Name: Creditfix
Address: 4 West Regent Street, Glasgow
Rating: 4.36

“I had no explanation of how the IVA works and nine months later my creditors have received no money and most of them have not heard anything from Creditfix that I am in an IVA. I think they took the money and conned me”

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Posted 7 years ago

Good Morning, Thank you for your review. I'm sorry to see you're still receiving hassle from your creditors. I have sent you an email regarding this issue so we can get it resolved promptly. Kind Regards, Creditfix Customer Service Team

Posted 7 years ago

“Can't get through to your number”

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Posted 8 years ago

Good Morning, Apologies if you've found it hard to get through to us. I can see you've spoken with an adviser recently, Were they able to give you the information you needed? You can also contact us via email to customerservice@creditfix.co.uk Kind Regards, Creditfix Customer Service Team

Posted 7 years ago

“I had a Protected trust deed. But it wasn't explained at all what it was, ended up in 10k more debt thanks to them.”

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Posted 8 years ago

Good Morning, Thank you for your review. I'm sorry to see that their was an misunderstanding with the set up of your trust deed. We're always trying to improve our customer service and your feedback is crucial part of this process. I can see your query has no been resolved. However if you have any further questions please contact us on 0800 0431 431 or email customerservice@creditfix.co.uk. Kind Regards, Creditfix Customer Service Team

Posted 7 years ago

“Company is shocking, they do not administrator the account, close files without looking at the account. According to there website 6 months prior to discharge the closure team contact you, didn't happen. When you attempt to make complain the customer service manager lies to you!!!!!! Total discussed with the whole process. Total cowboys praying on the vulnerable.”

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Posted 8 years ago

Good afternoon, I am really sorry to hear about the problems you have had and I apologise for any inconvenience caused. Your case is being investigated and we will be in touch with a response as soon as possible. If you require any further information you can call us on the below contact number. Kind Regards Adam Carey | Customer Service Manager | Creditfix Ltd T: 0800 0431 431 | F: 0141 565 1302 E: customerservice@creditfixme.co.uk W: www.creditfixme.co.uk A: Creditfix Ltd, 4 West Regent Street, Glasgow, G2 1RW

Posted 8 years ago

“Me and my partner sort out an IVA having a few debts, My wife did most of the donkey work speaking to them and found them very helpful. after a week or so we was bombarded with 3-5 phone calls per day. fast forward to weeks later, we have now have money removed from our account without signing any agreement or acknowledging any paper work. I've spoken to a lady who said because you did answer we signed the agreement for you and started the process.. I am now struggling to get a straight answer from any of them. some say its live some say its not. I feel like they couldn't organise a p**s up in a brewery! oh they still won't confirm why our money was taken..... stay clear. very clear”

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Posted 8 years ago

Good Morning, I am really sorry to hear about the problems you have had and i apologise for any inconvenience caused. I can assure you that we are always reviewing our processes and procedures to ensure that all our clients are completely happy with Creditfix. Please let me know if I can help in anyway. Kind Regards Adam Carey | Customer Service Manager | Creditfix Ltd T: 0800 0431 431 | F: 0141 565 1302 E: customerservice@creditfixme.co.uk W: www.creditfixme.co.uk A: Creditfix Ltd, 4 West Regent Street, Glasgow, G2 1RW

Posted 8 years ago

“i have had more financial problems since i entered into an iva with this company that i had before i did, They take too many payments in a month, more than the agreed amount they ignore emails, I have incurred two bankcharges because they took money that wasn't there 11 days after they took the first payment and they said they can't cover bank charges even though it was their fault i got them ,if i was going to go through this sort of thing i'd never go with this company again ,they're useless”

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Posted 8 years ago

Good Morning, I'm sorry to see that you've had issues following a payment error. I can see this has now been refunded to you, Have you received this refund? If you have any questions regarding our payment system or anything else please do not hesitate to contact us on 0800 0431 431 or email us at customerservice@creditfix.co.uk Kind Regards, Creditfix Customer Service Team

Posted 7 years ago

“Seem to be in such a rush to get the IVA through that I wasn't given full information thoroughly. Then sent a couple of proposals with incorrect information on.”

