Creditfix Reviews

Name: Creditfix
Address: 4 West Regent Street, Glasgow
Rating: 4.36

4.4 Rating 2,050 Reviews

84 %

of reviewers recommend Creditfix

Company Reviews

Questions

Metrics

4.4

Based on 2,050 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01415651300

Email:

customerservice@creditfix.co.uk

Location:

4 West Regent Street
Glasgow
g2 1rw

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Creditfix 4 star review on 15th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From the initial contact, right through to the IVA being agreed and put in place Credit fix have been very helpful and reassuring. Any question I had was answered quickly and efficiently”

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Posted 7 years ago

Thanks for the feedback, so glad we could help. Adam Carey Customer Service Manager

Posted 7 years ago

“Feel very happy”

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Posted 7 years ago

Thanks for the feedback, so glad we could help. Adam Carey Customer Service Manager

Posted 7 years ago

“Reassurance good communication clearly explained everything thank you”

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Posted 7 years ago

Thanks for the feedback, so glad we could help. Adam Carey Customer Service Manager

Posted 7 years ago

“Well satisfied and good service , highly recommended and very helpful”

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Posted 7 years ago

Thanks for the feedback, I am glad that we were able to help. Adam Carey Customer Service Manager

Posted 7 years ago

“Creditfix were very helpful and understanding they took a lot of weight of my shoulders”

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Posted 7 years ago

Thanks for the feedback, so glad we could help. Adam Carey Customer Service Manager

Posted 7 years ago

“Always someone at the end of the phone or email when you needed assistence.”

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Posted 7 years ago

Great, thanks for the feedback. Glad we could help. Adam Carey Customer Service Manager

Posted 7 years ago

“They took controll of my situation and really helped sort things out and not just wanting to gain customers.”

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Posted 7 years ago

Thanks for the feedback, I am glad that we were able to help. Adam Carey Customer Service Manager

Posted 7 years ago

“THINGS STARTED OUT WELL BUT WHEN A COMPANY WHO SPECIALISE IN PPI WAS EMPLOYED TOACCESS ANY MONIES DUE BACK TO ME WITH THE INTENTION THAT THIS WOULD REDUCE THE LENGTH OF MY IVA ALL CONTACT WITH CREDIT FIX CEASED I DID RECEIVE A STATEMENT FROM THEM IN DECEMBER WHERE IT STATED THAT A LARGE SUM OF MONEY WAS RECLAIMED I HAVE TRIED TO CONTACT THEM VIA THE NUMBERS GIVEN TO ME AND ENDE UP TALKING TO A PERSON IN MALAYSIA ALL I WANTED WAS TO SPEAK TO SOMEONE WHO COULD TELL ME WHAT WAS HAPPENING TO THE MONEY FROM THE PPI!!! I WOULD LIKE SOMEON EFROM THE GLASGOW OFFICE (PREFERABLY A MANAGER) TO CONTACT ME IN PERSON ASAP OTHERWISE I WILL BE SEEKING ADVICE FROM A SOLICITOR. CHRIS SOUTH YORKSHIRE”

Helpful Report

Posted 7 years ago

Good afternoon I am really sorry to hear that you were unable to get the answers you are looking for, we are always striving to improve our service so feedback from our clients is a huge part of this. I understand that someone has now spoken with you about your concerns and explained evertrhing to you, however If you would like to discuss some of the points raised in your review then please contact me at customerservice@creditfix.co.uk or you can give me a call on 08000 431 431 which is free from mobile telephones. Kind Regards Adam Carey, Customer Service Manager

Posted 7 years ago

“Right now it seems like everything , I only recently found out none of my creditors will be paid until 12 mths of payments , I have recieved no statements apparently they don't do them , And when I have emailed requesting a call back I get told yes then get bombarded with emails . What I actually wanted was a phone call so I can update my details , it would be good if customers also had a log in to there account so they can see visually what's going on with there money and creditors .”

