CraftShack.com Reviews

Name: CraftShack.com
Rating: 4.80

4.8 Rating 871 Reviews

98 %

of reviewers recommend CraftShack.com

Company Reviews

Metrics

Info

4.8

Based on 871 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About CraftShack.com:

CraftShack is the most trusted online bottle shop in the country, serving since 2013.

Visit Website

Phone:

8889202630

Email:

orders@craftshack.com

Location:

MADE IN USA © CraftShack, Inc.

CraftShack.com 5 star review on 2nd December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Craftshack has been a lifesaver for me in a small town. They are at the top of their game with an amazing selection of Hazy IPAs and quick order turn around times. They have been my go to online beer delivery.”

Helpful Report

Posted 4 years ago

Thank you very much for your feedback. It is great to read that we're your go to store to quench your thirst, and that you were satisfied with our selection and service. We are privileged to have you as a customer and look forward to your next order. Cheers

Posted 4 years ago

“Excellent selection. Like that they are getting breweries like equilibrium and the other half.”

Helpful Report

Posted 4 years ago

Thank you for sharing your review! We're happy to read that you are pleased with our service. Our team has been working hard to add new breweries to our ever-growing collection. We are privileged to have you as one of our customers and look forward to your next order. Cheers!

Posted 4 years ago

“While the shipping is a bit pricey, we love the variety of beers we can get!”

Helpful Report

Posted 4 years ago

Thank you so much for your 5-star review! We are glad to read that you love the variety of beer we office. As for your comment about our shipping cost, our team designed a page to help you take advantage of our flat rate shipping program. Please refer to this page to learn more about how to fill your box to get more for your buck: https://bit.ly/2TPiXIy. Lastly, be sure you take full advantage of our rewards program which offers shipping perks and discounts with the points you earn for every purchase, so sign up today, it only takes a second: https://craftshack.com/account/register Thank you for your business. We hope to see you again soon! Cheers

Posted 4 years ago

“Have an amazing selection of beers that my local Total Wine or packing store never have. I'm excited to check every email CraftShack sends to see what's new. I was also able to order a Heady Topper from them which I never thought would be possible.”

Helpful Report

Posted 4 years ago

“A great way to sample beers that are unavailable in your area. Fast service and great selections!”

Helpful Report

Posted 4 years ago

Thank you for the 5-star rating. We're so glad to read that you've been satisfied with our service and you've been able to enjoy beer you cannot get locally. We appreciate your review and look forward to your next purchase. Cheers!

Posted 4 years ago

“excellent choice of beers. fast shipping. great perks.”

Helpful Report

Posted 4 years ago

Thank you for your review! We're happy to read that you are pleased with our service. We are privileged to have you as one of our customers and look forward to your next order. Cheers!

Posted 4 years ago

“CraftShack is perfect for sending someone their favorite drink or congratulating them, but I would not buy for myself. While they have great variety, I don’t think the rewards program justifies the higher costs. Also, shipping has been slow in my experience.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us a review! We like to extend to you our most sincere apologies that our service did not meet your expectations and would love to make it right, so our customer care team will reach out to you directly with a resolution. Cheers!

Posted 4 years ago

“great site to order craft beer that is not available in my home state. love the variety and unique breweries that i am able to select from. i even order an assortment of seltzers for mmy daughter and friends at college. great service, and products always arrive packed very securely and in perfect shape!”

Helpful Report

Posted 4 years ago

Thank you for taking the time to write us a review. We are pleased to read that our service and products has met your expectations. We are privileged to have you as a customer. We look forward to your next order! Cheers

Posted 4 years ago

“Being able to find a first class establishment that can kill my thirst in a moments notice is incredible. Very easy to order beer that I can’t get on the east coast.... very quickly with great communication thru emails. Cheers!”

Helpful Report

Posted 4 years ago

Thank you for much for your 5-star review! We take pride in our ever-growing collection, so we're happy that you've been satisfied with our service and selection. We are privileged to have you as a customer and look forward to your next purchase. Cheers!

Posted 4 years ago

“Fabulous beer selections, from hard to come by sellers, especially if you live on the Midwest. Shipping can get costly, but you can earn points to make it less so, and some options include shipping. In the end, I’m paying bar price for beer at home, and the selection can make it worth it!”