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Posted 8 years ago

Good afternoon, I am really sorry to hear about the problems you have had and i apologise for any inconvenience caused. I can assure you that we are always reviewing our processes and procedures to ensure that all our clients are completely happy with Creditfix. Please let me know if I can help in anyway. Kind Regards Creditfix Customer Service Team

Posted 7 years ago

“i have only just got into an iva with creditfix ,i've had them badgering me to take out life insurance ,taking more than was agreed ,taking it before it was due causing me to get bank charges and then ignoring me when i complained ,i was also told i had to inform my ex partner and get her to pay some ! , To say i'm dissapointed would be putting it very mild indeed ,i'm going to the bank in the morning and closing the payments i'll look into clearing my debts with someone who knows what they're doing”

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Posted 8 years ago

Good afternoon, I am really sorry to hear about the problems you have had and i apologise for any inconvenience caused. I can assure you that we are always reviewing our processes and procedures to ensure that all our clients are completely happy with Creditfix. Please let me know if I can help in anyway. Kind Regards Adam Carey | Customer Service Manager | Creditfix Ltd T: 0800 0431 431 | F: 0141 565 1302 E: customerservice@creditfixme.co.uk W: www.creditfixme.co.uk A: Creditfix Ltd, 4 West Regent Street, Glasgow, G2 1RW

Posted 8 years ago

“Was thinking of joining this company but went to another one instead. The man who was dealing with me was very rude and treated me as if I was a piece of dirt. Stay away from this company as they are bad news.”

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Posted 8 years ago

Good afternoon, I am really sorry to hear this. I can assure you that we are always reviewing our processes and procedures to ensure that all our clients are completely happy with Creditfix. Please let me know if I can help in anyway. Kind Regards Adam Carey | Customer Service Manager | Creditfix Ltd T: 0800 0431 431 | F: 0141 565 1302 E: customerservice@creditfixme.co.uk W: www.creditfixme.co.uk A: Creditfix Ltd, 4 West Regent Street, Glasgow, G2 1RW

Posted 8 years ago

“Stay away from this company they are terrible, customer service is awful, customer service manager Adam Carey is rude and offensive. They have no idea what they are doing”

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Posted 8 years ago

Good afternoon, please accept my apologies if you feel your query was miss handled, we are always trying to provide great service to all our clients and ensure sure all queries are dealt with, however I understand that this isn't always possible. If there is anything at all that Creditfix or I are able to help with then please do not hesitate to contact us on 0800 0431 431. Kind Regards Adam Carey Customer Service Manager

Posted 8 years ago

“I was originally with another company who was brought out by Credit fix. Since they took over I have not received any correspondence, and every time I call they say they will call me back and don't. How rude and unprofessional. I am only 5 months away from my 5 year iva and have just received a letter from Just lending. I am now being asked to try and borrow money to pay outstanding balance - how ridiculous. The whole point of this is to be debt free not get in more debt. I have tried several times over the past 3 to 4 months to get someone to call into regards of the outstanding balance of the account but as usual they say they will call back and don't. How am I suppose to find out what is the situation with my account if no one response. I have just about had enough of this company since they took over my contract. I am now going to make an official complaint. If this does not work I will go further.”

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Posted 8 years ago

Good afternoon, I am really sorry to hear about the problems you have had and i apologise for any inconvenience caused. I can assure you that we are always reviewing our processes and procedures to ensure that all our clients are completely happy with Creditfix. If you want to put your request for someone to call you back in an email to the customer service mailbox i can essure you that someone will give you a call to discuss. Please let me know if I can help in anyway. Kind Regards Adam Carey | Customer Service Manager | Creditfix Ltd T: 0800 0431 431 | F: 0141 565 1302 E: customerservice@creditfixme.co.uk W: www.creditfixme.co.uk A: Creditfix Ltd, 4 West Regent Street, Glasgow, G2 1RW

Posted 8 years ago

“We finish our IVA next month. Or should I say I thought we did But not having any information from them I call them today. There was a but!!! Upto now I would have said that we had no problems. But knowing now that we may have to pay for another year, after 5 years is so upsetting. Was hopping that we could have some sort of life now.”

