Creditfix Reviews

Name: Creditfix
Address: 4 West Regent Street, Glasgow
Rating: 4.36

4.4 Rating 2,049 Reviews

84 %

of reviewers recommend Creditfix

Company Reviews

Questions

Metrics

4.4

Based on 2,049 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01415651300

Email:

customerservice@creditfix.co.uk

Location:

4 West Regent Street
Glasgow
g2 1rw

Write Your review

Tell us how Creditfix made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Creditfix 4 star review on 15th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They were very helpful,paperwork came through to my e mail address,very quickly signed and returned,took a weight of my shoulders,I had been so depressed lately over my debt,and didn't know were to turn,that was until partner of Credit fix made initial contact,and now am so glad they did,and hopefully now situation is resolved. Thank you Credit Fix”

Helpful Report

Posted 7 years ago

Good afternoon Susan. Thank you for your review, if you do have any questions please do not hesitate to phone us on : 0800 0431 431 Regards Alistair - Creditfix

Posted 7 years ago

“Very helpfull to our daily life thanks for helping me”

Helpful Report

Posted 7 years ago

Good afternoon. Thank you for your review, if you do have any questions please do not hesitate to phone us on : 0800 0431 431 Regards Alistair - Creditfix

Posted 7 years ago

“Very helpful and made me feel at ease through a very stressful time. Could not have been dealt with a nicer company.”

Helpful Report

Posted 7 years ago

Good afternoon Lindsey. Thank you for your review, if you do have any questions please do not hesitate to phone us on : 0800 0431 431 Regards Alistair - Creditfix

Posted 7 years ago

“Very friendly people who put me at ease with a professional yet relaxed attitude. Offered lots of advice and practical help and not forgetting bucket loads of patience with me!”

Helpful Report

Posted 7 years ago

Good afternoon Tammy. Thank you for your review, if you do have any questions please do not hesitate to phone us on : 0800 0431 431 Regards Alistair - Creditfix

Posted 7 years ago

“Very happy”

Helpful Report

Posted 7 years ago

Good afternoon Lindsey. Thank you for your review, if you do have any questions please do not hesitate to phone us on : 0800 0431 431 Regards Alistair - Creditfix

Posted 7 years ago

“This is Hilarious- Anyone can review on her and I'd imagine all the 5 stars are the company themselves . I'm at the beginning of an IVA and have no confidence as I have spoken to 8! Different people none of which knew what my situation is as no one left any notes.... I' m gonna head to citizens advise .”

Helpful Report

Posted 7 years ago

Goof morning, Im sorry to hear of your issues , please do get in contact with us and we can resolve any issues or queries you have. Our number is : 0800 0431 431 or you can email us at: customerservice@creditfix.co.uk. Regards Alistair - CreditFix

Posted 7 years ago

“Very good at the begining but on a feew occasions had to phone and found some of them rude and unhelpfull and speak to you llke dirt im thinking of leavin g this company and going somewhere else”

Helpful Report

Posted 7 years ago

Good morning, I am very sorry to hear of your issue , if you have any questions or issues please do not hesitate to give us a phone on: 0800 0431 431 or email us at: customerservice@creditfix.co.uk and we can review this for you further. Regards Alistair - CreditFix

Posted 7 years ago

“My IVA was sold from DSC to CreditFix in December of last year. They climbed over themselves to call me and tell me the fees were increasing from 15% to 23%. I have never received such poor customer service anywhere before. Firstly I called them to handover 50% of my annual bonus, that took 2 days to organise. I then completed their online expenditure review in April and I've had to chase in June now for a report. This has taken about 6 phone calls, and all I've received is a work of fiction around the amount of money I've paid into my scheme. I also have no knowledge of the disbursements that have been paid to my creditors. All in all, I have received nothing for the 23% that CreditFix are milking from this scheme. Phone call are never returned, the service is dire.”

Helpful Report

Posted 7 years ago

Good afternoon Trevor. Im sorry to hear of the issues you have had. In regards to the fee increase this is taken from the creditors reduced debt repayment scheme in the IVA. In regards to the online annual income and expendidure review, i do apologise for the delay on the response from the review and that has been looked into. For the dividends being paid to the creditors if you phone us on our customer service number we can supply you with the dividends that have been paid to date. Our number is 0800 0431 431 Regards Alistair - CreditFix

Posted 7 years ago

“My husband went through process of an iva to then be told it was not approved. You then continued to call my husband, why we have no idea? My husband told you that everything is to be cancelled because it was not approved anyway and what do you do..take money from his account which has now left us short for other bills. I don't suppose he will be able to get hold of you regarding this, or get his money back because noone answers the phone when we need to get in contact.”

