CraftShack.com Reviews

Name: CraftShack.com
Rating: 4.80

4.8 Rating 871 Reviews

98 %

of reviewers recommend CraftShack.com

Company Reviews

Metrics

Info

4.8

Based on 871 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About CraftShack.com:

CraftShack is the most trusted online bottle shop in the country, serving since 2013.

Visit Website

Phone:

8889202630

Email:

orders@craftshack.com

Location:

MADE IN USA © CraftShack, Inc.

CraftShack.com 5 star review on 2nd December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Craftshack.com has been my go-to beer store for years now! Keeping me up to date on excellent new hard-to-find brews, and bringing them to my door accurately every time. With the new shipping and rewards updates it's even better!”

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Posted 6 years ago

“They make it very easy for you to choose the beers of your liking. They have it all!”

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Posted 6 years ago

“Have never had a bad experience with Craft Shack and get way more beer per shipment than most other retailers. I have ordered a few different times and will continue to.”

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Posted 6 years ago

“Great experience!”

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Posted 6 years ago

“These guys are awesome. And have the best beers. Since the inception of their rewards program it is great as you can use points to cut the shipping down.”

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Posted 6 years ago

“My last order was in two boxes. I received the second box almost a week after the first one. This seemed a little odd.”

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Posted 6 years ago

Hello Gary, thank you for your review. We're deeply sorry to hear that you were not fully satisfied with your experience with us and would like to stand by our 100 % satisfaction guarantee by making this right for you. So someone from our customer advocate team will give you a call! Again, we are so sorry to hear about your experience and hope that we can move forward and find a solution.

Posted 5 years ago

“Great selection of craft beers. Very fast turnaround and shipping. Highly recommended...”

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Posted 6 years ago

Hi James! We appreciate you taking the time to leave us a review. We are privileged to have you as one of our customers and hope to see you again soon! Thank you for your business!

Posted 6 years ago

“Easy ordering and great selection!”

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Posted 6 years ago

“CraftShack has consistently provided a great selection of hard to find craft beers and even popular craft beers at a great price. The convenience of getting these beers shipped to my house is so great and way beyond any other vendor in this space. You will always get what you order from CraftShack and they have always provided top-tier service. The beers always come in fresh and never out-dated.”

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Posted 6 years ago

Thank you for your 5-star review! We're happy to hear that you that you found our service convenient and that your buying/shipping experience has been great. We take pride in our ever-growing collection and do our absolute best to ensure that the product arrives the way the maker intended it to taste. Thank you again for the review. If there's anything you need, please know we're always a phone call away. Cheers!

Posted 6 years ago

“Great selection and timely delivery. I've never been sent an out-of-date IPA and I love the convenience of shopping for great beer from home. Highly recommend for all beer connoisseurs!”

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Posted 6 years ago

Hi Kurt, thank you for your 5-star rating. We're so glad to hear that your shopping experience and beers meet your expectation. We are privileged to have you as one of our customers and look forward to your next order! Thanks again! Cheers!

Posted 6 years ago

“I’m impressed with the shipping cost estimating tool. It’s easy to minimize the Fedex cost by adjusting the size of order so that it just fits in a standard box (or two)”

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Posted 6 years ago

Hi Matt, thank you so much for your 4-star review! We're happy to hear that you were impressed with the flat rate shipping program our team designed. Also, be sure you take full advantage of our new rewards program which offers shipping perks and points by leaving product reviews, and other activities. :) To learn more about your CraftShack Wallet, check out the link below: https://craftshack.com/pages/craftshack-wallet-welcome-to-our-rewards-program Thanks again for using our service. If there's anything you need, please know we're always a phone call away. Hope to see you again soon!

Posted 6 years ago

“Good customer service.”

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Posted 6 years ago

“I love to leverage craft shack to grab San Diego beers that I just get get out in Chicago. I’ve also been able to get a few stouts that don’t see distro it here. Only downfall is that it is hard to get Ipa’s super fresh as they usually have to wait a few weeks before they can make them available for purchase on the website.”