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Posted 8 years ago

Good afternoon, I apologise for any inconvenience caused. I can essure you we are looking into your case and will get back to you with a responce in due time. Please let me know if I can help in anyway. Kind Regards Adam Carey | Customer Service Manager | Creditfix Ltd T: 0800 0431 431 | F: 0141 565 1302 E: customerservice@creditfixme.co.uk W: www.creditfixme.co.uk A: Creditfix Ltd, 4 West Regent Street, Glasgow, G2 1RW

Posted 8 years ago

“This company is an absolute waste of time! We signed up to an iva with credit fix back in April, on the promise that the hassle from our debtors would be stopped withing weeks. Well this didn't happen!! Credit fix assured us they would do a credit check so all our debts were to be included, they never! I was constantly ringing credit fix to question what was happening. Most of their staff are completely useless arrogant and rude. We were having to ring them everyday and tell them that they had missed debts. We were still paying debts as well as credit fix.I was doing all the work contacting debtors and creditfix . (So was pointless being in an iva ) This has been a constant fight since signing up in April, we agreed on the payment plan with credit fix, however they won't let you pay with a direct debit, it has to be with the long card number so basically they can take what ever they want whenever they want, leaving you in an unplanned overdraft! !! Great when you're trying to get out of debt!! I cannot stress to you enough not to use this company, I have been signed off work with stress and anxiety from creditfix, it's a never ending battle with them it is the worst thing we ever did was get involved with them. I would strongly recommend you avoid this company!!! Totally unprofessional in every way. We have never received an apology in any of our complaints. They have wiped our bank account leaving us nothing to live on, and their not open on a Saturday to complain ....How convenient!”

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Posted 8 years ago

Good afternoon, I am really sorry to hear about the problems you have had and i apologise for any inconvenience caused. In regards to creditor hassle I can only apologise that you weren’t aware of the 8 week curtesy period. Unless you have a secured creditor you should not be paying any creditors out with the arrangement. You can also set up a standing order at the bank as an alternative payment method if you feel that will suit you better. I sincerely apologise about the experience you have had. If there is anything I can do to help please do not hesitate to contact me. Kind Regards Adam Carey | Customer Service Manager | Creditfix Ltd T: 0800 0431 431 | F: 0141 565 1302 E: customerservice@creditfixme.co.uk W: www.creditfixme.co.uk A: Creditfix Ltd, 4 West Regent Street, Glasgow, G2 1RW

Posted 8 years ago

“I am on a Protected Trust Deed that isn't working due to a change in my income. I was put on a Payment Break until the PPI claims came back, 2 months later I started receiving demand letters from Credit Fix asking for money. When I called I explained I was on a payment break due to a Financial Change. There was no record of this, Luckily I had emails back and forward and won my case. I am now waiting for cancellation of my Trust Deed so I can find another solution, however, a 30-day process has now been dragged out 4 months so far, with no emails, letters of phone calls telling me what is going on. Never use them, their communication is terrible and they will catch you out at some point. You might think they are helping you. But they really are not.”

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Posted 8 years ago

Good afternoon, I am really sorry to hear about the problems you have had and i apologise for any inconvenience caused. After looking into your case I can see that we have been in touch regarding this matter. If you require any further information let me know. Kind Regards Adam Carey | Customer Service Manager | Creditfix Ltd T: 0800 0431 431 | F: 0141 565 1302 E: customerservice@creditfixme.co.uk W: www.creditfixme.co.uk A: Creditfix Ltd, 4 West Regent Street, Glasgow, G2 1RW

Posted 8 years ago

“I started to pay £270 a month. At that time I had an army pension and a job. Due to personal circumstances I had to leave job. I got in touch with credit fix and told them the situation, and that I had been paying this about with out work for 3 months, and asked for copy of terms and conditions and procedure for stopping payments so I could go bankrupt. I had never reply from 3 emails until I sent official letter of complaint. I was then asked to fill out a former so they could a just my payments. Sent email back saying this is not what I asked for. It is nearly 30 days since I last heard from them, and creditors which they should of sorted out are still calling at house I use to stay. They are quite happy to take your money leave you broke and not communicate. Avoid like the plaque.”

