Creditfix Reviews

Name: Creditfix
Address: 4 West Regent Street, Glasgow
Rating: 4.36

4.4 Rating 2,049 Reviews

84 %

of reviewers recommend Creditfix

Company Reviews

Questions

Metrics

4.4

Based on 2,049 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Phone:

01415651300

Email:

customerservice@creditfix.co.uk

Location:

4 West Regent Street
Glasgow
g2 1rw

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Creditfix 4 star review on 15th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can fall asleep without worrying about the post arriving the next day”

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Posted 7 years ago

Good morning. Thank you for your review, if you do have any questions please do not hesitate to phone us on : 0800 0431 431 or on our new Live chat system on our website: https://www.creditfix.co.uk/ Regards Alistair - Creditfix

Posted 7 years ago

“get happy because they helped me out massively.”

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Posted 7 years ago

Good morning Sophie. Thank you for your review, if you do have any questions please do not hesitate to phone us on : 0800 0431 431 or on our new Live chat system on our website: https://www.creditfix.co.uk/ Regards Alistair - Creditfix

Posted 7 years ago

“Very helpful, explained everything very well”

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Posted 7 years ago

Good morning John. Thank you for your review, if you do have any questions please do not hesitate to phone us on : 0800 0431 431 or on our new Live chat system on our website: https://www.creditfix.co.uk/ Regards Alistair - Creditfix

Posted 7 years ago

“Very quick and professional service would definitely recommend to others”

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Posted 7 years ago

Good morning Paul. Thank you for your review, if you do have any questions please do not hesitate to phone us on : 0800 0431 431 or on our new Live chat system on our website: https://www.creditfix.co.uk/ Regards Alistair - Creditfix

Posted 7 years ago

“Credit Fix.. Made All My Worries Go Away!!”

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Posted 7 years ago

Good morning Claire. Thank you for your review, if you do have any questions please do not hesitate to phone us on : 0800 0431 431 or on our new Live chat system on our website: https://www.creditfix.co.uk/ Regards Alistair - Creditfix

Posted 7 years ago

“They gave me a bit of peace and mind”

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Posted 7 years ago

“POOR communication. 4 years in and now back to sleepness nights thanks to qualifying for a second charge mortgage. So in the end we end up with a loan so you can get your money, back to owing the same money we started with! Do not bother with them, I'm now back in a dark hole”

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Posted 7 years ago

Good afternoon, I am sorry to hear that you feel that communication has not been satisfactory. In regards to the second charge mortgage, this would only be accepted if it is seen that the clients equity on their property is over a certain level. This only occurs if the clients at equity 85% LTV. If you do have any other questions please do no hesitate to phone us on: 08000431431. Kind Regards Alistair - Creditfix

Posted 7 years ago

“Once the IVA was rejected, Creditfix appeared to have no further interest in the matter. Failed to reply to numerous emails from myself, as well as failing to reply to requests from my creditors that contributed toward my IVA being rejected. Have acted unprofessionally and unsatisfactory.”

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Posted 7 years ago

Dear Mr Wright, I understand that you have raised your concerns direct with this office and our Compliance Team are currently reviewing your case file and will respond direct to you in respect of this matter. Regards Alistair - Creditfix

Posted 7 years ago

“i have get all suport that i need and all the answer for my question, i just have to say thanks”

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Posted 7 years ago

Good afternoon Daniel. Thank you for your review, if you do have any questions please do not hesitate to phone us on : 0800 0431 431 or on our new Live chat system on our website: https://www.creditfix.co.uk/ Regards Alistair - Creditfix

Posted 7 years ago

“Emailed twice never got a reply rang with a concern of attachment of earnings felt like i was fobbed off sent a whatsapp n got told to get intouch with the creditor myself havent heard or had any contact with u in almost 2 months feel like im at rock bottom agen if advantage take the attachment of earnings and you take my direct debit i cant pay all my bills never mind buy food”

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Posted 7 years ago

Good afternoon Susan, I am sorry to hear of your issues, I have had a look at your case and can see unfortunately a creditor that was originally proposed as a secured creditor was an unsecured creditor so they had to be added to the arrangement. Due to them having a share of around 33% they stated they would reject the IVA which would block the IVA from being able to be approved. If you do have any other issues or queries please do get in contact with us on our number: 08000431431 or on the new live chat on our website: https://www.creditfix.co.uk/ Kind Regards Alistair - Creditfix

Posted 7 years ago

“After completing our 4 years on trust deed (October 2016) had to contact them to find out if there was any disclosure on case 10 months later ,received letter Friday 11/08/2016 to say a full and final offer was being put to creditors another 2 years @ £265 more stressed now than before applying ????”

