Creditfix Reviews

Name: Creditfix
Address: 4 West Regent Street, Glasgow
Rating: 4.36

4.4 Rating 2,050 Reviews

84 %

of reviewers recommend Creditfix

Company Reviews

Questions

Metrics

4.4

Based on 2,050 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01415651300

Email:

customerservice@creditfix.co.uk

Location:

4 West Regent Street
Glasgow
g2 1rw

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Creditfix 4 star review on 15th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am so pleased to say I am now out of my IVA thanks to Creditfix. The service I received from them was superb, the staff always professional, cheerful, helpful and polite. I cannot recommend them enough. They helped me see the light at the end of a very dark tunnel. Thank you Creditfix for all your help over the past few years.”

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Posted 7 years ago

Good Morning Mrs Rose, I am very pleased to hear you have completed your IVA & you are now debt free. Congratulations! Thank you for your review. Kind Regards, Lucy - Creditfix.

Posted 7 years ago

“Creditfix have been nothing but professional, understanding and really kind to me through a difficult period of debt. I would recommend them 100% to anyone who may find themselves in this situation.”

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Posted 7 years ago

Good Morning Anna, Thank you very much for your review. We are very glad we could help. Kind Regards, Lucy - Creditfix.

Posted 7 years ago

“you tell me. did everything I was told to do. did that.an still u phone up on a bank holi Monday.an before that u send me email about my early arrears.WHICH THERE ARE NONE.Also I have so many UNNAMBED phone calls,why DONT U NAME YOUR COMPANY?Are u so unsure of yourself.As far as im concernd IM CLEAR.Not inpressed at all with your service bearing in mind how much you are claiming.”

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Posted 7 years ago

Good Afternoon John, I am very sorry that you feel we have not dealt with your case efficiently. I am more than happy to discuss this further with you if you are free to do so? Kind Regards, Lucy - Creditfix

Posted 7 years ago

“ive not had my first payment taken yet but if all goes as they have advised it finally gives me a end date to my debts and one payment a month so hopefully swill be as I expect up to now every advisor I have spoke to are lovely polite and couldn't ask for better”

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Posted 7 years ago

Good Morning Samantha, Thank you very much for your review. Kind Regards, Lucy - Creditfix

Posted 7 years ago

“Ease the pressure of my debts”

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Posted 7 years ago

Good Morning, Thank you very much for taking the time to review the service you received :) Kind Regards, Lucy - Creditfix

Posted 7 years ago

“When it becomes a struggle, I find the support poor. I have submitted 2 income / expenditures with no response. Yet, they are quick to contact me if a payment is missed. I find Leanne I have spoken to quite rude and unfriendly . My step-dad is currently doing a debt repayment with Stepchange who I believe to be more supportive.”

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Posted 7 years ago

“Creditfix were very helpful and kept me updated on every step of the way.”

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Posted 7 years ago

Good Morning, Thank you very much for your review. We are happy to help. Kind Regards, Lucy - Creditfix

Posted 7 years ago

“Creditfix were helpful very friendly ,I don't have anyone knocking at the door demanding money, I can finally sleep at night ,would highly recommend to anyone who cant sleep at night with worry of living with debts”

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Posted 7 years ago

Good Morning, Thank you very much for your review :) Kind Regards, Lucy - Creditfix

Posted 7 years ago

“Excellent service and no complicated paperwork and they sort everything for you highly recommended”

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Posted 7 years ago

Good Morning, Thank you very much for your review :) Kind Regards, Lucy - Creditfix

Posted 7 years ago

“very very helpful talked me through everything”

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Posted 7 years ago

Good Morning Tina, Thank you very much for taking the time to leave your review. Kind Regards, Lucy - Creditfix

Posted 7 years ago

“I was in a mess but credit fix helped me see light at the end of a very long tunnel... All the staff have been friendly and haven't judged me at all.”

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Posted 7 years ago

Good Morning, Thank you very much for leaving your review :). Kind Regards, Lucy - Creditfix.

