CricketDirect Reviews

Name: CricketDirect
Address: 5 Metro Centre, St Albans, Hertfordshire
Rating: 3.70

3.7 Rating 302 Reviews

66 %

of reviewers recommend CricketDirect

Company Reviews

Questions

Metrics

3.7

Based on 302 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

1727 736953

Email:

team@cricketdirect.com

Location:

5 Metro Centre,
St Albans
Hertfordshire
AL4 9QT

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CricketDirect 5 star review on 17th April 2023

Andrew Meikle

CricketDirect 5 star review on 13th April 2023

Stephen Bose

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, great product, will use again”

Helpful Report

Posted 11 months ago

“Awful service; overpriced, over promised & under delivered. Customer service appalling (telephone) and no response to emails.”

Helpful Report

Posted 11 months ago

We extremely sorry you feel this way, your order was placed on 21st Dec and was sent out on the same day by Parcelforce. As its was a holiday period this was delivered on the 27th December as it was the next working day for the delivery companies.

Posted 11 months ago

“£6.35 to post me a gift voucher! I queried this immediately and the voucher was quickly dispatched while the emails were going back and forth and then pointed to as a reason not To resolve it. Feels a bit dodgy.”

Helpful Report

Posted 11 months ago

“Kept me updated with delay of delivery Then l got the cricket shoes before Christmas which was brilliant as wasn't expecting it”

Helpful Report

Posted 11 months ago

Hi Sallie, Thanks for leaving us a 5-star review. Your feedback is greatly appreciated.

Posted 11 months ago

“I ordered my items with standard delivery 10 days before Christmas. My items have not been delivered yet. I will be sending these back as they did not arrive in time for Christmas despite having enough days on the standard delivery period. Very disappointing”

Helpful Report

Posted 11 months ago

“Bought some cricket shoes for my son after he had found the ones he wanted, they we re significantly cheaper on CricketDirect, they arrived the next day and my soon is really happy.”

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Posted 11 months ago

“Cricket Direct went an extra mile to ensure I was the owner of the card used to make a purchase . This is commendable but should have been done during initial stages of purchase not to be done more than 2 weeks later delaying delivery: Had to pay £158 to deliver this Bat to Zimbabwe . It was a huge inconvenience. Otherwise your service is great. Thank you”

Helpful Report

Posted 11 months ago

“I Ordered a cricket bat and the Delivery company kept Delivering it to the wrong address I’m still waiting??”

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Posted 11 months ago

“Excellent quick service. Highly recommend”

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Posted 11 months ago

“Really helpful lady trying to teach younger male assistants how to help customers. Huge range of sports kit. Problem is nowhere to try anything as premises so small and full of stock”

Helpful Report

Posted 11 months ago

“Really poor communication and delivery time. Wouldn’t use again.”

Helpful Report

Posted 11 months ago

“Great service & very quick despatch, very pleased”

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Posted 11 months ago

“I am not at all happy with your carrier. Apparently you require a signature for a relatively low value item. After having to alter the delivery date by 4 days in the week before Christmas because the carrier is unable to give a sensible delivery window other than 'all day', no times included in 'all day', when the parcel comes the driver does not give the recipient enough time to get downstairs to accept it . I am unable to say whether the item is suitable, but devastated that my granddaughter's Christmas present will not arrive on time. Very disappointed Grandma”

Helpful Report

Posted 11 months ago

“Very happy. Excellent service. Quick and rapid delivery. Thank you”

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Posted 11 months ago

“Great choice of products and prices Customer service brilliant I realised before dispatch that i had ordered wrong size bat ,contacted them and was sorted before dispatch”

Helpful Report

Posted 11 months ago

Thank you Shirley for your 5 star rating of CricketDirect! We're thrilled to hear that you were impressed with our great choice of products and prices, as well as our brilliant customer service. We're glad that we were able to help you before your product was dispatched!

Posted 11 months ago

“Bit disappointed to be honest was ordered 5rh November paid for, didn't arrive until 15th December when I called to ask about delivery spoke to a Chinese girl who was quite rude and talked over me quite abruptly.”

Helpful Report

Posted 11 months ago

“Communication between staff, and staff and customers could have been better but the ending was satisfactory and the item received in time.”

Helpful Report

Posted 11 months ago

Thank you, David, for your 4-star rating of CricketDirect! We appreciate your feedback. We are glad that you found a satisfactory resolution and that you received the item on time.

Posted 11 months ago

“Good quality products and appropriate pricing but the big issue is the customer service, chasing orders was a nightmare. Wrong info is given multiple times whilst chasing orders. please improve customer service, it is damaging to the company's reputation.”

Helpful Report

Posted 11 months ago

“Very quick delivery! Actually next day. This is a Christmas present so it isn’t opened yet but I’m sure it will be ok.”

Helpful Report

Posted 11 months ago

“Arrived damaged - no refund given!”

Helpful Report

Posted 1 year ago

CricketDirect is rated 3.7 based on 302 reviews