CraftShack.com Reviews

Name: CraftShack.com
Rating: 4.80

4.8 Rating 871 Reviews

98 %

of reviewers recommend CraftShack.com

Company Reviews

Metrics

Info

4.8

Based on 871 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About CraftShack.com:

CraftShack is the most trusted online bottle shop in the country, serving since 2013.

Visit Website

Phone:

8889202630

Email:

orders@craftshack.com

Location:

MADE IN USA © CraftShack, Inc.

CraftShack.com 5 star review on 2nd December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of the few good sites I can go to, to order beer online. As is true for all sites I would be happy to see a larger selection of less expensive bottles”

Helpful Report

Posted 6 years ago

We appreciate you taking the time to leave us a 4-star review! We're happy to have you as one of your customers and I'll be sure to share your feedback about the selection from less expensive bottles amongst our team. If there's anything you need, please know we're always a phone call away. Hope to see you again soon!

Posted 6 years ago

“I love my glasses and the little note enclosed with them was a cool/fun touch :)”

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Posted 6 years ago

Hi Tina, hearing that you loved your glasses and the little note is the best thing we could hope for! Your review means a lot to us. Thank you for choosing CraftShack. We look forward to your next order!

Posted 6 years ago

“Great way for me to get the tasty beers from the west coast way out here in Wisconsin!!”

Helpful Report

Posted 6 years ago

Thank you for taking the time to write us a review. It is great to hear we were able to provide you with tasty beers you cannot get in Wisconsin. We are privileged to have you as one and look forward to your next order!

Posted 6 years ago

“Good beers and fast shipping. Salud!”

Helpful Report

Posted 6 years ago

Hello Evelio, thank you for your 4-star rating. We're so glad to hear that you've found our delivery timely. Enjoy your brews and please come visit us again soon! Cheers!

Posted 6 years ago

“I sent my nephew some Bell’s Anniversary Cherry Stout. Delivered promptly and he loved it!”

Helpful Report

Posted 6 years ago

Thank you for the 5-star rating. We are pleased to hear that you got exactly what you wanted out of your online-buying experience with us at CraftShack and that your nephew enjoyed brews. Thanks again for your review and look forward to your next purchase!

Posted 6 years ago

“Shipping is a little high.”

Helpful Report

Posted 6 years ago

Thank you so much for your 4-star review! Our team designed a page to help you take advantage of our flat rate shipping program. Please refer to this page to learn about how to fill your box to get more for your buck: https://craftshack.com/pages/order-fulfillment Also, be sure to sign up and take full advantage of our new rewards program which offers shipping perks and additional discounts by leaving product reviews, and other activities. :) To learn more about your CraftShack Wallet, check out the link below: https://craftshack.com/pages/craftshack-wallet-welcome-to-our-rewards-program Thanks again for using our service. If there's anything you need, please know we're always a phone call away. Hope to see you again soon!

Posted 6 years ago

“Great delivery service.”

Helpful Report

Posted 6 years ago

Thank you for the 5-star rating. We're so glad to hear that you are satisfied with our delivery service. We really appreciate your review and look forward to working with you again in the near future. Thank you!

Posted 6 years ago

“Good selection, great way to try something new and send craft beers as a gift!”

Helpful Report

Posted 6 years ago

Hi Sarah, we are pleased to hear that you got exactly what you wanted out of your online-buying experience with us at CraftShack. If there's anything you need, please know we're always a phone call away. Hope to see you again soon!

Posted 6 years ago

“I bought Belching Beaver/Deftones SwerveCity IPA for the first time because they’re my favorite band and that’s the last of their beer I haven’t tried and I was very satisfied with my order.. the beer tasted great and it is now my favorite. Thank you for having it in stock...”

Helpful Report

Posted 6 years ago

Thank you so much for your 5-star review! We're happy to hear that you found a new favorite and that your first time buying experience was positive without any faults. If there's anything you need, please know we're always a phone call away. Hope to see you again soon!

Posted 6 years ago

“This company allowed me to buy my husband his favourite beer moose drool that stopped distributing to Texas Thank you!”

Helpful Report

Posted 6 years ago

On behalf us all of us at CraftShack, I would like to thank you for sharing this great review! We are thrilled that your husband still gets to enjoy his favorite beer. Thank you for choosing CraftShack, and please visit us again soon!

Posted 6 years ago

“Good way to find craft beer that cannot be had locally. However, prices are a little high, and rare beers sell out extremely fast. Still, i find myself placing a few orders each year, and have been very happy with customer service. I had broken bottles damaged cans in one shipment, and was given fair credit toward my next shipment.”

Helpful Report

Posted 6 years ago

Hi Jeff, thank you for taking the time to write about your experience. It is wonderful to hear that you were satisfied with our customer service team and we were able to provide you with the excellent experience we strive to provide all our customers. We are privileged to have you as one and look forward to your next order. Thank you for your business!

Posted 6 years ago

“Quick and easy website. It’s a great way to try beers from all over the country.”

Helpful Report

Posted 6 years ago

Thank you for your positive comments and 5-star rating. We're happy that we can offer tasty beers that you can't get locally and we're grateful to have you as a customer. Feel free to call us or send us an email if there is anything we can help you with. Cheers!

Posted 6 years ago

“Just received my second order from you guys and I was very happy with the entire process from placing to order to receiving my delicious beer. My Deftones collection is now complete. And I will be buying more beers from you in the future. Thanks”

Helpful Report

Posted 6 years ago

Hi Kelli, we appreciate you taking the time to leave us a review. It's awesome to hear that you've been using our website to complete your Deftones collection and that your buying was positive without any errors. We are privileged to have you as one of our customers and look forward to your next order! Thanks again!

Posted 6 years ago

“Super user friendly and really helped making a 21st gift easy!”

Helpful Report

Posted 6 years ago

Thank you so much for taking the time to leave a 5-star review! We are glad that you found our website user-friendly when creating a birthday for someone and that it was easy to use. Thank you for your business and hope to see you again soon!

Posted 6 years ago

“A Mecca of rare and hard to acquire beer from around the world. You have a lifetime customer in me.”

Helpful Report

Posted 6 years ago

Hi Nathan. thank you for taking the time to leave us a review. We are privileged to have you as one of our customers. We take pride in our ever-growing collection and rare beers and work hard to make sure we can cater to customers' needs and request. If there's anything you need, please know we're always a phone call away. Hope to see you again soon!

Posted 6 years ago

“Love Craftshack. I'm a huge Mikkeller fan and they always have a good stock of their beers and liquiors. Cheers”

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Posted 6 years ago

“Was surprised with the fast shipping and the product they had for sale, really enjoying the new rewards wallet!”

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Posted 6 years ago

“I have used Craftshack more for spirits that beer, which I know seems odd. Blanton's has long been one of my favorite bourbon's, and these days is really hard to find. Twice now in the last year Craftshack has managed up a few bottles, and emailed about it in their newsletter. Quick shipping and careful packaging too. However you're finding these bottles, keep it up!”

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Posted 6 years ago

“Excellent selection. Great customer service.”

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Posted 6 years ago

“Best place to get the best beers”

Helpful Report

Posted 6 years ago

CraftShack.com is rated 4.8 based on 871 reviews