Creditfix Reviews

4.4 Rating 2,050 Reviews

84 %

of reviewers recommend Creditfix

Company Reviews

Questions

Metrics

4.4

Based on 2,050 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01415651300

Email:

customerservice@creditfix.co.uk

Location:

4 West Regent Street
Glasgow
g2 1rw

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Creditfix 4 star review on 15th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Regarding my financial situation I was stressed upset and emotionally drained. However creditfix was most helpful and understanding. And reassuring. Many thanks.”

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Posted 8 years ago

“Hard to get in contact the with via telephone and email.”

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Posted 8 years ago

Good Morning, Thank you for your review. I'm sorry to see you've had issues getting through to us. We're always trying to improve our customer service and your feedback is a crucial part of this. I can see you've spoken with an adviser recently were they able to resolve your query? If you have any questions please do not hesitate to contact us on 0800 0431 431 or email customerservice@creditfix.co.uk. Kind Regards, Creditfix Customer Service Team

Posted 8 years ago

“Because I don't feel so much pressure now.”

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Posted 8 years ago

“Creditfix made me happy,cos im debt free and stress free as well.They sorted out everything instead of me.It was really qick also.I will have to pay just 65 pounds per month whiches awesome for me.So i would like to say big thanks to all ...:=)”

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Posted 8 years ago

“They were all very helpful and non judgmental to my case.”

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Posted 8 years ago

“So happy with the service and very convenient for us.”

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Posted 8 years ago

“I wasn't sleeping well and getting stressed out and unwell. Until i spoke to the nice people at Creditfix who helped me sort out all my money problems. I can't thank them enough for what they have done for me. I would recommend them to anyone. Mr Alan Stevens.”

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Posted 8 years ago

“It's been fantastic. Service. Did exactly. Wot they say they would. I am very happy and satisfied”

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Posted 8 years ago

“Very good but it is hard to get hold of someone to talk too”

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Posted 8 years ago

“I had a Protected trust deed. But it wasn't explained at all what it was, ended up in 10k more debt thanks to them.”

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Posted 8 years ago

Good Morning, Thank you for your review. I'm sorry to see that their was an misunderstanding with the set up of your trust deed. We're always trying to improve our customer service and your feedback is crucial part of this process. I can see your query has no been resolved. However if you have any further questions please contact us on 0800 0431 431 or email customerservice@creditfix.co.uk. Kind Regards, Creditfix Customer Service Team

Posted 8 years ago

“The people that helped me was very good and done there best to help me understand with my enquires .”

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Posted 8 years ago

“Hi there . I am very happy with you customer service and I like to know how long take to find out an iva gone true ? Thank you”

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Posted 8 years ago

Good Morning, You can call us to discuss or send an email and we will respond accordingly. Kind Regards, Adam Carey | Customer Service Manager | Creditfix Ltd T: 0800 0431 431 | F: 0141 565 1302 E: customerservice@creditfixme.co.uk W: www.creditfixme.co.uk A: Creditfix Ltd, 4 West Regent Street, Glasgow, G2 1RW

Posted 8 years ago

“Had some money left to me by my mums estate, £26000! You sat on it for three months! My gripe is that I have had no communication unless I phone them, and that can take up to three quarters of an hour to get through. Poor service all round! Taking this to the Ombudsman!”

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Posted 8 years ago

Good afternoon, I am really sorry to hear about the problems you have had and i apologise for any inconvenience caused. I can assure you that we are always reviewing our processes and procedures to ensure that all our clients are completely happy with Creditfix. Please let me know if I can help in anyway. Kind Regards Adam Carey | Customer Service Manager | Creditfix Ltd T: 0800 0431 431 | F: 0141 565 1302 E: customerservice@creditfixme.co.uk W: www.creditfixme.co.uk A: Creditfix Ltd, 4 West Regent Street, Glasgow, G2 1RW

Posted 8 years ago

“Very good communication and perfect service”

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Posted 8 years ago

Good Afternoon, Thank you for your response. We are always happy to help.

Posted 8 years ago

“Very understanding handle my joint iva with total professional and very swift . all your staff were well trained and very polite and would recommend creditfix to anyone in a situation like my wife and i was in well done 10\10 all day long?”

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Posted 8 years ago

Good Afternoon, thank you for your kind words. Glad we could help.

Posted 8 years ago

“Company is shocking, they do not administrator the account, close files without looking at the account. According to there website 6 months prior to discharge the closure team contact you, didn't happen. When you attempt to make complain the customer service manager lies to you!!!!!! Total discussed with the whole process. Total cowboys praying on the vulnerable.”

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Posted 8 years ago

Good afternoon, I am really sorry to hear about the problems you have had and I apologise for any inconvenience caused. Your case is being investigated and we will be in touch with a response as soon as possible. If you require any further information you can call us on the below contact number. Kind Regards Adam Carey | Customer Service Manager | Creditfix Ltd T: 0800 0431 431 | F: 0141 565 1302 E: customerservice@creditfixme.co.uk W: www.creditfixme.co.uk A: Creditfix Ltd, 4 West Regent Street, Glasgow, G2 1RW

Posted 8 years ago

“Very good tanks”

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Posted 8 years ago

Good Afternoon, thank you for your kind words.

Posted 8 years ago

“Me and my partner sort out an IVA having a few debts, My wife did most of the donkey work speaking to them and found them very helpful. after a week or so we was bombarded with 3-5 phone calls per day. fast forward to weeks later, we have now have money removed from our account without signing any agreement or acknowledging any paper work. I've spoken to a lady who said because you did answer we signed the agreement for you and started the process.. I am now struggling to get a straight answer from any of them. some say its live some say its not. I feel like they couldn't organise a p**s up in a brewery! oh they still won't confirm why our money was taken..... stay clear. very clear”

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Posted 8 years ago

Good Morning, I am really sorry to hear about the problems you have had and i apologise for any inconvenience caused. I can assure you that we are always reviewing our processes and procedures to ensure that all our clients are completely happy with Creditfix. Please let me know if I can help in anyway. Kind Regards Adam Carey | Customer Service Manager | Creditfix Ltd T: 0800 0431 431 | F: 0141 565 1302 E: customerservice@creditfixme.co.uk W: www.creditfixme.co.uk A: Creditfix Ltd, 4 West Regent Street, Glasgow, G2 1RW

Posted 8 years ago

“Sorted all my debts in few weeks. People very helpful and now I can sleep easly .Thank you again and again ????”

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Posted 8 years ago

“i have had more financial problems since i entered into an iva with this company that i had before i did, They take too many payments in a month, more than the agreed amount they ignore emails, I have incurred two bankcharges because they took money that wasn't there 11 days after they took the first payment and they said they can't cover bank charges even though it was their fault i got them ,if i was going to go through this sort of thing i'd never go with this company again ,they're useless”

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Posted 8 years ago

Good Morning, I'm sorry to see that you've had issues following a payment error. I can see this has now been refunded to you, Have you received this refund? If you have any questions regarding our payment system or anything else please do not hesitate to contact us on 0800 0431 431 or email us at customerservice@creditfix.co.uk Kind Regards, Creditfix Customer Service Team

Posted 8 years ago

Creditfix is rated 4.4 based on 2,050 reviews