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Posted 6 years ago

Thank you so much for your 4-star review! At CraftShack, we never want to leave a customer unsatisfied, as it is our commitment to guarantee 100% satisfaction. Quality control is our top priority, so if a product you receive doesn't meet your expectations, please don't hesitate to contact our Customer Service team at orders@craftshack.com - they are is always available to help. Lastly, our team designed a newsletter email in order to keep our customers informed on the newest arrivals and back in stock product, so please be sure you are signed up to stay in the know: http://bit.ly/2BgWoBO Thank you again for sharing your feedback with us and look forward to your next order!

Posted 6 years ago

“So far, I am very pleased. I was able to get a variety of beers that I don't typically see in my craft beer stores near me. I love the variety and the easy to shop platform. To be fair, I ordered so much beer, that I haven't had enough time to review individual items yet. However, I won't hesitate to order again. I think the price point is a little high, but I balance that with the fact that I'm getting supply that otherwise would not be in my local stores.”

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Posted 6 years ago

Kirk, thank you for much for your 5-star review! We're happy to hear that you are pleased our service and found our website easy to use. We take pride in our ever-growing collection and work very hard to offer the industries best rewards program, backed by our 100% satisfaction guarantee and the best customer support team. If there's anything you need, please know we're always a phone call away. Hope to see you again soon!

Posted 6 years ago

“I really love being able to buy the great selection of craft beers from the comfort of anywhere. The only thing I wish is that I could select 1 or 2 at a time and have them stored for me until I fill a full box for shipping.”

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Posted 6 years ago

Thank you so much for the 4-star rating and feedback! We could definitely see how you want to have a feature like that. Right now, we don't have anything like that in place, but we've heard that request quite a bit, so maybe we will do so in the future. Thank you again for sharing your feedback with us!

Posted 6 years ago

“Had almost given up on finding Belching Beaver Peanut Butter Milk Stout until I found CraftShack. Easy ordering, quick delivery...thanks to CraftShack, I'm now enjoying one of the best stouts I've ever tasted,”

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Posted 6 years ago

Hi Charles, thank you for sharing this great review! We are thrilled that you still get to enjoy your favorite beer. Thank you for choosing CraftShack, and please visit us again soon!

Posted 6 years ago

“Easy ordering, great selections and nice packaging.”

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Posted 6 years ago

Hi Jessica, thank you for your positive comments and 5-star rating. Feel free to call us or send us an email if there is anything we can help you with. Cheers!

Posted 6 years ago

“Very good selection of Imperial Stouts! Shipping is a little spendy but well worth trying beer not served in our area!”

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Posted 6 years ago

Thank you so much for your 4-star review! Please be sure to take full advantage of our new rewards program which offers shipping perks and additional discounts by leaving product reviews, and other activities. :) To learn more about your CraftShack Wallet, check out the link below: https://craftshack.com/pages/craftshack-wallet-welcome-to-our-rewards-program Thanks again for using our service. If there's anything you need, please know we're always a phone call away. Hope to see you again soon!

Posted 6 years ago

“Great service with very prompt delivery. Have ever experienced only 1 minor issue, but their customer service department worked to immediately resolve it and exceeded my actual expectations. The flat-rate shipping is by far the best idea they have had to date, and is the reason I keep coming back (besides the great beer selection of course) more frequently than I might otherwise. Looking forward to my next box to arrive!”

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Posted 6 years ago

Thank you for the positive review, Scott! At CraftShack, we never want to leave a customer unsatisfied, as it is our commitment to see that we keep to our code of 100% satisfaction guaranteed to all our customers. So we're happy to hear that our customer service team was able to resolve your order issue immediately. Thank you again for sharing your experience with us and look forward to your next order!

Posted 6 years ago

“I found this site and I am exceptionally pleased. I have tried other sites but the variety from all over the united states is fantastic. I recommend this site to all beer drinkers”

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Posted 6 years ago

Hi Mark, thank you for much for your 5-star review! We're happy to hear that you are pleased with our service and your that buying/shipping experience was faultless. We take pride in our ever-growing collection and work hard to make sure we can provide to customers' needs. If there's anything you need, please know we're always a phone call away. Hope to see you again soon!

Posted 6 years ago

CraftShack.com is rated 4.8 based on 871 reviews