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Posted 8 years ago

Good afternoon, I am really sorry to hear about the problems you have had and i apologise for any inconvenience caused. I can assure you that we are always reviewing our processes and procedures to ensure that all our clients are completely happy with Creditfix. Please let me know if I can help in anyway. Kind Regards Adam Carey | Customer Service Manager | Creditfix Ltd T: 0800 0431 431 | F: 0141 565 1302 E: customerservice@creditfixme.co.uk W: www.creditfixme.co.uk A: Creditfix Ltd, 4 West Regent Street, Glasgow, G2 1RW

Posted 8 years ago

“Basically I owed £8900 on a iva when I started after 6 months I received a ppi payment of nearly £15000 By this time I owed £8000 I never received a penny of the ppi and I'm still in an iva for the next 3half years paying them £95 a month when I ask them to explain this they said fees have to be paid as I had a payout .i am seeking advice Because this can't be right”

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Posted 8 years ago

Good afternoon, I am really sorry to hear about the problems you have had and i apologise for any inconvenience caused. After looking into your case I can see that we have been in touch regarding this matter. If you require any further information let me know. Kind Regards Adam Carey | Customer Service Manager | Creditfix Ltd T: 0800 0431 431 | F: 0141 565 1302 E: customerservice@creditfixme.co.uk W: www.creditfixme.co.uk A: Creditfix Ltd, 4 West Regent Street, Glasgow, G2 1RW

Posted 8 years ago

“Payment breaks....... Be aware. They say it is fine to do it ! Until you try. Not a chance, it is all total rubbish.....................”

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Posted 8 years ago

Good afternoon, I am really sorry to hear about the problems you have had. If a payment break is requested then we can put it forward to be reviewed unfortunately we can’t guarantee that every request will be granted however we will always do our best to accommodate you. If you require any further information please do not hesitate to contact me. Kind Regards Adam Carey | Customer Service Manager | Creditfix Ltd T: 0800 0431 431 | F: 0141 565 1302 E: customerservice@creditfixme.co.uk W: www.creditfixme.co.uk A: Creditfix Ltd, 4 West Regent Street, Glasgow, G2 1RW

Posted 8 years ago

“I cancelled this company and they still billed me after they assured me I would not be billed I had to dispute it and send proof from my bank that they billed me ( wouldn't it be in their files) well my bank and I sent their proof and I was refunded a week later . I figured the problem was solved NOPE they withdrew my account AGAIN for 99.95 I been trying to call their contact numbers and none go threw take precaution guys I'm being scammed with CreditFix they are continuing to steal my money even after they sent me cancellation confirmation and promise of no reoccurring billing.”

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Posted 8 years ago

Good afternoon, I am really sorry to hear about the problems you have had and i apologise for any inconvenience caused. You can call us or email us and we can arrange for the funds to be refunded and make sure the payment method is cancelled. I can only apologise that this has happened again. If you require any further information let me know. Kind Regards Adam Carey | Customer Service Manager | Creditfix Ltd T: 0800 0431 431 | F: 0141 565 1302 E: customerservice@creditfixme.co.uk W: www.creditfixme.co.uk A: Creditfix Ltd, 4 West Regent Street, Glasgow, G2 1RW

Posted 8 years ago

“Furious in a word.i told them on several occasions by text and in person vua telephone i did not want to proceed and they have taken sixty pounds out of my account today.im livid .i will be short for a dd and will incur bank charges etc etc”

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Posted 8 years ago

Good Afternoon, Sorry to hear that you are having problems. You can call us to discuss or send an email and we will respond accordingly. Kind Regards, Adam Carey | Customer Service Manager | Creditfix Ltd T: 0800 0431 431 | F: 0141 565 1302 E: customerservice@creditfixme.co.uk W: www.creditfixme.co.uk A: Creditfix Ltd, 4 West Regent Street, Glasgow, G2 1RW

Posted 8 years ago

“No one has contacted me to tell me if I am protected????”

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Posted 8 years ago

Good Afternoon, you can call us to discuss or send an email and we will respond accordingly. Kind Regards, Adam Carey | Customer Service Manager | Creditfix Ltd T: 0800 0431 431 | F: 0141 565 1302 E: customerservice@creditfixme.co.uk W: www.creditfixme.co.uk A: Creditfix Ltd, 4 West Regent Street, Glasgow, G2 1RW

Posted 8 years ago

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

Creditfix Reviews