Posted 7 years ago

“Was needing help with my finances and the help I got was amazing. Fully explained about how the process works and everything put into action very quickly. I can now relax and not worry anymore. I would recommend Creditfix to anyone who needs assistance with keeping their heads above water and not drown in the mire of insurmountable debts. Very professional and extremely helpful and reassuring.”

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Posted 7 years ago

Good Morning Linda, Many thanks for taking the time to review the service you received. Kind Regards, Lucy - Creditfix.

Posted 7 years ago

“Very poor explanations and never get back to you as promised. I have been calling and emailing for over a month and I have had nothing but failed promises if call back and emails. I get a different answer every time I phone them with the same query and after being given false information regarding trying to exit my trust deed by offer of a settlement, I was advised incorrectly. After going through and providing them with everything the asked for, I was told that I could not pay the trust deed off and that I would have to pay the full balance+interest and their fees. I then asked for the figure for all of this and that was 2 weeks ago!!! Complete farce, I sent emails to customer services and all I get is a blunt reply. Completely unprofessional.”

Helpful Report

Posted 7 years ago

Good Afternoon, I sincerely apologise that you have received this breakdown in communication. If you would be able to provide me with your name, I can contact you to resolve this matter for you. Alternatively, if you can call or email on 0800 0431 431 / customerservice@creditfix.co.uk and I will be able to resolve this for you. Kind Regards, Lucy - Creditfix.

Posted 7 years ago

“Very professional and helpfull, explainef the whole process in a way you can understand.”

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Posted 7 years ago

Good morning Monica. Thank you for your review, if you do have any questions please do not hesitate to phone us on : 0800 0431 431 Regards Alistair - Creditfix

Posted 7 years ago

“By making all my payment in one is very good make my life less hardest again...thanks for that”

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Posted 7 years ago

Good morning Louis. Thank you for your review, if you do have any questions please do not hesitate to phone us on : 0800 0431 431 Regards Alistair - Creditfix

Posted 7 years ago

“They were so friendly and helpful, very straightforward, just gave them my details and they seen to everything, would highly recommend to family and friends that are struggling, wish I had contacted them sooner”

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Posted 7 years ago

Good morning. Thank you for your review, if you do have any questions please do not hesitate to phone us on : 0800 0431 431 Regards Alistair - Creditfix

Posted 7 years ago

“not recieved statement last tw years”

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Posted 7 years ago

Good Afternoon, If you could please call our Customer Service Department on 0800 0431 431 or alternatively email your details to customerservice@creditfix.co.uk we will be happy to resolve this for you. Kind Regards, Lucy - Creditfix

Posted 7 years ago

“Very good and very helpful.”

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Posted 7 years ago

Good morning Christopher. Thank you for your review, if you do have any questions please do not hesitate to phone us on : 0800 0431 431 Regards Alistair - Creditfix

Posted 7 years ago

“I investigated to possibility of an IVA and then confirmed I did not want to go ahead with it well in time for the hearing on the 30th. Since this time I have had letters from my credit card providers stating they have frozen my account. It took me sometime to put this right but I have as I do not have any missed payments and I have credit which I need. Especially as, although I received an email cobfirminf my case was ceased, I get an email today telling me £85 has been taken from my account for my 'arrangement'. This will give me hardship and an immense amount of stress far more than experience prior to contacting Credit-fix!”

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Posted 7 years ago

Good Morning Teresa, I am sorry to hear you felt the IVA was not the best option for you. Unfortunately, we must inform Creditors when you request a meeting to be held, this is why they have frozen the account. Due to the cancellation being processed for you, we would have been able to get these accounts unfrozen for you. I can only apologise for any inconvenience this has caused and that a payment has been taken in error. I can contact you regarding having this refunded if you would like? Kind Regards, Lucy - Creditfix

Posted 7 years ago

“They solved all my problems and I can't thank them enough they did everything for me I didn't have to do anything”

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Posted 7 years ago

Good afternoon Betty. Thank you for your review, if you do have any questions please do not hesitate to phone us on : 0800 0431 431 Regards Alistair - Creditfix

Posted 7 years ago

Creditfix is rated 4.4 based on 2,050 reviews