Helpful Report

Posted 7 years ago

Good morning I am really sorry to hear that you were unable to get the answers you are looking for, we are always striving to improve our service so feedback from our clients is a huge part of this. I will have someone investigate this today and get back to you, however If you would like to discuss some of the points raised in your review then please contact me at customerservice@creditfix.co.uk or you can give me a call on 08000 431 431 which is free from mobile telephones. Kind Regards Adam Carey, Customer Service Manager

Posted 7 years ago

“I have yet to receive a statement or any contact when forwarding creditors it's the paying a monthly fee and seeing nothing in return that's frustrating ... I moved to credit fix out from another company which always had contact and regular statements Mrs julie juby”

Helpful Report

Posted 7 years ago

Good afternoon I am really sorry to hear that you were unable to get the answers you are looking for, we are always striving to improve our service so feedback from our clients is a huge part of this. I will have a look at this today and get someone to give you a call to discuss, however If you would like to discuss some of the points raised in your review then please contact me at customerservice@creditfix.co.uk or you can give me a call on 08000 431 431 which is free from mobile telephones. Kind Regards Adam Carey, Customer Service Manager

Posted 7 years ago

“Initial contact was fantastic and i was informed exactly what was going to happen and what other options may be available to me so to that end, it was very good. However, i have since tried to call and i have emailed Creditfix several times and i have not had a response to any of my emails which contained questions and i have not been able to speak to the same person with whom i had the initial contact. Time will tell what my experience is going to be during the lifetime of the IVA”

Helpful Report

Posted 7 years ago

Good afternoon, I am really sorry to hear that you have not been receiving replys to your emails, I will investigate this today for you and find out what has happened, we are always striving to improve our service so feedback from our clients is a huge part of this. If you would like to discuss some of the points raised in your review then please contact me at customerservice@creditfix.co.uk or you can give me a call on 08000 431 431 which is free from mobile telephones. Kind Regards Adam Carey, Customer Service Manager

Posted 7 years ago

“Have never had a statement from them after being told a statement would be sent out in the post”

Helpful Report

Posted 7 years ago

Good afternoon, I am really sorry to hear that you have not received your statement, I will investigate this today for you and find out what has happened, we are always striving to improve our service so feedback from our clients is a huge part of this. If you would like to discuss some of the points raised in your review then please contact me at customerservice@creditfix.co.uk or you can give me a call on 08000 431 431 which is free from mobile telephones. Kind Regards Adam Carey, Customer Service Manager.

Posted 7 years ago

“So far so good excellent advice. Steve has helped through a difficult process”

Helpful Report

Posted 7 years ago

Thanks for the feedback, I am glad that we were able to help. Adam Carey Customer Service Manager

Posted 7 years ago

“Really helpful and made me feel at ease throughout the whole process. Thank you”

Helpful Report

Posted 7 years ago

Thanks for the feedback, I am glad that we were able to help. Adam Carey Customer Service Manager

Posted 7 years ago

“They were calm and would explain if I did not understand without making me uncomfortable.”

Helpful Report

Posted 7 years ago

Thanks for the feedback, I am glad that we were able to help. Adam Carey Customer Service Manager

Posted 7 years ago

“Mathew was very helpful and I am very pleased with the outcome of my phone calls.”

Helpful Report

Posted 7 years ago

Thanks for the feedback, I am glad that we were able to help. Adam Carey Customer Service Manager

Posted 7 years ago

“They were very helpful, understanding and friendly”

Helpful Report

Posted 7 years ago

Thanks for the feedback, I am glad that we were able to help. Adam Carey Customer Service Manager

Posted 7 years ago

“Very friendly staff who really understood me, no-one judging you for getting into a financial mess. I was put at ease immediately and everything was explained from start to finish. Excellent service”

Helpful Report

Posted 7 years ago

Thanks for the feedback, I am glad that we were able to help. Adam Carey Customer Service Manager

Posted 7 years ago

“Very professional and extremely helpful. Thank you.”

Helpful Report

Posted 7 years ago

Thanks for the feedback, I am glad that we were able to help. Adam Carey Customer Service Manager

Posted 7 years ago

“Friendly helpful staff”

Helpful Report

Posted 7 years ago

Thanks for the feedback, I am glad that we were able to help. Adam Carey Customer Service Manager

Posted 7 years ago

Creditfix is rated 4.4 based on 2,050 reviews