Creditfix Reviews

Name: Creditfix
Address: 4 West Regent Street, Glasgow
Rating: 4.36

4.4 Rating 2,016 Reviews

84 %

of reviewers recommend Creditfix

Company Reviews

Questions

Metrics

4.4

Based on 2,016 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Phone:

01415651300

Email:

customerservice@creditfix.co.uk

Location:

4 West Regent Street
Glasgow
g2 1rw

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Creditfix 4 star review on 15th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Normally I wouldn't post anything, but I have to this time because I got an awesome service from Ed's. Creditfix left me with a worse credit score than before I started with them. I got referred by a relative whose credit score had been boosted and I don't regret as I now have access to mortgage loans and I'm with a good credit score and still improving. Reach him on edwardstones 00 @ gmail. com to fix credit score issues”

Helpful Report

Posted 3 years ago

“Do not like texts from companies I’ve NEVER heard of or contacted. As far as I’m concerned this company is sending out phishing texts”

Helpful Report

Posted 4 years ago

“where do I start?? due to this company and wrong advice given I have been taken to court and received threatening letters to take items from my property. I have an IVA and Creditfix are supposed to help you.... it's not what I have found. They have admitted they owe me money and loosely promise to refund... in the mean time after I told them on several occasions not to take money from my account from my debit card details they completely ignored me and took it. what made it 10 times worse Is after calling them and being passed through departments and asking for money back so I can afford to pay the court judgement they caused against me they have done nothing! I have told them I am walking to work and back nearly 4 miles a day because of this and they have done nothing! they promised to call back twice and guess what..... nothing! I have been left with no option but to go to my bank to claim back through them the money I told them they were not authorised to take. I will be reporting them to the Omnibusman and look at my options because I now have a worse credit rating and I am being forced to pay another company when I was told I didnt need to as it was covered under my IVA. the treatment I have received is nothing short of shocking.... I would advise anyone thinking of using this company not to!!”

Helpful Report

Posted 4 years ago

“The worst experiance I ever had this company's staff are rude misleading and do not adhere to there word, when they where explained to that I had to take care of my mother as she had had strokes rendering mum needing full time care as this took time to sort I was short of money and wouldint ableto make payments for a couple of months they said that was acceptable but still took money I couldint afford not once but twice rendering me unable to get to work now I'm in more of a mess than I was. Would not recommend this company to anyone stay well clear is my advice.”

Helpful Report

Posted 4 years ago

“transfer from knightsbridge to creditfix wasnt well handled at all, even after 18 months terminated iva , they have left restriction on property and added an extra 6k in fees and charges , absolute shambles. they pass you from pillar to post and break numerous policys , case no with the insolvancy service becaus of unfair treatment , no contact, and we did not no or accept the fees that were upped due to the change in company, strongly recommend you do not use this company for IVA , citizen advice and a legal representative have helped me 100 times more without hefty fees !!!”

Helpful Report

Posted 4 years ago

“They have been giving me grief ,I am not well ,and they have rang me 3 times in 24 hours this must be classified as hassle ,I am going through really bad time financially and health wise ,unable to handle too much stress ,they are driving me to suicide ,I have asked for balances for my creditors as I have been with creditfix for over 3 years ,the balances from my creditors have not changed from when I started ,??? Creditfix will not give me balances ??? ,DISGUSTING scam firm I am reporting this company ??”

Helpful Report

Posted 5 years ago

“After setting up my iva it's been working fine until now we're they have upped my monthly payments and keep hassling me for payslips and paperwork I haven't got its affecting my mental health I wouldn't use them again”

Helpful Report

Posted 5 years ago

“Not happy with this company at all right now. After 5 yrs of paying, credit fix they are looking to release equity from my mortgage. I’ve been informed by the independent organisation that this will not now happen. Does this now mean I’ll have to pay for an additional year? Your guess is as good as mine as I’ve not yet been informed by credit fix of what the next options are. Secondly as I’m coming to the end of my agreement and I’ve applied for vehicle finance in order that I can continue working in order to continue making payments and not to fall into any debt. Initially they agreed and stated that I can have finance as long as it does not go over a certain threshold. I’ve sought a car, which is under the agreed threshold and credit fix are now moving the goal post and querying why the amount of the monthly payments are that amount, despite them agreeing to it in the first place. I warned credit fix this could have an impact on my employment if this was not dealt with swiftly, however they have continued to drag their feet. I wish I hadn’t entered into this agreement and just gone to the CAB. This is a dictatorship....”