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Posted 7 years ago

Good afternoon, I am sorry to hear you have been experiencing some issues. In regards to the 2 year extension this is based on the equity of your property that you own. If there is a certain amount of equity on the property, an extension is put on the arrangement to help the creditors dividends to be higher and is still based on your affordability which did not change. The figure for your monthly contributions held at your original amount. I am glad to see that you are in the process of receiving your completion documents and that your arrangement has now successfully completed. If you do have any questions however please do get in contact with us either on our number which is: 08000431431 or the new live chat on our website: https://www.creditfix.co.uk/ Kind Regards Alistair - Creditfix

Posted 7 years ago

“The consultation was easy and i was spoken to nicely and everyone understood the situation was in, took a lot of stress and saved my relationship.”

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Posted 7 years ago

Good afternoon Josh. Thank you for your review, if you do have any questions please do not hesitate to phone us on : 0800 0431 431 or on our new Live chat system on our website: https://www.creditfix.co.uk/ Regards Alistair - Creditfix

Posted 7 years ago

“Easy application and clear instructions throughout. Very helpful and understanding staff”

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Posted 7 years ago

Good afternoon Paula. Thank you for your review, if you do have any questions please do not hesitate to phone us on : 0800 0431 431 or on our new Live chat system on our website: https://www.creditfix.co.uk/ Regards Alistair - Creditfix

Posted 7 years ago

“Creditfix helped me immensely, would recommend to a friend in need”

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Posted 7 years ago

Good afternoon. Thank you for your review, if you do have any questions please do not hesitate to phone us on : 0800 0431 431 or on our new Live chat system on our website: https://www.creditfix.co.uk/ Regards Alistair - Creditfix

Posted 7 years ago

“Have no more sleepless nights worrying about debt, great staff from start to finish very impressed thank you”

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Posted 7 years ago

Good morning Sam. Thank you for your review, if you do have any questions please do not hesitate to phone us on : 0800 0431 431 Regards Alistair - Creditfix

Posted 7 years ago

“They did nothing for me. But take my money, they did not help my credit at all, I'm still. Waiting on the dispute letters to arrive in the mail, they never updated me as to what was going on,, I called customer service number left message never got a return call,,, however when I called the number for the billing department they answered the phone”

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Posted 7 years ago

Good morning Todd, In regards to our customer service phone number, we do not have a voice mail system. Our lines are open from 8:30 am to 8 pm Monday to Thursday and 8:30 to 6 pm on Friday. I have had a look on our database and I can not find you on the system. Please do get in contact with us on : 0800 0431 431 Regards Alistair - Creditfix

Posted 7 years ago

“If i could rate 0 i would very bad experience with creditfix and they keep all your money and they dont tell clients before the arrangement is in place that creditors will not get a peent for 12 months and all the money paid in would go to their fees first before sending monies to the creditos avoid at all costs it has coat us £1000 before i saw them for what they are money grabbing theives promises that they dont live up to refused on number of occasions to help and even after i told them that i was not happy with the arrangement they still took my payments every month”

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Posted 7 years ago

Dear Mrs Reid, I note from a review of your case file that your arrangement has been terminated, at your request, and that your complaint was dealt with, in accordance with our internal policies. Please note, that if you have any additional issues that you wish to discuss then you should contact our complaints department. Regards Alistair - Creditfix

Posted 7 years ago

“can somebody help me please? i have recently signed up tp creditfix and payed my payments to date but recently had a letter from job centre saying i owe £655 what i didnt know about will creditfix still be able to help me with this? thank you”

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Posted 7 years ago

Good afternoon Craig, Thank you for your review, In regards to the additional debt with the Job Center we would need to confirm that the debt with them is not fraudulent and that it is before the approval date of the creditor meeting . If it is then yes we can get this added on. If you could give us a phone on : 0800 0431 431 one of our colleagues will be able to advise on this further. Regards Alistair - CreditFix

Posted 7 years ago

“I signed up for Credit Fix after financial difficulties. My initial communication with them was very supporting and understanding. Once I was signed up my communications were responded to very slowly. I have been fighting to receive my money from a referral scheme for nearly 4 months now. I have many questions still unanswered. Although I feel financial comfortable the support isn't as great as I was promised.”

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Posted 7 years ago

Good afternoon J Ray, I am sorry to hear of your issues, I have had a look at your case and in regards to the refer a friend I can see that the friend you forwarded was in the arrangement in may; the campaign for this stated at the beginning of June however. If you do have some questions that you feel are un answered please do get in contact with us on : 0800 0431 431 or email us at : creditfix.co.uk Regards Alistair - Creditfix

Posted 7 years ago

“Staff reading from a script, not able to pass onto someone more superior. Then refused to pass my concerns over to a manager. Very rude staff and unhelpful. Too concerned with getting their own payments than helping you out. Avoid them!”

Helpful Report

Posted 7 years ago

Good afternoon, I am sorry to hear of your issues, in regards to the compliance calls our staff members will have the legal text in front of them. In regards to speaking to a manager if a client wants to speak to a manager we will always put a manager forward to answer the questions you will have. If you feel some one has been rude to you on the phone are more than happy to get this investigated. If you have any other questions please do contact us on : 0800 0431 431 Regards Alistair - Creditfix

Posted 7 years ago

Creditfix is rated 4.4 based on 2,049 reviews