Helpful Report

Posted 4 years ago

We appreciate you taking the time to leave us a review. We are glad to read that you utilize our flat rate shipping to get more for your buck and that you get to enjoy different craft beers you're unable to get locally . Thank you for your business. Please visit us again soon. Cheers!

Posted 4 years ago

“Great site that offers access to West Coast beers that I wouldn't be able to try otherwise. Always fast shipping with all the beers packed perfectly to make their trek across the country.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to write us a review and the 5-star review. We are happy to read that your experience with us have been good and that you've been able to enjoy West beers that you wouldn't be able to try locally. We appreciate your business and hope to see you again soon! Cheers, Team CraftShack

Posted 4 years ago

“Great folks, competitive prices and fast delivery!”

Helpful Report

Posted 4 years ago

Thank you so much for taking the time to leave us review! Your review means a lot to us and we look forward to serving you again soon. Cheers!

Posted 4 years ago

“I love the web site. This is a great chance to get beer from our of my area and try new things. I've ordered multiple times and it always arrives quickly and well-packed. I highly recommend you give it a shot.”

Helpful Report

Posted 4 years ago

Thank you for the 5-star rating and for taking the time to write us a review. We are glad to read that you're able to enjoy products out of your area and that our service met your expectations. We are privileged to have you as one of our loyal customer and look forward to your next purchase! Cheers!

Posted 4 years ago

“Delivers beer amazingly!”

Helpful Report

Posted 4 years ago

Thank you for taking the time to write us a review. We are privileged to have you as a customer and we hope to see you again soon! Cheers

Posted 4 years ago

“Great site to find new Hazy Ipa’s and shipping is quick.”

Helpful Report

Posted 4 years ago

Thank you so much for your 5-star review! We're happy to read that our site is great for new Hazy IPA's and that your shipping experience have been quick. We are privileged to have you as a customer. If there's anything you need, please know we're always a phone call or email away away. Hope to see you again soon. Cheers!

Posted 4 years ago

“Great variety of high quality beers. Always fast and secure shipping.”

Helpful Report

Posted 4 years ago

Hi David, we appreciate you taking the time to leave us a review. We are privileged to have you as one of our customers and look forward to your next order! Cheers

Posted 4 years ago

“Great selection, often include many hard-to-find beers. Gives me access to many breweries that I would struggle to find any other way. Great interface - very customer friendly. Fully integrated setup, works great. Only downside is that they are literally all the way across the country, so it take a while for the beer I order to arrive.”

Helpful Report

Posted 4 years ago

Thank you for sharing your review about our newly updated interface. We are delighted to hear that you're able to enjoy breweries you don't typically have access to and honored to have you as one of our customers. Shipping may take a while if transit falls on the weekend, so a good rule of thumb is to place orders Thursday/Friday so it can go out on Monday. :) Again, thank you for your review and look forward to your next purchase. Cheers!

Posted 4 years ago

“We have been ordering from CraftShack since the summer. During Covid we haven't been going to the grocery store but we are delighted to still be able to support craft brewers. They have a great selection and it's been a fun way to try beers we wouldn't normally have access to. They also ship really quickly! Highly recommend.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to write us a review and the 5-star review. We are happy to read that your experience with us have been good and that you've been satisfied with our selection. We appreciate your business and hope to see you again soon! Cheers, Team CraftShack

Posted 4 years ago

“Craftshack makes shopping for beer online feel like browsing the beverage aisle at my local grocery store. I’ve only placed a handful of orders over the past few months, but it already seems like second nature to browse through the cultivated selection and pick new favorites.”

Helpful Report

Posted 4 years ago

Thank you for sharing your review! We're happy to read that our platform feels like your browsing the beverage aisle at your local store and that you've been pleased with our service. We take pride in our ever-growing collection and work hard to make sure we can cater to everyone's taste palate. We are privileged to have you as one of our customers and look forward to your next order. Cheers!

Posted 4 years ago

“Craft shack has a good selection of craft beverages that cover multiple styles of beer. I have been able to get things that I wouldn’t be able to normally get in my area of the country.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to write us a review and the 5-star review. We are happy to read that you've been satisfied with our selection and that you're able to enjoy product that you wouldn’t be able get locally . We appreciate your business and hope to see you again soon! Cheers, Team CraftShack

Posted 4 years ago

CraftShack.com is rated 4.8 based on 871 reviews