get locally. If there's anything you need, please know we're always an email or phone call away. Hope to see you again soon! Cheers!

Posted 5 years ago

“Great beer and quick response . A great website where you can get rare beers!”

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Posted 5 years ago

Thank you for taking the time to write you review. We are privileged to have you as one of our customers and look forward to your next order. Cheers!

Posted 5 years ago

“Great selection of craft beers!”

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Posted 5 years ago

“Good selection and fast shipping.”

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Posted 5 years ago

“I search for the best stouts and I found them at Craftshack, best of all the selections and the easy shipping makes it a quick and easy site to use. Please continue the great service, and feel free to add more stout selections.”

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Posted 5 years ago

“Great customer reward program and speedy delivery. A differentiated feature would be the ability to add bottles to a box over time. I often see a few bottles I want but not enough for a box then they sell out.”

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Posted 5 years ago

Thank you for your 5-star review and feedback! We could definitely see how you want to have a feature like that. Right now, we don't have anything like that in place, but we've heard that request quite a bit, so maybe we will do so in the future. Thank you again for sharing your feedback with us! Cheers!

Posted 5 years ago

“Craftshack my online store of choice for finding beers that I can find in my area,”

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Posted 5 years ago

Thank you for choosing CraftShack. Your review means a lot to us. We are privileged to have you as our customer and look forward to your next order. Cheers!

Posted 5 years ago

“I love Craftshack! They always have some unique beers that I can't get over here in Maine. The beers are well packed and have always arrived safely. Thank you for being awesome!”

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Posted 5 years ago

Thank you for sharing this great review! We take pride in our ever-growing collection, so we are happy that you get to enjoy beers you can't get locally. Thank you for choosing CraftShack, and please visit us again soon!

Posted 5 years ago

“Living where I have to live, there are few options for receiving beer from online sources. Fortunately, dealing with your site has been a breeze. The search option usually works fast. There are always some products that you don't carry that I would really like to buy, like Sierra Hoptimum in season, Ninkasi IPAs. But I always find something of interest. Feedback during the delivery phase has been good. Is there a way to have you hold a shipment at FedEx Office?”

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Posted 5 years ago

Thank you for taking the time to leave us a review, Michael! We take pride in our ever-growing collection and work hard to make sure we can cater to customers' needs and request, so if there a specific product you're looking, please don't hesitate to reach out to our Customer Service Support team (here -->https://bit.ly/34VAUYT), they'll be happy to check product availability for you. In regards to your last question, hold at location for pick-up is definitely an option. Again, simply, send our awesome customer service team a request ticket using the link above, and they'll make that happen for you. Thank you for your support. We are privileged to have you as one of our customers and hope to see you again soon! Cheers!

Posted 5 years ago

“Nice selection of beers not available in the NW. Fast shipping is nice as well.”

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Posted 5 years ago

“I love the convenience and selection of CraftShack. It’s my go-to site for accessing beer and liquor not commonly found on my store shelves. I’ve been a regular customer for years.”

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Posted 5 years ago

“Great selection. I've been able to great beers over the years that I could not get locally.”

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Posted 5 years ago

Hi Cindy, your review means a lot to us. Thank you for choosing CraftShack. We look forward to your next order!

Posted 5 years ago

“Excellent beer selection that I can't get locally!!”

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Posted 5 years ago

“Craft Shack has a really wide and great selection to pick from. Craft Shack all the way!”

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Posted 5 years ago

Thank you for your positive comment and 5-star rating. Feel free to call us or send us an email if there is anything we can help you with. Cheers!

Posted 5 years ago

CraftShack.com is rated 4.8 based on 871 reviews