Helpful Report

Posted 7 years ago

Good afternoon Jo. I am sorry to hear of the issues you had, in regards to a payment being taken you can get this refunded if the IVA was not approved. If you have not already got in contact with us please do call on 0800 0431 431 and we can get that refunded to you, and if you need any help in regards to what would be next step to go for we can also advise on that. Regards Alistair - CreditFix

Posted 7 years ago

“Different issue. How can you trust a company with your finances when the cant/wont keep their promises to stop making unsolicited marketing calls or do not send promised emails Kindest thing that I can call them is a cowboy outfit IMO”

Helpful Report

Posted 7 years ago

Good afternoon Jan. I am sorry to hear about that, if you could supply your number we can get you number removed from the system or if you phone up the number 0800 0431 431 we can also get that removed. Regards Alistair - CreditFix

Posted 7 years ago

“Do not start anything with this company. I have been paying them regularly every month £150 and they haven't paid a penny to my creditors. They 've lied to me that my car can be included in I'VE and now my car has been 're possessed. Most of my creditors are chasing me for payments through debt collectors. I'm in a worst position then I've been before signing with CreditFix. And as well CreditFix are ignoring all of my communications with them. I have now filed an official complaint with Obudsman and Trading Standards. STAY AWAY FROM CREDITFIX!!!”

Helpful Report

Posted 7 years ago

Good afternoon. After our last conversation and correspondence I am glad this issue regarding the car being added to the arrangement is now resolved. If you do have any other queries please contact us 0800 0431 431 Regards Alistair - CreditFix

Posted 7 years ago

“After one year, not one penny paid to debts, all monies remained with creditfix. Avoid at all costs. Now in process of starting formal complaints procedure against them”

Helpful Report

Posted 7 years ago

Good afternoon . It is arranged in the agreement with the creditors and creditfix that generally dividends are needed to build up till about month 6 - 12 dependent on the contributions paid into the arrangement for the dividends to then start being transferred to the creditors. If you are receiving any issues from the creditors in regards to this please to get in contact with us on 0800 0431 431 or send over a copy of the letters to our customer service email address customerservice@creditfix.co.uk. Regards Alistair - CreditFix

Posted 7 years ago

“Thank you to all who helped me.”

Helpful Report

Posted 7 years ago

Good Morning Jacqueline, Thank you for taking the time to leave your review. Kind Regards, Lucy - Creditfix.

Posted 7 years ago

“Helpful with good service”

Helpful Report

Posted 7 years ago

Good Morning, Thank you very much for your review. We are very glad to hear you are happy with the service you have received. Kind Regards, Lucy - Creditfix.

Posted 7 years ago

“Worst customer service ever! They messed up my plan and now won't reply to emails but are quite happy to keep sending me emails in capitals. My plan with them should have come to an end in January so the standing order stopped because they didn't amend it as they had extended my plan because I received a tax rebate. Now I owe them the balance of my tax rebate. However I have asked questions which have gone unanswered and despite it saying on my account I am not contactable by phone during the day they insist on calling during the day. Not happy with this bunch of thieves and liars wouldn't recommend them to my worst enemy”

Helpful Report

Posted 7 years ago

Good Morning Carron, I am very sorry to hear this. I have been trying to contact you & I have also emailed you, however, I have not been able to reach you. Could you please advise when you will be free to discuss this? Kind Regards, Lucy - Creditfix.

Posted 7 years ago

“I find this company very unhelpful. First I rang them a few times to keep telling them the money hasn't been being taken from my bank account and they tell me it has been and then a few months later they ring me telling me it hasn't been being taken it had been being taken from someone else's bank account and going off ours not there's. Then I had 2 debts added to the iva which were from 12 years ago and also fraudulent and they won't remove them even though it's been reported to action fraud and it was reported the 12 years ago that it happened. I got told it was going to be removed and then they asked for proof which I dont have as it was so long ago and they still haven't got back to me”

Helpful Report

Posted 7 years ago

Hi Michael, I am very sorry to hear this has been the case. Would you be able to provide me with further information about yourself, so I may resolve this matter for you? Kind Regards, Lucy - Creditfix.

Posted 7 years ago

“Very good at the beginning. Then you realise your trapped in the lies they have spun and the customer service leaves a lot to be desired, rang to complain hung up on 3 times so far”

Helpful Report

Posted 7 years ago

Good Afternoon, I am sorry to hear this is the experience you have received. Would you be able to provide me with some details for yourself so I may contact you to resolve this matter please? Kind Regards, Lucy - Creditfix.

Posted 7 years ago

“Completely screwed up taking my payments leaving me over drawn 3 times.”

Helpful Report

Posted 7 years ago

Hi Rob, Would you be able to please provide me with some details to resolve this matter for you? We use a payment method designed to cause the payment to fail rather than cause you to be overdrawn so I would like to resolve this for you. Kind Regards, Lucy - Creditfix.

Posted 7 years ago

“Very pleased with their advice and how quickly they resolved the issue.”

Helpful Report

Posted 7 years ago

Good Morning, Thank you very much for your review. I am pleased we were able to help you. Kind Regards, Lucy - Creditfix

Posted 7 years ago

“Creditfix have given me bright hopes for the future and I am now living within my means without the added worry and stress about my debts.”

Helpful Report

Posted 7 years ago

Good Morning, Thank you for your review. I am pleased to hear we have been able to assist you :) Kind Regards, Lucy - Creditfix.

Posted 7 years ago

Creditfix is rated 4.4 based on 2,049 reviews