Helpful Report

Posted 5 years ago

“Well I couldn’t afford repayments as I’m a single mom on benefits an they wouldn’t apply for bankruptcy so now im hiding behind the couch”

Helpful Report

Posted 5 years ago

Hi Hallam Thank you for taking the time to leave your review. I am really sorry to read your comments about what’s happened. Feedback is vital to us improving customer experience, whether this is negative or positive. Please accept our deepest apologies, our aim is to relieve you of pressure, not to cause it. We look to help you with your debts efficiently and effectively and we are sorry that we were unable to do this. Unfortunately, there are guidelines that have to be met in order to qualify for the debt solution we offer. We are continuously working to expand our services in order to help people in every possible situation. Please do not hesitate to contact us on 08000 431 431 or alternatively email us at customerservice@creditfix.co.uk should you wish to discuss this further. Kind regards, Kirstin - Creditfix

Posted 5 years ago

“Nightmare I was moved over in the middle from Knightsbridge to creditfix.. When I signed up I told them about all my creditors from the beginning..but v were still receiving letters from them..V told this to creditfix n they said to ignore them n send any letters to them by post.. V did all that .N now that v only had 6 months left of iva they r saying they r going to increase the iva for another 2 years cuz this last correspondence from the creditors they never received b4 so they have added it to the debt...N extended our plan to 2 more years..which is bulshit cuz v added all the creditors when v signed up...N they r saying they confirmed it with us b4 adding it on..which they Dint...bastards..don't recommend any1 using them...”

Helpful Report

Posted 5 years ago

“I was going through Iva process but got rejected was never given an option to make high payment to creditors never kept updated had phone up every day got told that someone will Call me back so now back To Square one thanks”

Helpful Report

Posted 5 years ago

“mmmm, very mixed reviews here, i was going to sign up, spoke to a very nice lady today, very helpful, , not sure what people are expecting , i have a large debt and was with another company, was on a DMP, and to be honest was not really happy with them, been on ssp since April, told the company who where unhelpful , i am hopefully going back to work in the next week or two, but only part time to start, phoned creditfix today, they were very helpful, told me i could go on an IVA, and it will cost me a lot less than my old DMP , and in five years i will be debt free, if this is true i will be very, very happy”

Helpful Report

Posted 5 years ago

“do not use ...i made this mistake and im now terminating my iva with credit fix ..alot of my creditors still have no paperwork from credit fix ..they are totally in the dark about my iva..they have still tried to take payment even though i put in writing about the termination ..then i get a letter stating they want 3 months bank statements ..i havent been with them 3 months yet ..i am not handing over my statements ..my circumstances are the same as the day i went with these ..they pass you around like a yo yo ..creditors are still writing ..still phoning ..they even have creditors on there that have never even heard of my name ...made up amounts tried adding £600 debt to a payday loan when it was only £100 hmmmm...so im now terminating and agreed a monthly repayment with all creditors DO NOT USE THIS COMPANY”

Helpful Report

Posted 5 years ago

“If you want a trouble free hassle free IVA do not use Creditfix. Nightmare They outsource so you cant understand on the phone, if you can get through that Is. They don't answer questions, like politicians they avoid questions. The complaints department as far as I see doesn't exist. Tried to complain few times and goes back to case worker. I Found the experience as stressful as having debts. When you get diary statement through, check it, they make a lot of it up. I'm Creditfix free, oh and debt free,”

Helpful Report

Posted 5 years ago

“Creditfix. Wouldn't go with them again Ever. They told when I was signing the papers that after 2.5 years they will help me to find a loan and I will have better credit score. After that time I rang them and they said the offer is not avaliable any longer. I wouldn't do it again. They want have look online on your bank statement. I'm single mum paying now £100a month with my 10.000 debts. I have now 2 years left with them .”

Helpful Report

Posted 5 years ago

“A person with the same name and date of birth as mine has been put onto my credit report as insolvency I have contacted credit fix and explained the account does not belong to me but they are not interested keep get passed to different people”

Helpful Report

Posted 5 years ago

“This company Creditfix has made my father bankrupt after an initial mobile phone debt escalated. Creditfix had him paying a IVA, £700 monthly out of his wages over 3 years. He was rushed to hospital 2 years ago with failing heart and organs, he had to leave his job of over 40 years. Creditfix had collected £18,000 of a £20,000 debt though the IVA yet still made him bankrupt. He has nothing the Official Receiver is currently taking his pension..Credifix do NOT help people they pray on the vulnerable. Do Not Trust this company!!!”

Helpful Report

Posted 5 years ago

“Do not use this company - unfortunately I inherited them as I took out an IVA with another company who was bought up by them. They are shambolic, ruthless but totally in competent. I am going through a living hell at the hands of this shower and now they are trying to take my house away from me by applying to the Land Registry Office. Keep away from them.”

Helpful Report

Posted 5 years ago

“This company took money Unauthorised from my bank account I had no agreement with them.”

Helpful Report

Posted 5 years ago

“This company have took money from my account without permission or agreement. I told them I didn’t want to go ahead and would allow my wage arrestment to continue to call my debits, absolutely shocking”

Helpful Report

Posted 5 years ago

Creditfix is rated 4.4 based on 2,016 reviews